Twilio incident
Flex Ai Copilot Errors While Creating Channel Notes
Twilio is currently experiencing a minor incident affecting Flex Agent Desktop, which began 7h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified Jun 01, 2026, 05:35 PM UTC
Our engineers have identified the issue with Flex Ai Copilot Errors While Creating Channel Notes and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 01, 2026, 05:52 PM UTC
Our engineers have identified the issue with Flex Ai Copilot Errors While Creating Channel Notes and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 01, 2026, 06:33 PM UTC
Our engineers have identified the issue with Flex Ai Copilot Errors While Creating Channel Notes and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 01, 2026, 08:33 PM UTC
Our engineers have identified the issue with Flex Ai Copilot Errors While Creating Channel Notes and are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jun 01, 2026, 11:39 PM UTC
Flex Ai Copilot Errors While Creating Channel Notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.