Twilio incident

User Authentication Identity SNA Missing Redirects for XL Axiata in Indonesia

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 31, 2026 affecting Verify Silent Network Auth, lasting 1d 15h. The incident has been resolved; the full update timeline is below.

Started
May 31, 2026, 10:08 AM UTC
Resolved
Jun 02, 2026, 01:29 AM UTC
Duration
1d 15h
Detected by Pingoru
May 31, 2026, 10:08 AM UTC

Affected components

Verify Silent Network Auth

Update timeline

  1. investigating May 31, 2026, 10:08 AM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating May 31, 2026, 11:11 AM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating May 31, 2026, 01:12 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. identified May 31, 2026, 01:21 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  5. identified May 31, 2026, 02:22 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  6. identified May 31, 2026, 04:22 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  7. identified May 31, 2026, 08:23 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  8. identified Jun 01, 2026, 04:25 AM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  9. identified Jun 01, 2026, 08:26 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  10. monitoring Jun 01, 2026, 11:25 PM UTC

    We have observed a recovery in User Authentication Identity SNA missing redirects for XL Axiata in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  11. resolved Jun 02, 2026, 01:29 AM UTC

    The incident has been resolved and User Authentication Identity SNA missing redirects for XL Axiata in Indonesia is operating normally.