Vertex Outage History
Vertex is up right nowPingoru has recorded 50 incidents for Vertex: 33 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 343 of 720 (48%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 2 | 1 of 720 (0%) |
| July 2026 | 3 | 2 of 744 (0%) |
| August 2026 | 5 | 4 of 744 (1%) |
| September 2026 | 5 | 7 of 720 (1%) |
| October 2026 | 0 | 0 of 548 (0%) |
Incidents, newest first
Minor September 29, 2026 Vertex Cloud Returns and Configurations - Performance Incident 2h 47m Portal, Cloud Returns
Started Sep 29, 2026, 06:13 PM UTC· resolved Sep 29, 2026, 09:00 PM UTC
- investigating Sep 29, 2026, 06:13 PM UTC
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the cloud returns and configurations areas. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
- investigating Sep 29, 2026, 07:18 PM UTC
We are continuing to investigate this issue.
- identified Sep 29, 2026, 07:40 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 29, 2026, 08:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 29, 2026, 09:00 PM UTC
This incident has been resolved.
Minor September 29, 2026 Vertex Certificate Center - Functionality Degradation 4h 12m Vertex Certificate Center
Started Sep 29, 2026, 05:23 PM UTC· resolved Sep 29, 2026, 09:36 PM UTC
- investigating Sep 29, 2026, 05:23 PM UTC
The Vertex Production Support team is investigating a functionality degradation for Certificate Center customers. Some cerificates are unable to be approved due to start/end date related issue. If you have any questions, please submit a case to the Vertex Community.
- investigating Sep 29, 2026, 07:35 PM UTC
We are verifying a fix.
- identified Sep 29, 2026, 08:03 PM UTC
The issue has been identified, a fix has been verified, and we are working to deploy the fix.
- identified Sep 29, 2026, 08:30 PM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 29, 2026, 09:36 PM UTC
We have resolved the Vertex Certificate Center issue. All Certificate Center services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
Minor September 24, 2026 eInvoicing, Express Returns and VAT Compliance Functionality Degradation 1h 28m Vertex e-Invoicing, Vertex VAT Compliance, Vertex Express Returns
Started Sep 24, 2026, 09:50 PM UTC· resolved Sep 24, 2026, 11:18 PM UTC
- identified Sep 24, 2026, 09:50 PM UTC
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the eInvoicing, Express Returns and VAT Compliance environments. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
- monitoring Sep 24, 2026, 10:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 24, 2026, 11:18 PM UTC
This incident has been resolved.
Minor September 16, 2026 Elevated Errors with eComm Business ID Validator 1h 22m Vertex for eCommerce
Started Sep 16, 2026, 03:23 PM UTC· resolved Sep 16, 2026, 04:45 PM UTC
- investigating Sep 16, 2026, 03:23 PM UTC
We're experiencing an elevated level of errors and are currently looking into the issue.
- identified Sep 16, 2026, 03:45 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 16, 2026, 04:45 PM UTC
This incident has been resolved.
Notice September 3, 2026 Vertex Exception Certificate Wizard (ECW) Service Disruption 22m Vertex Exemption Certificate Wizard (ECW)
Started Sep 03, 2026, 12:46 PM UTC· resolved Sep 03, 2026, 01:09 PM UTC
- investigating Sep 03, 2026, 12:46 PM UTC
Our monitoring processes indicate that some customers are experiencing an issue with the ECW Portal. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
- resolved Sep 03, 2026, 01:09 PM UTC
This incident has been resolved.
Major August 28, 2026 Vertex VAT Compliance Service Disrutpion 27m Vertex VAT Compliance
Started Aug 28, 2026, 12:41 AM UTC· resolved Aug 28, 2026, 01:08 AM UTC
- investigating Aug 28, 2026, 12:41 AM UTC
Vertex has identified a service disruption for the VAT Compliance solution. We are working to resolve the disruption as quickly as possible. If you have any questions, please submit a case to the Vertex Community.
- identified Aug 28, 2026, 01:00 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 28, 2026, 01:08 AM UTC
This incident has been resolved.
Notice August 27, 2026 Vertex Certificate Center - Feature Degradation - Bulk Uploads 43m Vertex Certificate Center
Started Aug 27, 2026, 05:18 PM UTC· resolved Aug 27, 2026, 06:01 PM UTC
- investigating Aug 27, 2026, 05:18 PM UTC
Vertex has identified a feature degradation within Certificate Center that results in bulk uploads not processing. Vertex's incident response team is working on a resolution and will provide updates here. If you have any questions, please submit a case in the Vertex Community.
- monitoring Aug 27, 2026, 05:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 27, 2026, 06:01 PM UTC
This incident has been resolved.
Minor August 18, 2026 Smart Categorization - Feature Degradation Incident 49m
Started Aug 18, 2026, 02:39 PM UTC· resolved Aug 18, 2026, 03:28 PM UTC
- identified Aug 18, 2026, 02:39 PM UTC
Our monitoring processes indicate SmartCat customers are experiencing an issue that is resulting in a feature degradation for the REVEIWS page. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
- resolved Aug 18, 2026, 03:28 PM UTC
This incident has been resolved.
Minor August 10, 2026 Vertex SmartCat Feature Degradation 2h 16m
Started Aug 10, 2026, 01:21 PM UTC· resolved Aug 10, 2026, 03:37 PM UTC
- investigating Aug 10, 2026, 01:21 PM UTC
Our monitoring processes indicate SmartCat customers are experiencing an issue that is resulting in a feature degradation for Charts. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
- investigating Aug 10, 2026, 01:22 PM UTC
We are continuing to investigate this issue.
- identified Aug 10, 2026, 01:45 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 10, 2026, 03:37 PM UTC
This incident has been resolved.
Major August 5, 2026 Vertex Cloud Indirect Tax - Portal Functional Incident 6m Portal
Started Aug 05, 2026, 05:56 PM UTC· resolved Aug 05, 2026, 06:02 PM UTC
- investigating Aug 05, 2026, 05:56 PM UTC
Our monitoring processes indicates some customers are experiencing a functional degradation creating new credentials that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
- identified Aug 05, 2026, 06:01 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 05, 2026, 06:02 PM UTC
This incident has been resolved.
Major July 29, 2026 Vertex Express Returns Service Degradation 1h 4m Vertex Indirect Tax Returns North America On-Demand, Vertex Express Returns
Started Jul 29, 2026, 05:53 PM UTC· resolved Jul 29, 2026, 06:58 PM UTC
- investigating Jul 29, 2026, 05:53 PM UTC
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex On-Demand environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
- investigating Jul 29, 2026, 06:05 PM UTC
We are continuing to investigate this issue.
- investigating Jul 29, 2026, 06:29 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 29, 2026, 06:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 29, 2026, 06:58 PM UTC
This incident has been resolved.
Notice July 24, 2026 Vertex Authentication Issue Affecting Multiple Products – Vertex e-Invoicing, Vertex VAT Compliance
Started Jul 24, 2026, 11:49 AM UTC· resolved Jul 24, 2026, 11:49 AM UTC
- resolved Jul 24, 2026, 11:49 AM UTC
We were having an issue with auth0 retrievals which have impacted a number of Vertex products and services. It has since been resolved.
Critical July 14, 2026 Vertex Certificate Center Service Disruption 1h 6m Vertex Certificate Center
Started Jul 14, 2026, 08:25 PM UTC· resolved Jul 14, 2026, 09:31 PM UTC
- investigating Jul 14, 2026, 08:25 PM UTC
Our monitoring processes indicate that some customers are experiencing degradation with the Certificate Center sync functionality. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
- resolved Jul 14, 2026, 09:31 PM UTC
We have resolved the Vertex Certificate Center issue. All Certificate Center services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
Notice June 17, 2026 Vertex Microsoft TCS Connector Outage 20m
Started Jun 17, 2026, 03:18 AM UTC· resolved Jun 17, 2026, 03:39 AM UTC
- investigating Jun 17, 2026, 03:18 AM UTC
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Microsoft TCS Connector environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
- resolved Jun 17, 2026, 03:39 AM UTC
This incident has been resolved.
Notice June 1, 2026 Vertex Smart Categorization - Outage Incident 37m
Started Jun 01, 2026, 09:43 PM UTC· resolved Jun 01, 2026, 10:20 PM UTC
- investigating Jun 01, 2026, 09:43 PM UTC
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Smart Categoration (Smart Cat) We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
- identified Jun 01, 2026, 10:15 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 01, 2026, 10:20 PM UTC
This incident has been resolved.
Notice May 10, 2026 Vertex Payroll Tax Q Series On-Demand Performance Incident 1h 2m Vertex Payroll Tax Q Series On-Demand
Started May 10, 2026, 10:00 AM UTC· resolved May 10, 2026, 11:03 AM UTC
- investigating May 10, 2026, 10:00 AM UTC
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex On-Demand environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
- investigating May 10, 2026, 10:50 AM UTC
We are continuing to investigate this issue.
- resolved May 10, 2026, 11:03 AM UTC
This incident has been resolved.
Critical April 24, 2026 Vertex Cloud Indirect Tax - Calc Service Disruption 1h Calc
Started Apr 24, 2026, 09:38 AM UTC· resolved Apr 24, 2026, 10:39 AM UTC
- investigating Apr 24, 2026, 09:38 AM UTC
Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex Cloud platform. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
- resolved Apr 24, 2026, 10:39 AM UTC
This incident has been resolved.
Notice April 22, 2026 TokenGuard Functionlaity Degradation 18m Calc, Calc
Started Apr 22, 2026, 07:01 PM UTC· resolved Apr 22, 2026, 07:20 PM UTC
- identified Apr 22, 2026, 07:01 PM UTC
We are currently investigating an issue with TokenGuard retrievals which may be impacting a number of Vertex products and services
- monitoring Apr 22, 2026, 07:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 22, 2026, 07:20 PM UTC
This incident has been resolved.
Notice April 3, 2026 Vertex Indirect Tax Cloud Returns Functionality Degradation 34d 18h Cloud Returns
Started Apr 03, 2026, 08:53 PM UTC· resolved May 08, 2026, 03:14 PM UTC
- investigating Apr 03, 2026, 08:53 PM UTC
Our monitoring processes indicate some customers are experiencing a functionality degradation that may be resulting in service interruption within the Returns application. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
- resolved May 08, 2026, 03:14 PM UTC
This incident has been resolved.
Minor April 1, 2026 Vertex Cloud Indirect Tax Returns Performance Incident 3h 50m Cloud Returns
Started Apr 01, 2026, 06:29 PM UTC· resolved Apr 01, 2026, 10:19 PM UTC
- investigating Apr 01, 2026, 06:29 PM UTC
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Cloud Returns environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
- identified Apr 01, 2026, 07:36 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 01, 2026, 09:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 01, 2026, 10:19 PM UTC
This incident has been resolved.
Notice April 1, 2026 Vertex Cloud Indirect Tax - Portal Degradation 1h 23m Portal
Started Apr 01, 2026, 03:08 PM UTC· resolved Apr 01, 2026, 04:31 PM UTC
- identified Apr 01, 2026, 03:08 PM UTC
Vertex’s Production Support team has identified a degradation to the Portal application's functionality. A resolution has been identified and is being scheduled for deployment. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
- identified Apr 01, 2026, 03:40 PM UTC
We are continuing to work on a fix for this issue.
- resolved Apr 01, 2026, 04:31 PM UTC
This incident has been resolved.
Minor March 4, 2026 Vertex Certificate Center Service Degradation 3h 23m Vertex Certificate Center
Started Mar 04, 2026, 07:59 PM UTC· resolved Mar 04, 2026, 11:22 PM UTC
- investigating Mar 04, 2026, 07:59 PM UTC
Our monitoring processes indicate that some customers are experiencing delay with the Certificate Center bulk upload functionality. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
- identified Mar 04, 2026, 10:45 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 04, 2026, 11:14 PM UTC
Vertex’s Production Support team identified and addressed the issue. The team continues to monitor service to ensure full performance for all customers. If you have any questions, please submit a support ticket via the Vertex Community.
- resolved Mar 04, 2026, 11:22 PM UTC
We have resolved the Vertex Certificate Center issue. All Certificate Center services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
Minor January 20, 2026 Vertex eInvoicing - Performance Degradation Incident 53m Vertex e-Invoicing
Started Jan 20, 2026, 07:13 PM UTC· resolved Jan 20, 2026, 08:06 PM UTC
- investigating Jan 20, 2026, 07:13 PM UTC
Our monitoring processes indicate some customers are experiencing eInvoicing performance degradations that may be resulting in service interruptions or delays. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
- identified Jan 20, 2026, 07:38 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 20, 2026, 07:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 20, 2026, 08:06 PM UTC
This incident has been resolved.
Notice December 16, 2025 Vertex Indirect Tax O Series On-Demand Service Disruption 55m Vertex Indirect Tax O Series On-Demand
Started Dec 16, 2025, 04:55 PM UTC· resolved Dec 16, 2025, 05:50 PM UTC
- identified Dec 16, 2025, 04:55 PM UTC
Vertex’s Production Support team has identified an issue affecting a small group of customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community. Vertex Community
- identified Dec 16, 2025, 05:28 PM UTC
We are continuing work to resolve this issue.
- identified Dec 16, 2025, 05:50 PM UTC
All systems are GREEN and functioning as expected.
- resolved Dec 16, 2025, 05:50 PM UTC
This incident has been resolved.
Minor December 1, 2025 Vertex Indirect Tax O Series On-Demand Performance Incident 33m Vertex Indirect Tax O Series On-Demand
Started Dec 01, 2025, 10:06 AM UTC· resolved Dec 01, 2025, 10:40 AM UTC
- monitoring Dec 01, 2025, 10:06 AM UTC
We have identified and are monitoring a Vertex On-Demand issue for a subset of customers. All Vertex On-Demand services have been fully restored to expected levels of performance, but there was a degradation for 2-4 minutes around 4:43 AM ET. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
- identified Dec 01, 2025, 10:10 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 01, 2025, 10:23 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 01, 2025, 10:40 AM UTC
This incident has been resolved.