Twilio incident

SMS Delivery Failures Between Twilio and Multiple Networks in France

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 28, 2026 affecting SMS, Europe, lasting 7h 13m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2026, 10:54 PM UTC
Resolved
May 29, 2026, 06:08 AM UTC
Duration
7h 13m
Detected by Pingoru
May 28, 2026, 10:54 PM UTC

Affected components

SMS, Europe

Update timeline

  1. investigating May 28, 2026, 10:54 PM UTC

    Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Short Codes and multiple networks in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating May 28, 2026, 11:56 PM UTC

    Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Numbers and network subscribers on multiple networks in France. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. monitoring May 29, 2026, 12:47 AM UTC

    We have observed a recovery in SMS delivery between Twilio and multiple networks in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring May 29, 2026, 02:48 AM UTC

    We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in France and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  5. resolved May 29, 2026, 06:08 AM UTC

    The incident has been resolved and SMS delivery between Twilio and network subscribers on affected networks in France is operating normally.