What is Twilio's uptime?

Over the last 90 days, Twilio reported 97.40% uptime on its official status page. That figure is calculated from the public incident timeline at http://status.twilio.com — each minute of degraded, partial-outage, or major-outage status counts against the total. Sign up to Pingoru free to see Twilio's uptime history rolling forward in real time.

Has Twilio had outages in 2026?

Yes — Twilio has had 245 incidents reported on its official status page so far in 2026. The full timeline (start times, durations, components affected) is shown above on this page. Pingoru re-checks the status page every 5 minutes so the count stays current.

When was the last Twilio outage?

The most recent Twilio incident was "Unable to save Phone Numbers with Studio Flow", which started on July 29, 2026 and was resolved on July 29, 2026. Pingoru captured this directly from http://status.twilio.com. See the full incident card above for affected components and the update timeline.

How often does Twilio have outages?

Based on the last 90 days, Twilio averages 81.7 reported incidents per month on its official status page. Pingoru tracks each one with start time, duration, severity, and affected components — so you can see the pattern at a glance instead of digging through the vendor's archive.

Where is Twilio's status page?

Twilio's official status page is http://status.twilio.com. Pingoru polls it every 5 minutes and renders the same data here, alongside every other cloud or SaaS provider you depend on — so you can spot multi-vendor incidents (e.g. AWS + Stripe + Cloudflare degrading at the same minute) without flipping between tabs.

Is Twilio down right now?

Twilio has degraded performance. Pingoru checks the official status page every 5 minutes and flips this headline the moment Twilio reports a change. Current status is based on 170 tracked services.

How does Pingoru know if Twilio is down?

We read http://status.twilio.com directly, using Twilio's own status page. If the vendor reports an incident, you see it within one check cycle — not after someone manually marks the page as down.

Where can I get notified when Twilio has an outage?

Create a free Pingoru account and add Twilio as a monitor. You can filter to specific services, pick severity thresholds, and route alerts via email, Slack, Discord, or a webhook.

Twilio's status page says the service is up, but I'm having issues — what's wrong?

Three common reasons: • A real Twilio incident that hasn't been acknowledged on their public status page yet — vendor status pages are updated manually and typically lag the first customer reports by 10–30 minutes. • A regional or account-scoped issue affecting a subset of customers — these rarely trigger a global status-page change. • A local problem: ISP / DNS / your own software. Try reproducing from a mobile data connection and from a different network to isolate. If you suspect a real Twilio issue that isn't reflected yet, contact their support to escalate. Subscribing here means you get the alert the moment they do post an update.

Where does Pingoru get the official Twilio status?

We use Twilio's own status page at http://status.twilio.com. Nothing is read in a way the vendor hasn't explicitly made public — we use the same data their own dashboard uses. So our data is as accurate as what you'd see loading the status page yourself, but rolled into one dashboard alongside every other service you depend on.

What does "Degraded" mean?

Twilio is reporting degraded performance — services are up but slower than usual, or a subset of requests is failing.

Is Twilio down?

Last checked just now

Current status

Twilio has degraded performance

5 active incidents: SMS Delivery Delays from Twilio to Fastweb SpA Italy, SMS Delivery Delays from Twilio to Metfone Cambodia · +3 more

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Official status page: http://status.twilio.com · Polled every 5 minutes · 170 components tracked

Twilio is reporting degraded performance right now (last checked just now). Services are up but slower or partially failing.

Real-time Twilio status, recent outages, and incident history — pulled directly from Twilio's official status page at http://status.twilio.com every 5 minutes. Pingoru tracks 170 Twilio services and has captured 250 incidents in the last 90 days (97.40% uptime). Get email, Slack, Discord, or webhook alerts the moment Twilio reports a new incident — free for 5 monitors, no credit card.

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Twilio uptime 97.40% uptime · past 90 days

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Active incidents 5

SMS Delivery Delays from Twilio to Fastweb SpA Italy

Ongoing ● 1h 55m

Started Jul 29, 2026, 01:51 PM UTC

SMS, Europe
Timeline · 3 updates
- investigating · Jul 29, 2026, 01:51 PM UTC
  
  Twilio customers may be experiencing SMS delivery delays from Twilio to Fastweb network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified · Jul 29, 2026, 02:41 PM UTC
  
  Twilio customers may be experiencing SMS delivery delays from Twilio to Fastweb SpA network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified · Jul 29, 2026, 03:42 PM UTC
  
  Twilio customers may be experiencing SMS delivery delays from Twilio to Fastweb SpA network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Latest: Twilio customers may be experiencing SMS delivery delays from Twilio to Fastweb SpA network subscribers in Italy. Our team has identified the cause, and is working to resolve the i…
SMS Delivery Delays from Twilio to Metfone Cambodia

Ongoing ● 15h 40m

Started Jul 29, 2026, 12:06 AM UTC

SMS, APAC
Timeline · 5 updates
- identified · Jul 29, 2026, 12:06 AM UTC
  
  Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified · Jul 29, 2026, 12:27 AM UTC
  
  Twilio customers may be experiencing SMS delivery delays from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified · Jul 29, 2026, 04:46 AM UTC
  
  Twilio customers may be experiencing SMS delivery delays from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified · Jul 29, 2026, 06:48 AM UTC
  
  Twilio customers may be experiencing SMS delivery delays from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified · Jul 29, 2026, 10:50 AM UTC
  
  Twilio customers may be experiencing SMS delivery delays from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Latest: Twilio customers may be experiencing SMS delivery delays from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the is…
Voice Call Failures from Twilio Phone Numbers to Core Communications in United States

Ongoing ● 1d 12h

Started Jul 28, 2026, 03:13 AM UTC

Voice, North America
Timeline · 11 updates
- investigating · Jul 28, 2026, 03:13 AM UTC
  
  Twilio customers may be experiencing voice call failures from subset of Twilio Phone Numbers to network subscribers in the United States, impacting a subset of phone numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified · Jul 28, 2026, 03:33 AM UTC
  
  Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified · Jul 28, 2026, 04:35 AM UTC
  
  Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified · Jul 28, 2026, 06:35 AM UTC
  
  Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified · Jul 28, 2026, 10:37 AM UTC
  
  Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified · Jul 28, 2026, 06:38 PM UTC
  
  Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- identified · Jul 28, 2026, 07:54 PM UTC
  
  Twilio customers may be experiencing voice call failures from Twilio to Core Communications network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified · Jul 28, 2026, 08:54 PM UTC
  
  Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Core Communications network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified · Jul 28, 2026, 10:55 PM UTC
  
  Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Core Communications network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified · Jul 29, 2026, 02:56 AM UTC
  
  Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Core Communications network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified · Jul 29, 2026, 11:02 AM UTC
  
  Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Core Communications network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Latest: Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Core Communications network subscribers in the United States. Our team has identified the caus…
Voice Call Post Dial Delay and Failures from Twilio Phone Numbers to Guatemala

Ongoing ● 2d 14h

Started Jul 27, 2026, 01:15 AM UTC

Voice, Latin America
Timeline · 10 updates
- investigating · Jul 27, 2026, 01:15 AM UTC
  
  Twilio customers may be experiencing voice call post dial delay and failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating · Jul 27, 2026, 02:15 AM UTC
  
  Twilio customers may be experiencing voice call post dial delay and call failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating · Jul 27, 2026, 04:16 AM UTC
  
  Twilio customers may be experiencing voice call post dial delay and failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating · Jul 27, 2026, 08:22 AM UTC
  
  Twilio customers may be experiencing voice call post dial delay and failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified · Jul 27, 2026, 04:33 PM UTC
  
  Twilio customers may be experiencing voice call post dial delay and call failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified · Jul 27, 2026, 05:33 PM UTC
  
  Twilio customers may be experiencing voice call post dial delay and call failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified · Jul 27, 2026, 07:34 PM UTC
  
  Twilio customers may be experiencing voice call post dial delay and call failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified · Jul 27, 2026, 11:34 PM UTC
  
  Twilio customers may be experiencing voice call post dial delay and failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified · Jul 28, 2026, 07:36 AM UTC
  
  Twilio customers may be experiencing voice call post dial delay and failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- identified · Jul 28, 2026, 11:36 PM UTC
  
  Twilio customers may be experiencing voice call post dial delay and call failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Latest: Twilio customers may be experiencing voice call post dial delay and call failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team has identified the c…
Voice Call Failures from Twilio Phone Numbers to Reliance Jio India

Ongoing ● 11d 23h

Started Jul 17, 2026, 03:54 PM UTC

Voice, APAC
Timeline · 19 updates
- investigating · Jul 17, 2026, 03:54 PM UTC
  
  Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating · Jul 17, 2026, 04:01 PM UTC
  
  Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified · Jul 17, 2026, 04:26 PM UTC
  
  Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified · Jul 17, 2026, 04:44 PM UTC
  
  Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network - Andhra Pradesh, Maharashtra & Goa, Tamil Nadu, Karnataka - subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified · Jul 17, 2026, 05:28 PM UTC
  
  Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network - Andhra Pradesh, Maharashtra & Goa, Tamil Nadu, Karnataka - subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified · Jul 17, 2026, 07:33 PM UTC
  
  Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified · Jul 17, 2026, 11:34 PM UTC
  
  Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified · Jul 18, 2026, 07:34 AM UTC
  
  Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- identified · Jul 18, 2026, 11:36 PM UTC
  
  Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified · Jul 19, 2026, 11:36 PM UTC
  
  Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified · Jul 20, 2026, 11:37 PM UTC
  
  Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified · Jul 21, 2026, 11:45 PM UTC
  
  Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified · Jul 22, 2026, 11:45 PM UTC
  
  Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified · Jul 23, 2026, 11:46 PM UTC
  
  Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified · Jul 24, 2026, 11:47 PM UTC
  
  Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified · Jul 25, 2026, 11:47 PM UTC
  
  Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified · Jul 26, 2026, 11:50 PM UTC
  
  Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified · Jul 27, 2026, 11:50 PM UTC
  
  Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified · Jul 28, 2026, 11:51 PM UTC
  
  Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Latest: Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working t…

Recent outages & incidents

Past 90 days

Unable to save Phone Numbers with Studio Flow

Resolved 1h 13m

Started Jul 29, 2026, 06:42 AM UTC · Resolved Jul 29, 2026, 07:55 AM UTC

Studio
Timeline · 3 updates
- investigating · Jul 29, 2026, 06:42 AM UTC
  
  We are investigating a service interruption with Console when saving phone number configurations assigned to a Studio Flow. As a temporary workaround, please ensure a valid Status Callback URL is populated when setting your Voice URL to a Studio Flow. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating · Jul 29, 2026, 07:37 AM UTC
  
  We are still investigating a service interruption with Console when saving phone number configurations assigned to a Studio Flow. As a temporary workaround, please ensure a valid Status Callback URL is populated when setting your Voice URL to a Studio Flow. We expect to provide another update in 1 hour or as soon as more information becomes available.
- resolved · Jul 29, 2026, 07:55 AM UTC
  
  The incident has been resolved and saving phone number configurations assigned to a Studio Flow are operating normally.
Latest: The incident has been resolved and saving phone number configurations assigned to a Studio Flow are operating normally.
SMS Delivery Delays from Twilio Phone Numbers to MTN Zambia

Resolved 17h 17m

Started Jul 28, 2026, 08:19 PM UTC · Resolved Jul 29, 2026, 01:37 PM UTC

SMS, Middle East & Africa
Timeline · 8 updates
- investigating · Jul 28, 2026, 08:19 PM UTC
  
  Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified · Jul 28, 2026, 08:29 PM UTC
  
  Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified · Jul 28, 2026, 09:29 PM UTC
  
  Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring · Jul 28, 2026, 09:58 PM UTC
  
  We have observed a recovery in SMS delivery from Twilio Phone Numbers to MTN network subscribers in Zambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring · Jul 28, 2026, 11:58 PM UTC
  
  We have observed a recovery in SMS delivery from Twilio Phone Numbers to MTN network subscribers in Zambia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring · Jul 29, 2026, 04:04 AM UTC
  
  We have observed a recovery in SMS delivery from Twilio Phone Numbers to MTN network subscribers in Zambia and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring · Jul 29, 2026, 12:05 PM UTC
  
  We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Zambia and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
- resolved · Jul 29, 2026, 01:37 PM UTC
  
  The incident has been resolved and SMS delivery from Twilio Phone Numbers to MTN network subscribers in Zambia is operating normally.
Latest: The incident has been resolved and SMS delivery from Twilio Phone Numbers to MTN network subscribers in Zambia is operating normally.
SMS Delivery Receipt Delays from Twilio to Altan Mexico

Resolved 1h 47m

Started Jul 28, 2026, 08:09 PM UTC · Resolved Jul 28, 2026, 09:57 PM UTC

SMS, Latin America
Timeline · 5 updates
- investigating · Jul 28, 2026, 08:09 PM UTC
  
  Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Altan network subscribers in Mexico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified · Jul 28, 2026, 08:18 PM UTC
  
  Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Altan network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring · Jul 28, 2026, 08:22 PM UTC
  
  We have observed a recovery in SMS delivery receipts from Twilio Phone Numbers to Altan network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring · Jul 28, 2026, 08:40 PM UTC
  
  We are continuing to monitor for any further issues.
- resolved · Jul 28, 2026, 09:57 PM UTC
  
  The incident has been resolved and SMS delivery receipts from Twilio to Altan network subscribers in Mexico are operating normally.
Latest: The incident has been resolved and SMS delivery receipts from Twilio to Altan network subscribers in Mexico are operating normally.
Twilio Transcript for Voice and Video degraded

Resolved 14m

Started Jul 28, 2026, 04:32 PM UTC · Resolved Jul 28, 2026, 04:46 PM UTC
Timeline · 2 updates
- investigating · Jul 28, 2026, 04:32 PM UTC
  
  Our monitoring systems have detected a potential issue with transcription. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- resolved · Jul 28, 2026, 04:46 PM UTC
  
  Twilio Transcript was degraded for 38 minutes between 8:55 to 9:33 am PDT 7/28/2026. During this period of time customers may have experienced degraded speech recognition and realtime transcriptions for Voice and Video.. The issue has now been resolved.
Latest: Twilio Transcript was degraded for 38 minutes between 8:55 to 9:33 am PDT 7/28/2026. During this period of time customers may have experienced degraded speech recognition and realt…
Delays in Transcription being available

Resolved 3h 24m

Started Jul 28, 2026, 03:20 PM UTC · Resolved Jul 28, 2026, 06:45 PM UTC

Conversation Intelligence (classic)
Timeline · 4 updates
- investigating · Jul 28, 2026, 03:20 PM UTC
  
  Due to an issue with transcription processing, customers might see delays in their transcriptions being available. (including the webhooks not firing) Our Engineers are investigating this issue, and once services are correctly restored transcriptions will be generated and webhooks triggered. We will provide an update in 1 hour or as soon as more information becomes available.
- investigating · Jul 28, 2026, 04:24 PM UTC
  
  Due to an issue with transcription processing, customers might see delays in their transcriptions being available. (including the webhooks not firing) Our Engineers are investigating this issue, and once services are correctly restored transcriptions will be generated and webhooks triggered. We will provide an update in 2 hours or as soon as more information becomes available.
- monitoring · Jul 28, 2026, 04:36 PM UTC
  
  Customers should see improvements with the ongoing issue with transcription processing. We will monitor for 2 hours and will provide information as soon as needed.
- resolved · Jul 28, 2026, 06:45 PM UTC
  
  This issue has been resolved.
Latest: This issue has been resolved.

See the full Twilio outage history

149 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Twilio outage history →

Or sign up free to get alerts when Twilio breaks · 10 free monitors · No credit card

Outage history

Past 90 days · 154 incidents View full outage history →

SMS Delivery Delays from Twilio to Fastweb SpA Italy Ongoing

Started Jul 29, 2026, 01:51 PM UTC · ● 1h 55m
Unable to save Phone Numbers with Studio Flow Resolved

Started Jul 29, 2026, 06:42 AM UTC · Resolved Jul 29, 2026, 07:55 AM UTC · 1h 13m
SMS Delivery Delays from Twilio to Metfone Cambodia Ongoing

Started Jul 29, 2026, 12:06 AM UTC · ● 15h 40m
SMS Delivery Delays from Twilio Phone Numbers to MTN Zambia Resolved

Started Jul 28, 2026, 08:19 PM UTC · Resolved Jul 29, 2026, 01:37 PM UTC · 17h 17m
SMS Delivery Receipt Delays from Twilio to Altan Mexico Resolved

Started Jul 28, 2026, 08:09 PM UTC · Resolved Jul 28, 2026, 09:57 PM UTC · 1h 47m
Twilio Transcript for Voice and Video degraded Resolved

Started Jul 28, 2026, 04:32 PM UTC · Resolved Jul 28, 2026, 04:46 PM UTC · 14m
Delays in Transcription being available Resolved

Started Jul 28, 2026, 03:20 PM UTC · Resolved Jul 28, 2026, 06:45 PM UTC · 3h 24m
On Call Engineers are Investigating Resolved

Started Jul 28, 2026, 02:06 PM UTC · Resolved Jul 28, 2026, 02:26 PM UTC · 20m