Twilio incident
National Phone Numbers Outside of the US Blocked in 1Console
Twilio experienced a minor incident on May 29, 2026 affecting PHONE NUMBERS, lasting 7d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 29, 2026, 03:05 PM UTC
Our monitoring systems have detected a potential issue with purchasing non-US national phone numbers. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating May 29, 2026, 03:27 PM UTC
Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- identified May 29, 2026, 04:26 PM UTC
Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
- identified May 30, 2026, 04:26 PM UTC
Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
- identified May 31, 2026, 04:26 PM UTC
Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
- identified Jun 01, 2026, 04:29 PM UTC
Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
- identified Jun 02, 2026, 04:39 PM UTC
Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
- identified Jun 03, 2026, 04:39 PM UTC
Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
- identified Jun 04, 2026, 04:39 PM UTC
Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
- monitoring Jun 04, 2026, 07:15 PM UTC
Attempting to purchase national phone numbers outside of the US through 1Console are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Jun 05, 2026, 03:50 PM UTC
Attempting to purchase national phone numbers outside of the US through 1Console are now operating normally.