Vertex experienced a minor incident on September 14, 2025 affecting Vertex Certificate Center, lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 14, 2025, 03:22 AM UTC
Our monitoring processes indicate that some customers are experiencing degradation with the Certificate Center sync functionality. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
- identified Sep 14, 2025, 03:50 AM UTC
Vertex’s Production Support team has identified the issue and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
- monitoring Sep 14, 2025, 04:07 AM UTC
Vertex’s Production Support team identified and addressed the issue. The team continues to monitor service to ensure full performance for all customers. If you have any questions, please submit a support ticket via the Vertex Community.
- resolved Sep 14, 2025, 04:12 AM UTC
We have resolved the Vertex Certificate Center issue. All Certificate Center services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.