Is Twilio down?

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Current status
Twilio has degraded performance

3 active incidents: New Accounts Are Being Incorrectly Identified as Legacy Wha…, Voice Call Failures from Network Subscribers to Twilio Swed… · +1 more

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Official status page: http://status.twilio.com · Polled every 5 minutes · 150 components tracked

Real-time Twilio status, recent outages, and incident history — pulled directly from Twilio's official status page at http://status.twilio.com every 5 minutes. Pingoru tracks 150 Twilio services and has captured 50 incidents in the last 90 days (99.65% uptime). Get email, Slack, Discord, or webhook alerts the moment Twilio reports a new incident — free for 5 monitors, no credit card.

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Twilio uptime 99.65% uptime · past 90 days
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Recent outages & incidents

Past 7 days
  1. New Accounts Are Being Incorrectly Identified as Legacy Whatsapp Account
    Ongoing ● 44m
    Started Apr 29, 2026, 05:40 PM UTC
    Messaging Channels
    2 updates · show timeline
    • investigating · Apr 29, 2026, 05:40 PM UTC

      Our monitoring systems have detected a potential issue with New Accounts Are Being Incorrectly Tagged With Legacy Whatsapp Account Flags. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

    • identified · Apr 29, 2026, 06:24 PM UTC

      Our engineers have identified an issue where new accounts are being incorrectly identified as legacy Whatsapp accounts and are working to deploy a fix. We expect to provide another update in 1h or as soon as more information becomes available.

    Latest: Our engineers have identified an issue where new accounts are being incorrectly identified as legacy Whatsapp accounts and are working to deploy a fix. We expect to provide another…

  2. Voice Call Failures from Network Subscribers to Twilio Sweden Phone Numbers
    Ongoing ● 8h 1m
    Started Apr 29, 2026, 10:23 AM UTC
    Voice, Europe
    5 updates · show timeline
    • investigating · Apr 29, 2026, 10:23 AM UTC

      We are observing a subset of call failures to Twilio Sweden phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

    • investigating · Apr 29, 2026, 10:53 AM UTC

      Twilio customers may be experiencing voice call failures from network subscribers to Twilio Sweden Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

    • investigating · Apr 29, 2026, 11:54 AM UTC

      Twilio customers may be experiencing voice call failures from network subscribers to Twilio Sweden Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

    • monitoring · Apr 29, 2026, 01:59 PM UTC

      We have observed a recovery in voice calls from Sweden network subscribers to Twilio Sweden Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

    • monitoring · Apr 29, 2026, 03:59 PM UTC

      We have observed a recovery in voice calls from network subscribers to Twilio Sweden Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

    Latest: We have observed a recovery in voice calls from network subscribers to Twilio Sweden Phone Numbers and are monitoring service stability. We will provide another update in 4 hours o…

  3. SMS Delivery Delays from Twilio to Telefonica Costa Rica
    Ongoing ● 13h 32m
    Started Apr 29, 2026, 04:52 AM UTC
    SMS, Latin America
    4 updates · show timeline
    • investigating · Apr 29, 2026, 04:52 AM UTC

      Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

    • investigating · Apr 29, 2026, 05:54 AM UTC

      Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

    • investigating · Apr 29, 2026, 08:00 AM UTC

      Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

    • investigating · Apr 29, 2026, 12:01 PM UTC

      Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

    Latest: Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide…

  4. SMS Delivery Delays from Twilio Phone Numbers to Orange Cameroon
    Resolved 12h 14m
    Started Apr 28, 2026, 08:53 PM UTC · Resolved Apr 29, 2026, 09:08 AM UTC
    SMS, Middle East & Africa
    8 updates · show timeline
    • investigating · Apr 28, 2026, 08:53 PM UTC

      Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Orange network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

    • identified · Apr 28, 2026, 08:56 PM UTC

      Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    • identified · Apr 28, 2026, 09:56 PM UTC

      Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

    • identified · Apr 28, 2026, 11:57 PM UTC

      Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

    • identified · Apr 29, 2026, 03:57 AM UTC

      Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

    • monitoring · Apr 29, 2026, 07:00 AM UTC

      We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

    • monitoring · Apr 29, 2026, 09:05 AM UTC

      We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

    • resolved · Apr 29, 2026, 09:08 AM UTC

      The incident has been resolved and SMS delivery from Twilio Phone Numbers to Orange network subscribers in Cameroon is operating normally.

    Latest: The incident has been resolved and SMS delivery from Twilio Phone Numbers to Orange network subscribers in Cameroon is operating normally.

  5. User Authentication Identity Gateway API High Latency for T-Mobile in United States
    Resolved 4h 7m
    Started Apr 28, 2026, 03:37 PM UTC · Resolved Apr 28, 2026, 07:44 PM UTC
    Verify Silent Network AuthLookup SIM Swap
    5 updates · show timeline
    • investigating · Apr 28, 2026, 03:37 PM UTC

      Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

    • identified · Apr 28, 2026, 03:51 PM UTC

      Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    • identified · Apr 28, 2026, 04:52 PM UTC

      Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

    • monitoring · Apr 28, 2026, 05:42 PM UTC

      We have observed a recovery in User Authentication Identity Gateway API high latency for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

    • resolved · Apr 28, 2026, 07:44 PM UTC

      The incident has been resolved and User Authentication Identity Gateway API high latency for T-Mobile in the United States is operating normally.

    Latest: The incident has been resolved and User Authentication Identity Gateway API high latency for T-Mobile in the United States is operating normally.

See the full Twilio outage history

3 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 30 days · 8 incidents
  • New Accounts Are Being Incorrectly Identified as Legacy Whatsapp Account Ongoing
    Started Apr 29, 2026, 05:40 PM UTC · ● 44m
  • Voice Call Failures from Network Subscribers to Twilio Sweden Phone Numbers Ongoing
    Started Apr 29, 2026, 10:23 AM UTC · ● 8h 1m
  • SMS Delivery Delays from Twilio to Telefonica Costa Rica Ongoing
    Started Apr 29, 2026, 04:52 AM UTC · ● 13h 32m
  • SMS Delivery Delays from Twilio Phone Numbers to Orange Cameroon Resolved
    Started Apr 28, 2026, 08:53 PM UTC · Resolved Apr 29, 2026, 09:08 AM UTC · 12h 14m
  • User Authentication Identity Gateway API High Latency for T-Mobile in United States Resolved
    Started Apr 28, 2026, 03:37 PM UTC · Resolved Apr 28, 2026, 07:44 PM UTC · 4h 7m
  • SMS Delivery Delays and Failures from Twilio to MTS Russia Resolved
    Started Apr 28, 2026, 03:34 PM UTC · Resolved Apr 28, 2026, 05:44 PM UTC · 2h 10m
  • SMS Delivery Receipt Delays from Twilio to Globe Philippines Resolved
    Started Apr 28, 2026, 01:07 AM UTC · Resolved Apr 28, 2026, 03:39 AM UTC · 2h 32m
  • Lookup Identity Match Lookup V2 API package Increased Error Rate Resolved
    Started Apr 27, 2026, 11:17 PM UTC · Resolved Apr 28, 2026, 12:53 AM UTC · 1h 36m

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See Twilio uptime history

Frequently asked questions

What is Twilio's uptime?
Over the last 90 days, Twilio reported 99.65% uptime on its official status page. That figure is calculated from the public incident timeline at http://status.twilio.com — each minute of degraded, partial-outage, or major-outage status counts against the total. Sign up to Pingoru free to see Twilio's uptime history rolling forward in real time.
Has Twilio had outages in 2026?
Yes — Twilio has had 9 incidents reported on its official status page so far in 2026. The full timeline (start times, durations, components affected) is shown above on this page. Pingoru re-checks the status page every 5 minutes so the count stays current.
When was the last Twilio outage?
The most recent Twilio incident was "United Kingdom SMS Carrier Maintenance - O2", which started on April 28, 2026 and was resolved on April 28, 2026. Pingoru captured this directly from http://status.twilio.com. See the full incident card above for affected components and the update timeline.
How often does Twilio have outages?
Based on the last 90 days, Twilio averages 3.0 reported incidents per month on its official status page. Pingoru tracks each one with start time, duration, severity, and affected components — so you can see the pattern at a glance instead of digging through the vendor's archive.
Where is Twilio's status page?
Twilio's official status page is http://status.twilio.com. Pingoru polls it every 5 minutes and renders the same data here, alongside every other cloud or SaaS provider you depend on — so you can spot multi-vendor incidents (e.g. AWS + Stripe + Cloudflare degrading at the same minute) without flipping between tabs.
Is Twilio down right now?
Twilio has degraded performance. Pingoru checks the official status page every 5 minutes and flips this headline the moment Twilio reports a change. Current status is based on 150 tracked services.
How does Pingoru know if Twilio is down?
We read http://status.twilio.com directly, using Twilio's own status page. If the vendor reports an incident, you see it within one check cycle — not after someone manually marks the page as down.
Where can I get notified when Twilio has an outage?
Create a free Pingoru account and add Twilio as a monitor. You can filter to specific services, pick severity thresholds, and route alerts via email, Slack, Discord, or a webhook.
Twilio's status page says the service is up, but I'm having issues — what's wrong?
Three common reasons: • A real Twilio incident that hasn't been acknowledged on their public status page yet — vendor status pages are updated manually and typically lag the first customer reports by 10–30 minutes. • A regional or account-scoped issue affecting a subset of customers — these rarely trigger a global status-page change. • A local problem: ISP / DNS / your own software. Try reproducing from a mobile data connection and from a different network to isolate. If you suspect a real Twilio issue that isn't reflected yet, contact their support to escalate. Subscribing here means you get the alert the moment they do post an update.
Where does Pingoru get the official Twilio status?
We use Twilio's own status page at http://status.twilio.com. Nothing is read in a way the vendor hasn't explicitly made public — we use the same data their own dashboard uses. So our data is as accurate as what you'd see loading the status page yourself, but rolled into one dashboard alongside every other service you depend on.
What does "Degraded" mean?
Twilio is reporting degraded performance — services are up but slower than usual, or a subset of requests is failing.

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