Twilio incident

User Authentication Identity SNA Missing Redirects for XL Axiata in Indonesia

Minor Ongoing View vendor source →

Twilio is currently experiencing a minor incident affecting Verify Silent Network Auth, which began 4h ago. The vendor's full update timeline is below.

Started
May 31, 2026, 10:08 AM UTC
Resolved
Ongoing
Duration
● 3h 48m
Detected by Pingoru
May 31, 2026, 10:08 AM UTC

Affected components

Verify Silent Network Auth

Update timeline

  1. investigating May 31, 2026, 10:08 AM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating May 31, 2026, 11:11 AM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating May 31, 2026, 01:12 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. identified May 31, 2026, 01:21 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.