Twilio incident

Twilio Accounts May Not Be Able to Add a Participant to a Conference Using the Create Participant API, or Modify the State of a Conference Participant (Hold, Unhold, Mute, Unmute) via the Participants API

Minor Ongoing View vendor source →

Twilio is currently experiencing a minor incident affecting Conference US1 and Conference AU1 and 1 more component, which began 1h ago. The vendor's full update timeline is below.

Started
May 27, 2026, 09:22 PM UTC
Resolved
Ongoing
Duration
● 1h 26m
Detected by Pingoru
May 27, 2026, 09:22 PM UTC

Affected components

Conference US1Conference AU1Conference IE1Flex Programmable Voice

Update timeline

  1. investigating May 27, 2026, 09:22 PM UTC

    We are investigating an issue with Twilio Accounts that may not be able to add a participant to a Conference using the Create Participant API, or modify the state of a Conference Participant (Hold, Unhold, Mute, Unmute) via the Participants API. We will provide another update in 1 hour or as soon as more information becomes available.

  2. monitoring May 27, 2026, 10:06 PM UTC

    We also determined that this issue is also impacting Flex. Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.