Twilio incident

Voice Call Failures From Network Subscribers to a Subset of Twilio Brazil Phone Numbers

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 29, 2026 affecting Voice, Latin America, lasting 1d 7h. The incident has been resolved; the full update timeline is below.

Started
May 29, 2026, 03:31 PM UTC
Resolved
May 30, 2026, 10:58 PM UTC
Duration
1d 7h
Detected by Pingoru
May 29, 2026, 03:31 PM UTC

Affected components

Voice, Latin America

Update timeline

  1. investigating May 29, 2026, 03:31 PM UTC

    Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating May 29, 2026, 04:32 PM UTC

    Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating May 29, 2026, 06:32 PM UTC

    Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. investigating May 29, 2026, 10:33 PM UTC

    Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

  5. investigating May 30, 2026, 06:34 AM UTC

    Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

  6. monitoring May 30, 2026, 03:40 PM UTC

    We have observed a recovery in voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. monitoring May 30, 2026, 05:41 PM UTC

    We have observed a recovery in voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  8. monitoring May 30, 2026, 09:41 PM UTC

    We have observed a recovery in voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  9. resolved May 30, 2026, 10:58 PM UTC

    The incident has been resolved and voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers are operating normally.