Twilio incident
Flex Ai Copilot Errors While Creating Channel Notes
Twilio experienced a minor incident on June 1, 2026 affecting Flex Agent Desktop, lasting 6d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 01, 2026, 05:35 PM UTC
Our engineers have identified the issue with Flex Ai Copilot Errors While Creating Channel Notes and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 01, 2026, 05:52 PM UTC
Our engineers have identified the issue with Flex Ai Copilot Errors While Creating Channel Notes and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 01, 2026, 06:33 PM UTC
Our engineers have identified the issue with Flex Ai Copilot Errors While Creating Channel Notes and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 01, 2026, 08:33 PM UTC
Our engineers have identified the issue with Flex Ai Copilot Errors While Creating Channel Notes and are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jun 01, 2026, 11:39 PM UTC
Flex Ai Copilot Errors While Creating Channel Notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 02, 2026, 01:45 AM UTC
Flex Ai Copilot Errors While Creating Channel Notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jun 02, 2026, 05:39 AM UTC
Flex Ai Copilot Errors While Creating Channel Notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jun 02, 2026, 07:29 PM UTC
Flex Ai Copilot Errors While Creating Channel Notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 16 hours or as soon as more information becomes available.
- monitoring Jun 03, 2026, 11:29 AM UTC
Flex Ai Copilot Errors While Creating Channel Notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.
- monitoring Jun 04, 2026, 11:29 AM UTC
Flex Ai Copilot errors while creating channel notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.
- monitoring Jun 05, 2026, 11:31 AM UTC
Flex Ai Copilot errors while creating channel notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.
- monitoring Jun 06, 2026, 11:29 AM UTC
Flex Ai Copilot errors while creating channel notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.
- monitoring Jun 07, 2026, 11:30 AM UTC
Flex Ai Copilot errors while creating channel notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.
- monitoring Jun 08, 2026, 11:28 AM UTC
Flex Ai Copilot errors while creating channel notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.
- resolved Jun 08, 2026, 03:59 PM UTC
Flex Ai Copilot errors while creating channel notes has been resolved and is operating normally at this time.