Twilio incident

Voice Call Failures from Network Subscribers to a Subset of Twilio Brazil Phone Numbers

Minor Ongoing View vendor source →

Twilio is currently experiencing a minor incident affecting Voice, Latin America, which began 1d ago. The vendor's full update timeline is below.

Started
May 29, 2026, 03:31 PM UTC
Resolved
Ongoing
Duration
● 1d 7h
Detected by Pingoru
May 29, 2026, 03:31 PM UTC

Affected components

Voice, Latin America

Update timeline

  1. investigating May 29, 2026, 03:31 PM UTC

    Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating May 29, 2026, 04:32 PM UTC

    Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating May 29, 2026, 06:32 PM UTC

    Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. investigating May 29, 2026, 10:33 PM UTC

    Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

  5. investigating May 30, 2026, 06:34 AM UTC

    Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

  6. monitoring May 30, 2026, 03:40 PM UTC

    We have observed a recovery in voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. monitoring May 30, 2026, 05:41 PM UTC

    We have observed a recovery in voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  8. monitoring May 30, 2026, 09:41 PM UTC

    We have observed a recovery in voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.