Twilio Outage History
Twilio degraded · 8 active incidents · 1 long-running issue View live status →Pingoru has recorded 1,183 incidents for Twilio: 1,178 in the last 12 months and 560 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 105 | 531 of 720 (74%) |
| May 2026 | 164 | 744 of 744 (100%) |
| June 2026 | 150 | 619 of 720 (86%) |
| July 2026 | 198 | 718 of 744 (96%) |
| August 2026 | 195 | 716 of 744 (96%) |
| September 2026 | 179 | 720 of 720 (100%) |
| October 2026 | 153 | 569 of 601 (95%) |
Incidents, newest first
Minor June 2, 2026 Voice Call Failures from Twilio Phone Numbers to Vivo Brazil 2d 9h Voice, Latin America
Started Jun 02, 2026, 04:28 PM UTC· resolved Jun 05, 2026, 01:42 AM UTC
- investigating Jun 02, 2026, 04:28 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 02, 2026, 04:31 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 02, 2026, 05:31 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 02, 2026, 07:32 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jun 02, 2026, 11:32 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Jun 03, 2026, 07:33 AM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- identified Jun 03, 2026, 11:33 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring Jun 04, 2026, 10:46 PM UTC
We have observed a recovery in voice calls from Twilio Phone Numbers to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 05, 2026, 12:46 AM UTC
We have observed a recovery in voice calls from Twilio Phone Numbers to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jun 05, 2026, 01:42 AM UTC
The incident has been resolved and voice calls from Twilio Phone Numbers to Vivo network subscribers in Brazil are operating normally.
Minor June 2, 2026 Voice Call Silent and One-Way Audio from a Subset of Twilio Phone Numbers to United Kingdom 29m Voice, Europe
Started Jun 02, 2026, 02:59 PM UTC· resolved Jun 02, 2026, 03:29 PM UTC
- investigating Jun 02, 2026, 02:59 PM UTC
Twilio customers may be experiencing voice call silent and one-way audio from a subset of Twilio United Kingdom Phone Numbers to network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 02, 2026, 03:28 PM UTC
We have observed a recovery in voice calls from a subset of Twilio United Kingdom Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 02, 2026, 03:29 PM UTC
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom are operating normally. Invalid incident
Minor June 2, 2026 SMS Delivery Delays and Failures from Twilio to NumberBarn United States 2d 9h SMS Long Code, North America, SMS Long Code, North America, SMS Short Code, North America, SMS Toll-Free, North America and 1 more
Started Jun 02, 2026, 02:11 PM UTC· resolved Jun 04, 2026, 11:21 PM UTC
- investigating Jun 02, 2026, 02:11 PM UTC
Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to NumberBarn network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 02, 2026, 03:15 PM UTC
Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to NumberBarn network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 02, 2026, 04:15 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 02, 2026, 04:16 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to NumberBarn network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 02, 2026, 06:16 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to NumberBarn network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jun 02, 2026, 10:17 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to NumberBarn network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Jun 03, 2026, 06:22 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to NumberBarn network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- identified Jun 03, 2026, 10:23 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to NumberBarn network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring Jun 04, 2026, 09:21 PM UTC
We have observed a recovery in SMS delivery from Twilio to NumberBarn network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 04, 2026, 11:21 PM UTC
The incident has been resolved and SMS delivery from Twilio to NumberBarn network subscribers in the United States is operating normally.
Minor June 2, 2026 SMS Delivery Delays and Failures From a Subset of Twilio Long Codes to WOM Colombia 4h 34m SMS, Latin America
Started Jun 02, 2026, 12:17 PM UTC· resolved Jun 02, 2026, 04:51 PM UTC
- investigating Jun 02, 2026, 12:17 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to WOM network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jun 02, 2026, 01:22 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to WOM network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 02, 2026, 01:35 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to WOM network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 02, 2026, 02:48 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to WOM network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 02, 2026, 04:51 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to WOM network subscribers in Colombia is operating normally.
Minor June 2, 2026 SMS Delivery Delays and Failures from Belgium to a Subset of Twilio Long Codes 1h 37m SMS, Europe
Started Jun 02, 2026, 08:04 AM UTC· resolved Jun 02, 2026, 09:41 AM UTC
- investigating Jun 02, 2026, 08:04 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from network subscribers in Belgium to a subset of Twilio Long Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 02, 2026, 09:07 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Belgium to a subset of Twilio Long Codes. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 02, 2026, 09:08 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from network subscribers in Belgium to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Jun 02, 2026, 09:41 AM UTC
We have observed a recovery in SMS delivery from Belgium to a subset of Twilio Long Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Minor June 2, 2026 Voice Call Failures from Network Subscribers to a Subset of Twilio Singapore Phone Numbers 5h 23m Voice, APAC
Started Jun 02, 2026, 07:34 AM UTC· resolved Jun 02, 2026, 12:58 PM UTC
- investigating Jun 02, 2026, 07:34 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers on multiple networks to a subset of Twilio Singapore Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jun 02, 2026, 08:35 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Singapore Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Jun 02, 2026, 10:42 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Singapore Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jun 02, 2026, 12:58 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Singapore Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Minor June 1, 2026 Flex Ai Copilot Errors While Creating Channel Notes 6d 22h Flex Agent Desktop
Started Jun 01, 2026, 05:35 PM UTC· resolved Jun 08, 2026, 03:59 PM UTC
- identified Jun 01, 2026, 05:35 PM UTC
Our engineers have identified the issue with Flex Ai Copilot Errors While Creating Channel Notes and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 01, 2026, 05:52 PM UTC
Our engineers have identified the issue with Flex Ai Copilot Errors While Creating Channel Notes and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 01, 2026, 06:33 PM UTC
Our engineers have identified the issue with Flex Ai Copilot Errors While Creating Channel Notes and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 01, 2026, 08:33 PM UTC
Our engineers have identified the issue with Flex Ai Copilot Errors While Creating Channel Notes and are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jun 01, 2026, 11:39 PM UTC
Flex Ai Copilot Errors While Creating Channel Notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 02, 2026, 01:45 AM UTC
Flex Ai Copilot Errors While Creating Channel Notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jun 02, 2026, 05:39 AM UTC
Flex Ai Copilot Errors While Creating Channel Notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jun 02, 2026, 07:29 PM UTC
Flex Ai Copilot Errors While Creating Channel Notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 16 hours or as soon as more information becomes available.
- monitoring Jun 03, 2026, 11:29 AM UTC
Flex Ai Copilot Errors While Creating Channel Notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.
- monitoring Jun 04, 2026, 11:29 AM UTC
Flex Ai Copilot errors while creating channel notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.
- monitoring Jun 05, 2026, 11:31 AM UTC
Flex Ai Copilot errors while creating channel notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.
- monitoring Jun 06, 2026, 11:29 AM UTC
Flex Ai Copilot errors while creating channel notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.
- monitoring Jun 07, 2026, 11:30 AM UTC
Flex Ai Copilot errors while creating channel notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.
- monitoring Jun 08, 2026, 11:28 AM UTC
Flex Ai Copilot errors while creating channel notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.
- resolved Jun 08, 2026, 03:59 PM UTC
Flex Ai Copilot errors while creating channel notes has been resolved and is operating normally at this time.
Minor June 1, 2026 SMS Delivery Delays from Twilio to Smartfren Indonesia 2d 1h SMS, APAC
Started Jun 01, 2026, 10:35 AM UTC· resolved Jun 03, 2026, 12:24 PM UTC
- investigating Jun 01, 2026, 10:35 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Smartfren Telecom network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jun 01, 2026, 11:36 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Smartfren network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Jun 01, 2026, 01:37 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Smartfren Telecom network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jun 01, 2026, 03:23 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Smartfren Telecom network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 01, 2026, 04:24 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to PT Smartfren Telecom network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 01, 2026, 06:24 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to PT Smartfren Telecom network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jun 01, 2026, 10:25 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to PT Smartfren Telecom network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Jun 02, 2026, 06:25 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Smartfren Telecom network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- identified Jun 02, 2026, 10:26 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Smartfren Telecom network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring Jun 03, 2026, 10:48 AM UTC
We have observed a recovery in SMS delivery from Twilio to Smartfren Telecom network subscribers in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 03, 2026, 12:24 PM UTC
The incident has been resolved and SMS delivery from Twilio to Smartfren network subscribers in Indonesia is operating normally.
Minor June 1, 2026 SMS Delivery Failures from Twilio Phone Numbers to MEGACOM Kyrgyzstan 3d 17h SMS, APAC
Started Jun 01, 2026, 12:51 AM UTC· resolved Jun 04, 2026, 06:51 PM UTC
- investigating Jun 01, 2026, 12:51 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jun 01, 2026, 01:52 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Jun 01, 2026, 03:57 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jun 01, 2026, 07:58 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 01, 2026, 09:04 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 01, 2026, 11:12 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jun 01, 2026, 03:13 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Jun 01, 2026, 11:15 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- identified Jun 02, 2026, 03:15 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jun 03, 2026, 03:21 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jun 04, 2026, 03:23 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring Jun 04, 2026, 04:50 PM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 04, 2026, 06:51 PM UTC
The incident has been resolved and SMS delivery from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan is operating normally.
Minor May 31, 2026 SMS Delivery Delays from Twilio to Chunghwa and FarEasTone Taiwan 6h 17m SMS, APAC
Started May 31, 2026, 02:00 PM UTC· resolved May 31, 2026, 08:17 PM UTC
- investigating May 31, 2026, 02:00 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 31, 2026, 02:03 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 31, 2026, 03:04 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 31, 2026, 04:08 PM UTC
We have observed a recovery in SMS delivery from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 31, 2026, 06:08 PM UTC
We have observed a recovery in SMS delivery from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved May 31, 2026, 08:17 PM UTC
The incident has been resolved and SMS delivery from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan is operating normally.
Minor May 31, 2026 User Authentication Identity SNA Missing Redirects for XL Axiata in Indonesia 1d 15h Verify Silent Network Auth
Started May 31, 2026, 10:08 AM UTC· resolved Jun 02, 2026, 01:29 AM UTC
- investigating May 31, 2026, 10:08 AM UTC
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating May 31, 2026, 11:11 AM UTC
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating May 31, 2026, 01:12 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified May 31, 2026, 01:21 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 31, 2026, 02:22 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 31, 2026, 04:22 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified May 31, 2026, 08:23 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Jun 01, 2026, 04:25 AM UTC
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- identified Jun 01, 2026, 08:26 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring Jun 01, 2026, 11:25 PM UTC
We have observed a recovery in User Authentication Identity SNA missing redirects for XL Axiata in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 02, 2026, 01:29 AM UTC
The incident has been resolved and User Authentication Identity SNA missing redirects for XL Axiata in Indonesia is operating normally.
Minor May 31, 2026 SMS Delivery Receipt Delays from Twilio Phone Numbers to Algar Telecom Brazil 1d 6h SMS, Latin America
Started May 31, 2026, 05:50 AM UTC· resolved Jun 01, 2026, 12:48 PM UTC
- investigating May 31, 2026, 05:50 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating May 31, 2026, 06:56 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 31, 2026, 07:23 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 31, 2026, 08:23 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 31, 2026, 10:23 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
- identified May 31, 2026, 02:23 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
- identified May 31, 2026, 10:24 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
- monitoring Jun 01, 2026, 10:46 AM UTC
We have observed a recovery in SMS delivery receipts from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 01, 2026, 12:48 PM UTC
The incident has been resolved and SMS delivery receipts from Twilio Phone Numbers to Algar Telecom network subscribers in Brazil is operating normally.
Minor May 29, 2026 SMS Delivery Delays From a Subset of Twilio Phone Numbers to Movistar Mexico 4h 21m SMS, Latin America
Started May 29, 2026, 09:10 PM UTC· resolved May 30, 2026, 01:32 AM UTC
- investigating May 29, 2026, 09:10 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 29, 2026, 10:04 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 29, 2026, 10:52 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 30, 2026, 12:57 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved May 30, 2026, 01:32 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico is operating normally.
Minor May 29, 2026 Voice Call Failures From Network Subscribers to a Subset of Twilio Brazil Phone Numbers 1d 7h Voice, Latin America
Started May 29, 2026, 03:31 PM UTC· resolved May 30, 2026, 10:58 PM UTC
- investigating May 29, 2026, 03:31 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating May 29, 2026, 04:32 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating May 29, 2026, 06:32 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating May 29, 2026, 10:33 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
- investigating May 30, 2026, 06:34 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
- monitoring May 30, 2026, 03:40 PM UTC
We have observed a recovery in voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 30, 2026, 05:41 PM UTC
We have observed a recovery in voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring May 30, 2026, 09:41 PM UTC
We have observed a recovery in voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved May 30, 2026, 10:58 PM UTC
The incident has been resolved and voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers are operating normally.
Minor May 29, 2026 National Phone Numbers Outside of the US Blocked in 1Console 7d PHONE NUMBERS
Started May 29, 2026, 03:05 PM UTC· resolved Jun 05, 2026, 03:50 PM UTC
- investigating May 29, 2026, 03:05 PM UTC
Our monitoring systems have detected a potential issue with purchasing non-US national phone numbers. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating May 29, 2026, 03:27 PM UTC
Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- identified May 29, 2026, 04:26 PM UTC
Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
- identified May 30, 2026, 04:26 PM UTC
Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
- identified May 31, 2026, 04:26 PM UTC
Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
- identified Jun 01, 2026, 04:29 PM UTC
Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
- identified Jun 02, 2026, 04:39 PM UTC
Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
- identified Jun 03, 2026, 04:39 PM UTC
Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
- identified Jun 04, 2026, 04:39 PM UTC
Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
- monitoring Jun 04, 2026, 07:15 PM UTC
Attempting to purchase national phone numbers outside of the US through 1Console are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Jun 05, 2026, 03:50 PM UTC
Attempting to purchase national phone numbers outside of the US through 1Console are now operating normally.
Notice May 29, 2026 Retroactive Incident - Elevated Latency on Mailsend API – API v3, SMTP, Event Webhooks, API v2 and 9 more
Started May 29, 2026, 02:30 PM UTC· resolved May 29, 2026, 02:30 PM UTC
- resolved May 29, 2026, 04:21 PM UTC
Customers have experienced elevated latency occurred in US East region from 6:30 AM to 8:58 AM Pacific time. Our engineers have investigated and resolved the issue. All impacted services are operating normally.
Minor May 29, 2026 SMS Delivery Delays and Failures From United States to a Subset of Twilio Phone Numbers 55m SMS Long Code, North America, SMS Short Code, North America, SMS Toll-Free, North America, SMS Toll-Free, North America
Started May 29, 2026, 06:18 AM UTC· resolved May 29, 2026, 07:13 AM UTC
- investigating May 29, 2026, 06:18 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to a subset of Twilio United States Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 29, 2026, 07:09 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from network subscribers in the United States to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 29, 2026, 07:10 AM UTC
We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio United States Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 29, 2026, 07:13 AM UTC
The incident has been resolved and SMS delivery from the United States to a subset of Twilio Phone Numbers is operating normally.
Minor May 29, 2026 SMS Delivery Delays and Failures from a Subset of Twilio Phone Numbers to Rakuten Japan 5h 2m SMS, APAC
Started May 29, 2026, 02:49 AM UTC· resolved May 29, 2026, 07:52 AM UTC
- investigating May 29, 2026, 02:49 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 29, 2026, 02:59 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 29, 2026, 04:00 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 29, 2026, 06:00 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring May 29, 2026, 06:01 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Rakuten network subscribers in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 29, 2026, 07:52 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Rakuten network subscribers in Japan is operating normally.
Minor May 28, 2026 SMS Delivery Failures Between Twilio and Multiple Networks in France 7h 13m SMS, Europe
Started May 28, 2026, 10:54 PM UTC· resolved May 29, 2026, 06:08 AM UTC
- investigating May 28, 2026, 10:54 PM UTC
Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Short Codes and multiple networks in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating May 28, 2026, 11:56 PM UTC
Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Numbers and network subscribers on multiple networks in France. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 29, 2026, 12:47 AM UTC
We have observed a recovery in SMS delivery between Twilio and multiple networks in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 29, 2026, 02:48 AM UTC
We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in France and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved May 29, 2026, 06:08 AM UTC
The incident has been resolved and SMS delivery between Twilio and network subscribers on affected networks in France is operating normally.
Notice May 28, 2026 [Retro]SMS Delivery Delays and Failures between Twilio and Multiple Networks in United Kingdom 3m SMS, Europe
Started May 28, 2026, 12:16 PM UTC· resolved May 28, 2026, 12:19 PM UTC
- monitoring May 28, 2026, 12:16 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and multiple networks in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved May 28, 2026, 12:19 PM UTC
The incident has been resolved and SMS delivery between Twilio and affected networks in the United Kingdom is operating normally.
Minor May 28, 2026 [Retro] [SNOC] SMS Delivery Failure To A Subset Of Twilio Numbers In United Kingdom 1h SMS, Middle East & Africa
Started May 28, 2026, 11:19 AM UTC· resolved May 28, 2026, 12:20 PM UTC
- investigating May 28, 2026, 11:19 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Botswana. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved May 28, 2026, 12:20 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Botswana. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Minor May 27, 2026 Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Ecuador 9h 57m Voice, Latin America
Started May 27, 2026, 11:15 PM UTC· resolved May 28, 2026, 09:12 AM UTC
- identified May 27, 2026, 11:15 PM UTC
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Ecuador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 28, 2026, 12:16 AM UTC
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Ecuador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 28, 2026, 02:16 AM UTC
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Ecuador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified May 28, 2026, 06:17 AM UTC
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Ecuador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring May 28, 2026, 07:06 AM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Ecuador and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 28, 2026, 09:12 AM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Ecuador and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Minor May 27, 2026 Twilio Accounts May Not Be Able to Add a Participant to a Conference Using the Create Participant API, or Modify the State of a Conference Participant (Hold, Unhold, Mute, Unmute) via the Participants API 2h 13m Conference US1, Conference AU1, Conference IE1, Flex Programmable Voice
Started May 27, 2026, 09:22 PM UTC· resolved May 27, 2026, 11:35 PM UTC
- investigating May 27, 2026, 09:22 PM UTC
We are investigating an issue with Twilio Accounts that may not be able to add a participant to a Conference using the Create Participant API, or modify the state of a Conference Participant (Hold, Unhold, Mute, Unmute) via the Participants API. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 27, 2026, 10:06 PM UTC
We also determined that this issue is also impacting Flex. Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 27, 2026, 11:35 PM UTC
Our engineers have monitored the fix and confirmed the issue with Flex and Twilio Conferences has been resolved. All services are now operating normally at this time.
Minor May 27, 2026 Errors With Flex Agent Copilot 2h 37m Flex Agent Desktop
Started May 27, 2026, 05:40 PM UTC· resolved May 27, 2026, 08:18 PM UTC
- identified May 27, 2026, 05:40 PM UTC
Our engineers have identified the issue where we are seeing errors with Flex Agent Copilot generating Conversation Wrap Up Notes. This issue is due to upstream performance degradation with one of our vendors. Our team is actively monitoring the situation alongside their team to ensure services return to normal as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 27, 2026, 06:44 PM UTC
Errors in Flex Agent Copilot generating Conversation Wrap Up Notes is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved May 27, 2026, 08:18 PM UTC
Our engineers have monitored the fix and confirmed the issue with Errors in Flex Agent Copilot generating Conversation Wrap Up Notes has been resolved. All services are now operating normally at this time.
Minor May 27, 2026 SMS and MMS Delivery Delays from Twilio to Verizon United States 1d 12h SMS Long Code, North America, SMS Long Code, North America, MMS Long Code, North America, MMS Long Code, North America and 6 more
Started May 27, 2026, 05:13 PM UTC· resolved May 29, 2026, 05:54 AM UTC
- investigating May 27, 2026, 05:13 PM UTC
Twilio customers may be experiencing SMS and MMS delivery delays from Twilio Phone Numbers to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating May 27, 2026, 06:14 PM UTC
Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 27, 2026, 06:18 PM UTC
Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 27, 2026, 07:19 PM UTC
Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 27, 2026, 09:30 PM UTC
Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified May 28, 2026, 01:45 AM UTC
We have observed a recovery in SMS delivery however, customers may still experience MMS delivery delays when sending from Twilio phone numbers to Verizon subscribers in the United States. Our engineering team has identified the root cause and is actively working on a resolution. We will provide another update in 8 hours, or sooner if new information becomes available.
- identified May 28, 2026, 08:37 AM UTC
We have observed a recovery in SMS delivery however, customers may still experience MMS delivery delays when sending from Twilio phone numbers to Verizon subscribers in the United States. Our engineering team has identified the root cause and is actively working on a resolution. We will provide another update in 8 hours, or sooner if new information becomes available.
- identified May 28, 2026, 09:47 AM UTC
We have observed a recovery in SMS delivery however, customers may still experience MMS delivery delays when sending from Twilio phone numbers to Verizon subscribers in the United States. Our engineering team has identified the root cause and is actively working on a resolution. We will provide another update in 8 hours, or sooner if new information becomes available.
- identified May 28, 2026, 08:56 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 28, 2026, 11:34 PM UTC
We have observed a recovery in SMS and MMS delivery from Twilio to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 29, 2026, 01:49 AM UTC
We have observed a recovery in SMS and MMS delivery from Twilio Phone Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved May 29, 2026, 05:54 AM UTC
The incident has been resolved and SMS and MMS delivery from Twilio to Verizon network subscribers in the United States are operating normally.