Twilio incident

Retroactive Incident - Elevated Latency on Mailsend API

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Resolved on May 29, 2026, affecting API v3 and SMTP and 1 more.

resolved May 29, 2026, 04:21 PM UTC

Customers have experienced elevated latency occurred in US East region from 6:30 AM to 8:58 AM Pacific time. Our engineers have investigated and resolved the issue. All impacted services are operating normally.

Started
May 29, 2026, 02:30 PM UTC
Resolved
May 29, 2026, 02:30 PM UTC
Duration
–
Detected by Pingoru
May 29, 2026, 02:30 PM UTC

Affected components

API v3SMTPEvent WebhooksAPI v2Parse APISendGrid Marketing CampaignsSendGrid APISendGrid WebsiteSendGrid StatisticsSendGrid Email Activity

Update timeline

  1. resolved May 29, 2026, 04:21 PM UTC

    Customers have experienced elevated latency occurred in US East region from 6:30 AM to 8:58 AM Pacific time. Our engineers have investigated and resolved the issue. All impacted services are operating normally.

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