Twilio incident

Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Ecuador

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 27, 2026 affecting Voice, Latin America, lasting 9h 57m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2026, 11:15 PM UTC
Resolved
May 28, 2026, 09:12 AM UTC
Duration
9h 57m
Detected by Pingoru
May 27, 2026, 11:15 PM UTC

Affected components

Voice, Latin America

Update timeline

  1. identified May 27, 2026, 11:15 PM UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Ecuador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified May 28, 2026, 12:16 AM UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Ecuador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identified May 28, 2026, 02:16 AM UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Ecuador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. identified May 28, 2026, 06:17 AM UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Ecuador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  5. monitoring May 28, 2026, 07:06 AM UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Ecuador and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. resolved May 28, 2026, 09:12 AM UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Ecuador and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.