Twilio incident
Twilio Accounts May Not Be Able to Add a Participant to a Conference Using the Create Participant API, or Modify the State of a Conference Participant (Hold, Unhold, Mute, Unmute) via the Participants API
Resolved after 2 hours 13 minutes, affecting Conference US1 and Conference AU1 and 1 more, on May 27, 2026.
Our engineers have monitored the fix and confirmed the issue with Flex and Twilio Conferences has been resolved. All services are now operating normally at this time.
Affected components
Update timeline
- investigating May 27, 2026, 09:22 PM UTC
We are investigating an issue with Twilio Accounts that may not be able to add a participant to a Conference using the Create Participant API, or modify the state of a Conference Participant (Hold, Unhold, Mute, Unmute) via the Participants API. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 27, 2026, 10:06 PM UTC
We also determined that this issue is also impacting Flex. Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 27, 2026, 11:35 PM UTC
Our engineers have monitored the fix and confirmed the issue with Flex and Twilio Conferences has been resolved. All services are now operating normally at this time.
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