What is Twilio's uptime?

Over the last 90 days, Twilio reported 97.92% uptime on its official status page. That figure is calculated from the public incident timeline at http://status.twilio.com, each minute of degraded, partial-outage, or major-outage status counts against the total. Sign up to Pingoru free to see Twilio's uptime history rolling forward in real time.

Has Twilio had outages in 2026?

Yes, Twilio has had 246 incidents reported on its official status page so far in 2026. The full timeline (start times, durations, components affected) is shown above on this page. Pingoru re-checks the status page every 5 minutes so the count stays current.

When was the last Twilio outage?

The most recent Twilio incident was "Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines", which started on October 30, 2026 and was resolved on October 30, 2026. Pingoru captured this directly from http://status.twilio.com. See the full incident card above for affected components and the update timeline.

How often does Twilio have outages?

Based on the last 90 days, Twilio averages 82.0 reported incidents per month on its official status page. Pingoru tracks each one with start time, duration, severity, and affected components: so you can see the pattern at a glance instead of digging through the vendor's archive.

Where is Twilio's status page?

Twilio's official status page is http://status.twilio.com. Pingoru polls it every 5 minutes and renders the same data here, alongside every other cloud or SaaS provider you depend on, so you can spot multi-vendor incidents (e.g. AWS + Stripe + Cloudflare degrading at the same minute) without flipping between tabs.

Is Twilio down right now?

Twilio has degraded performance. Pingoru checks the official status page every 5 minutes and flips this headline the moment Twilio reports a change. Current status is based on 159 tracked services.

How does Pingoru know if Twilio is down?

We read http://status.twilio.com directly, using Twilio's own status page. If the vendor reports an incident, you see it within one check cycle, not after someone manually marks the page as down.

Where can I get notified when Twilio has an outage?

Create a free Pingoru account and add Twilio as a monitor. You can filter to specific services, pick severity thresholds, and route alerts via email, Slack, Discord, or a webhook.

Twilio's status page says the service is up, but I'm having issues. What's wrong?

Three common reasons: • A real Twilio incident that hasn't been acknowledged on their public status page yet, vendor status pages are updated manually and typically lag the first customer reports by 10–30 minutes. • A regional or account-scoped issue affecting a subset of customers. These rarely trigger a global status-page change. • A local problem: ISP / DNS / your own software. Try reproducing from a mobile data connection and from a different network to isolate. If you suspect a real Twilio issue that isn't reflected yet, contact their support to escalate. Subscribing here means you get the alert the moment they do post an update.

Where does Pingoru get the official Twilio status?

We use Twilio's own status page at http://status.twilio.com. Nothing is read in a way the vendor hasn't explicitly made public. We use the same data their own dashboard uses. So our data is as accurate as what you'd see loading the status page yourself, but rolled into one dashboard alongside every other service you depend on.

What does "Degraded" mean?

Twilio is reporting degraded performance. Services are up but slower than usual, or a subset of requests is failing.

Is Twilio down?

Last checked 4m ago

Current status

Twilio has degraded performance

4 active incidents: Silent Network Authentication (SNA) Missing Redirects and G…, Silent Network Authentication (SNA) Failure Increase on Ind… · +2 more

Get alerts when Twilio breaks → View Twilio outage history →

Free, no credit card

Official status page: status.twilio.com
Checked every 5 minutes
159 components tracked

Twilio is reporting degraded performance right now (last checked 4m ago). Services are up but slower or partially failing.

Real-time Twilio status, recent outages, and incident history: pulled directly from Twilio's official status page at status.twilio.com every 5 minutes. Pingoru tracks 159 Twilio services and has captured 250 incidents in the last 90 days (97.92% uptime). Get email, Slack, Discord, or webhook alerts the moment Twilio reports a new incident, free for 3 monitors, no credit card.

Users who monitor Twilio also follow these Telephony services:

Grasshopper View all 8,000+ providers

Twilio uptime 97.92% uptime · past 90 days

Mon Wed Fri

AugSepOct

Less More

Active incidents 4

Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands

Ongoing ● 10h 39m

Started Oct 30, 2026, 04:26 PM UTC

Verify Silent Network AuthLookup Identity MatchLookup SIM SwapLegacy Identity MatchAndAttributes
Timeline · 9 updates
- investigating · Oct 30, 2026, 04:26 PM UTC
  
  Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on KPN in Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating · Oct 30, 2026, 05:26 PM UTC
  
  Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on KPN in Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating · Oct 30, 2026, 06:21 PM UTC
  
  Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and increased latency for Lookup API transactions on KPN in Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1.1 hours or as soon as more information becomes available.
- investigating · Oct 30, 2026, 07:28 PM UTC
  
  Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and increased latency for Lookup API transactions on KPN in Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1.1 hours or as soon as more information becomes available.
- investigating · Oct 30, 2026, 08:41 PM UTC
  
  Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and increased latency for Lookup API transactions on KPN in Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1.1 hours or as soon as more information becomes available.
- investigating · Oct 30, 2026, 08:42 PM UTC
  
  Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and increased latency for Lookup API transactions on KPN in Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hours or as soon as more information becomes available.
- identified · Oct 30, 2026, 09:40 PM UTC
  
  Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and increased latency for Lookup API transactions on KPN in Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring · Oct 30, 2026, 09:40 PM UTC
  
  We have observed the recovery in API transactions for Silent Network Authentication (SNA) and Lookup API transactions involving KPN in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring · Oct 30, 2026, 11:41 PM UTC
  
  We have observed the recovery in API transactions for Silent Network Authentication (SNA) and the recovery for Lookup API transactions involving KPN in Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Latest: We have observed the recovery in API transactions for Silent Network Authentication (SNA) and the recovery for Lookup API transactions involving KPN in Netherlands and are monitori…
Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia

Ongoing ● 2d 14h

Started Oct 28, 2026, 12:14 PM UTC

Verify Silent Network Auth
Timeline · 10 updates
- investigating · Oct 28, 2026, 12:14 PM UTC
  
  Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating · Oct 28, 2026, 01:21 PM UTC
  
  Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating · Oct 28, 2026, 03:21 PM UTC
  
  Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating · Oct 28, 2026, 07:27 PM UTC
  
  Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 8 hours or as soon as more information becomes available.
- identified · Oct 28, 2026, 11:19 PM UTC
  
  Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified · Oct 29, 2026, 12:19 AM UTC
  
  Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified · Oct 29, 2026, 02:20 AM UTC
  
  Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified · Oct 29, 2026, 06:21 AM UTC
  
  Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified · Oct 29, 2026, 02:23 PM UTC
  
  Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- identified · Oct 30, 2026, 06:24 AM UTC
  
  Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Latest: Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily…
MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States

Ongoing ● 3d 5h

Started Oct 27, 2026, 09:31 PM UTC

MMS Long Code, North AmericaMMS Long Code, North America
Timeline · 11 updates
- investigating · Oct 27, 2026, 09:31 PM UTC
  
  Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified · Oct 27, 2026, 09:47 PM UTC
  
  Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified · Oct 27, 2026, 10:48 PM UTC
  
  Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified · Oct 28, 2026, 12:48 AM UTC
  
  Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified · Oct 28, 2026, 04:49 AM UTC
  
  Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified · Oct 28, 2026, 01:01 PM UTC
  
  Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- identified · Oct 29, 2026, 05:01 AM UTC
  
  Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring · Oct 29, 2026, 10:36 PM UTC
  
  We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring · Oct 30, 2026, 12:37 AM UTC
  
  We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring · Oct 30, 2026, 04:37 AM UTC
  
  We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring · Oct 30, 2026, 12:38 PM UTC
  
  We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Latest: We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will pro…
Voice Call Failures from Twilio Phone Numbers to Digi.Mobil Romania

Ongoing ● 4d 13h

Started Oct 26, 2026, 01:09 PM UTC

Voice, Europe
Timeline · 10 updates
- investigating · Oct 26, 2026, 01:09 PM UTC
  
  Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi Mobil network subscribers in Romania. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified · Oct 26, 2026, 01:31 PM UTC
  
  Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified · Oct 26, 2026, 02:34 PM UTC
  
  Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified · Oct 26, 2026, 04:40 PM UTC
  
  Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified · Oct 26, 2026, 08:40 PM UTC
  
  Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified · Oct 27, 2026, 04:43 AM UTC
  
  Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- identified · Oct 27, 2026, 08:48 PM UTC
  
  Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified · Oct 28, 2026, 08:59 PM UTC
  
  Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified · Oct 29, 2026, 09:05 PM UTC
  
  Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified · Oct 30, 2026, 09:12 PM UTC
  
  Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. Additionally the timeframe where we are observing call failures is every Tuesday-Friday, 06:00 UTC to 14:00 UTC. We will provide another update in 24 hours or as soon as more information becomes available.
Latest: Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working t…

Recent outages & incidents

Past 90 days

Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines

Resolved 3h 15m

Started Oct 30, 2026, 03:53 PM UTC · Resolved Oct 30, 2026, 07:09 PM UTC

Verify Silent Network Auth
Timeline · 5 updates
- investigating · Oct 30, 2026, 03:53 PM UTC
  
  Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Smart in Philippines. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating · Oct 30, 2026, 04:59 PM UTC
  
  Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Smart in the Philippines. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating · Oct 30, 2026, 07:00 PM UTC
  
  Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Smart in Philippines. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring · Oct 30, 2026, 07:08 PM UTC
  
  We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Smart in Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved · Oct 30, 2026, 07:09 PM UTC
  
  The incident has been resolved and API transactions for Silent Network Authentication (SNA) on Smart in Philippines are operating normally.
Latest: The incident has been resolved and API transactions for Silent Network Authentication (SNA) on Smart in Philippines are operating normally.
Automated Alert: Minimal Customer Impact

Resolved 4h 48m

Started Oct 30, 2026, 01:53 PM UTC · Resolved Oct 30, 2026, 06:42 PM UTC
Timeline · 2 updates
- investigating · Oct 30, 2026, 01:53 PM UTC
  
  Our monitoring systems have detected a potential issue with verifications to Ivory Coast are being sent with an incorrect sender for customers who have not registered a sender, but messages are still being delivered without any issues. The team is investigating whether this is also happening in other countries. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- resolved · Oct 30, 2026, 06:42 PM UTC
  
  We have fully investigated the issue affecting verifications to Ivory Coast, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Latest: We have fully investigated the issue affecting verifications to Ivory Coast, and it was determined that the impact was limited to a small set of customers, who have been contacted …
SMS and MMS Delivery Delays from Twilio to Altice United States

Resolved 22h 5m

Started Oct 30, 2026, 12:10 AM UTC · Resolved Oct 30, 2026, 10:15 PM UTC

SMS Long Code, North AmericaMMS Long Code, North AmericaSMS Short Code, North AmericaMMS Short Code, North AmericaSMS Toll-Free, North AmericaMMS Toll-Free, North America
Timeline · 8 updates
- investigating · Oct 30, 2026, 12:10 AM UTC
  
  Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified · Oct 30, 2026, 12:11 AM UTC
  
  Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified · Oct 30, 2026, 01:12 AM UTC
  
  Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified · Oct 30, 2026, 03:12 AM UTC
  
  Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified · Oct 30, 2026, 07:18 AM UTC
  
  Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified · Oct 30, 2026, 03:20 PM UTC
  
  Twilio customers may be experiencing SMS & MMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- monitoring · Oct 30, 2026, 08:13 PM UTC
  
  We have observed a recovery in SMS and MMS delivery from Twilio to Altice network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved · Oct 30, 2026, 10:15 PM UTC
  
  The incident has been resolved and SMS and MMS delivery from Twilio to Altice network subscribers in the United States is operating normally.
Latest: The incident has been resolved and SMS and MMS delivery from Twilio to Altice network subscribers in the United States is operating normally.
SMS Delivery Receipt Delays from Twilio to Multiple Networks in Multiple Countries Across Africa and Asia

Resolved 3h 31m

Started Oct 29, 2026, 06:47 PM UTC · Resolved Oct 29, 2026, 10:18 PM UTC

SMS, APACSMS, Middle East & Africa
Timeline · 5 updates
- identified · Oct 29, 2026, 06:47 PM UTC
  
  Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified · Oct 29, 2026, 06:47 PM UTC
  
  Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified · Oct 29, 2026, 07:14 PM UTC
  
  Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in multiple countries across Africa and Asia. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring · Oct 29, 2026, 08:17 PM UTC
  
  We have observed a recovery in SMS delivery receipts from Twilio to Multiple Countries Across Africa and Asia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved · Oct 29, 2026, 10:18 PM UTC
  
  The incident has been resolved and SMS delivery receipts from Twilio to network subscribers on affected networks in multiple countries across Africa and Asia are operating normally.
Latest: The incident has been resolved and SMS delivery receipts from Twilio to network subscribers on affected networks in multiple countries across Africa and Asia are operating normally…
SMS Delivery Delays from a Subset of Twilio Phone Numbers to Vivo Brazil

Resolved 3h 35m

Started Oct 29, 2026, 12:18 PM UTC · Resolved Oct 29, 2026, 03:54 PM UTC

SMS, Latin America
Timeline · 8 updates
- investigating · Oct 29, 2026, 12:18 PM UTC
  
  Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating · Oct 29, 2026, 01:24 PM UTC
  
  Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified · Oct 29, 2026, 01:57 PM UTC
  
  Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring · Oct 29, 2026, 01:58 PM UTC
  
  We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- identified · Oct 29, 2026, 02:01 PM UTC
  
  Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified · Oct 29, 2026, 03:01 PM UTC
  
  Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring · Oct 29, 2026, 03:12 PM UTC
  
  We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved · Oct 29, 2026, 03:54 PM UTC
  
  The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Vivo network subscribers in Brazil is operating normally.
Latest: The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Vivo network subscribers in Brazil is operating normally.

See the full Twilio outage history

127 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Twilio outage history →

Or sign up free to get alerts when Twilio breaks · 10 free monitors · No credit card

Incident record

Since April 2026 · Statuspage by Atlassian · 172 components checked every 5 minutes

1,221incidents recorded

1,214last 12 months

563last 90 days

18 hourstypical duration, 12 months

The longest incident in the last year, MMS Delivery Failures From A Subset Of Network Subscribers In Australia To Twilio Australia Phone Numbers on September 4, 2026, ran for 49 days. 1063 maintenance windows announced in the same period.

Most affected components, last 12 months

SMS, Latin America177
SMS, Europe137
SMS, Middle East & Africa136
SMS, APAC109
SMS Short Code, North America82

Latest incidents

Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands October 30, 2026 · still open · degraded service
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on KPN in Netherlands. Our…
Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines October 30, 2026 · 3 hours · degraded service
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Smart in Philippines. Our…
Automated Alert: Minimal Customer Impact October 30, 2026 · 5 hours · notice
Our monitoring systems have detected a potential issue with verifications to Ivory Coast are being sent with an incorrect sender for customers who have not…

Outage history

Past 90 days · 563 incidents· showing the latest 132 View full outage history →

Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands Ongoing

Started Oct 30, 2026, 04:26 PM UTC · ● 10h 39m
Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines Resolved

Started Oct 30, 2026, 03:53 PM UTC · Resolved Oct 30, 2026, 07:09 PM UTC · 3h 15m
Automated Alert: Minimal Customer Impact Resolved

Started Oct 30, 2026, 01:53 PM UTC · Resolved Oct 30, 2026, 06:42 PM UTC · 4h 48m
SMS and MMS Delivery Delays from Twilio to Altice United States Resolved

Started Oct 30, 2026, 12:10 AM UTC · Resolved Oct 30, 2026, 10:15 PM UTC · 22h 5m
SMS Delivery Receipt Delays from Twilio to Multiple Networks in Multiple Countries Across Africa and Asia Resolved

Started Oct 29, 2026, 06:47 PM UTC · Resolved Oct 29, 2026, 10:18 PM UTC · 3h 31m
SMS Delivery Delays from a Subset of Twilio Phone Numbers to Vivo Brazil Resolved

Started Oct 29, 2026, 12:18 PM UTC · Resolved Oct 29, 2026, 03:54 PM UTC · 3h 35m
Gateway API (Lookup API) Failure Increase on Verizon in United States Resolved

Started Oct 29, 2026, 06:34 AM UTC · Resolved Oct 29, 2026, 10:32 AM UTC · 3h 57m
Flex Agent Copilot Note Generation Issues Resolved

Started Oct 29, 2026, 03:50 AM UTC · Resolved Oct 29, 2026, 05:20 AM UTC · 1h 30m