Twilio incident
SMS Delivery Delays and Failures From United States to a Subset of Twilio Phone Numbers
Twilio experienced a minor incident on May 29, 2026 affecting SMS Long Code, North America and SMS Short Code, North America and 1 more component, lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 29, 2026, 06:18 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to a subset of Twilio United States Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 29, 2026, 07:09 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from network subscribers in the United States to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 29, 2026, 07:10 AM UTC
We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio United States Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 29, 2026, 07:13 AM UTC
The incident has been resolved and SMS delivery from the United States to a subset of Twilio Phone Numbers is operating normally.