Twilio Outage History
Twilio degraded · 8 active incidents · 1 long-running issue View live status →Pingoru has recorded 1,183 incidents for Twilio: 1,178 in the last 12 months and 560 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 105 | 531 of 720 (74%) |
| May 2026 | 164 | 744 of 744 (100%) |
| June 2026 | 150 | 619 of 720 (86%) |
| July 2026 | 198 | 718 of 744 (96%) |
| August 2026 | 195 | 716 of 744 (96%) |
| September 2026 | 179 | 720 of 720 (100%) |
| October 2026 | 153 | 569 of 601 (95%) |
Incidents, newest first
Minor June 7, 2026 SMS Delivery Failures From Germany to Twilio Phone Numbers 3h 4m SMS, Europe
Started Jun 07, 2026, 02:38 PM UTC· resolved Jun 07, 2026, 05:42 PM UTC
- investigating Jun 07, 2026, 02:38 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from network subscribers in Germany to Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 07, 2026, 03:41 PM UTC
We have observed a recovery in SMS delivery from Germany to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 07, 2026, 05:42 PM UTC
The incident has been resolved and SMS delivery from Germany to Twilio Phone Numbers is operating normally.
Minor June 6, 2026 SMS Delivery Failures from Twilio to Multiple Networks in Multiple Countries 11h 40m SMS Long Code, North America, SMS Long Code, North America, SMS Short Code, North America, SMS Toll-Free, North America and 5 more
Started Jun 06, 2026, 10:33 PM UTC· resolved Jun 07, 2026, 10:14 AM UTC
- investigating Jun 06, 2026, 10:33 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 06, 2026, 11:06 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 07, 2026, 12:06 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 07, 2026, 02:07 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jun 07, 2026, 04:11 AM UTC
We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 07, 2026, 06:12 AM UTC
We have observed a recovery in SMS delivery from Twilio to multiple networks in multiple countries and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jun 07, 2026, 10:12 AM UTC
We have observed a recovery in SMS delivery from Twilio to multiple countries and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved Jun 07, 2026, 10:14 AM UTC
The incident has been resolved and SMS delivery from Twilio to affected networks in multiple countries is operating normally.
Minor June 6, 2026 High Latency observed for Video Room Sessions 2h 36m Group Rooms, Peer-to-Peer Rooms, Recordings, Compositions and 1 more
Started Jun 06, 2026, 02:01 AM UTC· resolved Jun 06, 2026, 04:37 AM UTC
- investigating Jun 06, 2026, 02:01 AM UTC
We are currently investigating issues with video room sessions. Customers could experience high latency when connecting to video room. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 06, 2026, 02:36 AM UTC
We are observing recovery on the latency issue with video room sessions. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 06, 2026, 04:37 AM UTC
We are no longer experiencing high latency with video room sessions. This incident has been resolved.
Minor June 5, 2026 SMS Delivery Failures from New Zealand to Twilio Phone Numbers 2h 52m SMS, APAC
Started Jun 05, 2026, 08:48 PM UTC· resolved Jun 05, 2026, 11:41 PM UTC
- investigating Jun 05, 2026, 08:48 PM UTC
Twilio customers may be experiencing SMS delivery failures from New Zealand to Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 05, 2026, 08:58 PM UTC
Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio New Zealand Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 05, 2026, 09:58 PM UTC
Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio New Zealand Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 05, 2026, 11:41 PM UTC
The incident has been resolved and SMS delivery from New Zealand to Twilio Phone Numbers is operating normally.
Notice June 5, 2026 Media Message Delivery Affected Across Messaging Channels – WhatsApp Messaging
Started Jun 05, 2026, 07:24 PM UTC· resolved Jun 05, 2026, 07:24 PM UTC
- resolved Jun 05, 2026, 07:24 PM UTC
Twilio media message delivery was degraded for 44 minutes between 11:02 and 11:46 Pacific Time on 06/05/2026 During this period of time customers may have experienced failed media message delivery due to 11205 errors. The issue has now been resolved.
Minor June 5, 2026 Empty Catalog Index within Segment Documents 1h 58m Documentation
Started Jun 05, 2026, 04:32 PM UTC· resolved Jun 05, 2026, 06:31 PM UTC
- investigating Jun 05, 2026, 04:32 PM UTC
We are observing an issue where customers are unable to see Catalog entries on index page within Segment documents. We are currently working with our Engineering Team to resolve the issue as soon as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Jun 05, 2026, 05:30 PM UTC
We are continuing to see an issue where customers are unable to see Catalog entries on index page within Segment documents. We expect to provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 05, 2026, 06:01 PM UTC
We are observing successful recovery where customers are unable to see Catalog entries on index page within Segment documents. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
- resolved Jun 05, 2026, 06:31 PM UTC
We are no longer experiencing issues where customers are unable to see Catalog entries on index page within Segment documents. This incident has been resolved.
Minor June 5, 2026 User Authentication Identity Gateway API Failure Increase in United Kingdom 17h 38m Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Started Jun 05, 2026, 12:26 PM UTC· resolved Jun 06, 2026, 06:04 AM UTC
- investigating Jun 05, 2026, 12:26 PM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jun 05, 2026, 01:28 PM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Jun 05, 2026, 03:29 PM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jun 05, 2026, 05:17 PM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 05, 2026, 06:18 PM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 05, 2026, 08:19 PM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jun 05, 2026, 10:05 PM UTC
We have observed a recovery in User Authentication Identity Gateway API failure increase in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 06, 2026, 12:05 AM UTC
We have observed a recovery in User Authentication Identity Gateway API failure increase in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jun 06, 2026, 04:05 AM UTC
We have observed a recovery in User Authentication Identity Gateway API failure increase in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved Jun 06, 2026, 06:04 AM UTC
The incident has been resolved and User Authentication Identity Gateway API failure increase in the United Kingdom is operating normally.
Minor June 5, 2026 SMS Delivery Delays from a Subset of Twilio Short Codes to Verizon United States 13h 41m SMS Short Code, North America
Started Jun 05, 2026, 02:34 AM UTC· resolved Jun 05, 2026, 04:16 PM UTC
- investigating Jun 05, 2026, 02:34 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 05, 2026, 02:38 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 05, 2026, 03:39 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 05, 2026, 05:39 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jun 05, 2026, 09:51 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Verizon Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jun 05, 2026, 02:09 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 05, 2026, 04:16 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States is operating normally.
Minor June 4, 2026 SMS Delivery Delays from Twilio Phone Numbers to MTS Kazakhstan 3h 2m SMS, APAC
Started Jun 04, 2026, 10:27 PM UTC· resolved Jun 05, 2026, 01:29 AM UTC
- investigating Jun 04, 2026, 10:27 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTS network subscribers in Kazakhstan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 04, 2026, 10:39 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTS network subscribers in Kazakhstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 04, 2026, 10:44 PM UTC
We have observed a recovery in SMS delivery from Twilio to MTS network subscribers in Kazakhstan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 05, 2026, 12:45 AM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to MTS network subscribers in Kazakhstan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jun 05, 2026, 01:29 AM UTC
The incident has been resolved and SMS delivery from Twilio Phone Numbers to MTS network subscribers in Kazakhstan is operating normally.
Minor June 4, 2026 SMS Delivery Delays and Failures between a Subset of Twilio Short Codes and Multiple Networks in Ireland 25m SMS, Europe
Started Jun 04, 2026, 08:19 PM UTC· resolved Jun 04, 2026, 08:45 PM UTC
- investigating Jun 04, 2026, 08:19 PM UTC
Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Short Codes and network subscribers on multiple networks in Ireland. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Jun 04, 2026, 08:45 PM UTC
We have completed our investigation and determined that this event did result in a subset of customer's impact. We have contacted impacted customers to provide additional information about the incident.
Minor June 4, 2026 SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems United States 8d 6h SMS Long Code, North America, SMS Short Code, North America
Started Jun 04, 2026, 04:51 PM UTC· resolved Jun 12, 2026, 11:06 PM UTC
- investigating Jun 04, 2026, 04:51 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jun 04, 2026, 05:51 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 04, 2026, 06:17 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 04, 2026, 07:17 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 04, 2026, 09:18 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jun 05, 2026, 01:19 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Jun 05, 2026, 09:20 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- identified Jun 06, 2026, 01:21 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jun 07, 2026, 01:22 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jun 08, 2026, 01:31 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jun 09, 2026, 01:37 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless network subscribers. Our team has identified the cause, and is working to resolve the issue. Additionally, we have observed a recovery in SMS delivery from Twilio to Panhandle Telecommunications Systems network subscribers. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jun 10, 2026, 01:38 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jun 11, 2026, 01:39 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring Jun 11, 2026, 06:47 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 11, 2026, 08:48 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jun 12, 2026, 12:48 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jun 12, 2026, 08:53 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
- resolved Jun 12, 2026, 11:06 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States is operating normally.
Minor June 4, 2026 SMS Delivery Failures from Twilio Phone Numbers to TeleTalk Bangladesh 1d 7h SMS, APAC
Started Jun 04, 2026, 10:31 AM UTC· resolved Jun 05, 2026, 06:14 PM UTC
- investigating Jun 04, 2026, 10:31 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to TeleTalk network subscribers in Bangladesh. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jun 04, 2026, 11:36 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to TeleTalk network subscribers in Bangladesh. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Jun 04, 2026, 01:37 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to TeleTalk network subscribers in Bangladesh. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jun 04, 2026, 04:28 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to TeleTalk network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 04, 2026, 05:28 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to TeleTalk network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 04, 2026, 07:29 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to TeleTalk network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jun 04, 2026, 11:30 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to TeleTalk network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Jun 05, 2026, 07:30 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to TeleTalk network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- monitoring Jun 05, 2026, 04:13 PM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to TeleTalk network subscribers in Bangladesh and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 05, 2026, 06:14 PM UTC
The incident has been resolved and SMS delivery from Twilio Phone Numbers to TeleTalk network subscribers in Bangladesh is operating normally.
Minor June 4, 2026 Pricing Callback Delays 8h 37m Billing
Started Jun 04, 2026, 12:47 AM UTC· resolved Jun 04, 2026, 09:24 AM UTC
- investigating Jun 04, 2026, 12:47 AM UTC
Our monitoring systems have detected a potential issue with Billable Items Service Errors. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating Jun 04, 2026, 02:14 AM UTC
We are currently investigating a service interruption affecting some pricing callbacks being delayed. We will provide another update within 1 hour or as soon as additional information becomes available.
- investigating Jun 04, 2026, 03:14 AM UTC
We are currently investigating a service interruption affecting some pricing callbacks being delayed. We will provide another update within 2 hours or as soon as additional information becomes available.
- investigating Jun 04, 2026, 05:09 AM UTC
We are currently investigating a service interruption affecting messaging pricing callbacks, usage notifications for Billing events and balance updates being delayed. We will provide another update within 4 hours or as soon as additional information becomes available
- investigating Jun 04, 2026, 06:09 AM UTC
We are currently investigating a service interruption affecting messaging pricing callbacks, usage notifications for Billing events and balance updates being delayed. We will provide another update within 1 hour or as soon as additional information becomes available.
- investigating Jun 04, 2026, 07:08 AM UTC
We are currently investigating a service interruption affecting messaging pricing callbacks, usage notifications for Billing events and balance updates being delayed. We will provide another update within 1 hour or as soon as additional information becomes available.
- investigating Jun 04, 2026, 08:08 AM UTC
We are currently investigating a service interruption affecting messaging pricing callbacks, usage notifications for Billing events and balance updates being delayed. We will provide another update within 1 hour or as soon as additional information becomes available.
- monitoring Jun 04, 2026, 08:54 AM UTC
The issue affecting affecting messaging pricing callbacks, usage notifications for Billing events and balance updates are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Jun 04, 2026, 09:24 AM UTC
The issue affecting messaging pricing callbacks, usage notifications for Billing events and balance updates has been resolved and service is operating normally at this time.
Minor June 4, 2026 Whatsapp Sender Onboarding Unavailable 2h 25m WhatsApp Messaging
Started Jun 04, 2026, 12:23 AM UTC· resolved Jun 04, 2026, 02:49 AM UTC
- investigating Jun 04, 2026, 12:23 AM UTC
We are aware of an issue affecting WhatsApp sender onboarding. Customers are unable to complete the onboarding process for new WhatsApp senders. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jun 04, 2026, 01:27 AM UTC
We are aware of an issue affecting WhatsApp sender onboarding. Customers are unable to complete the onboarding process for new WhatsApp senders. Our team is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 04, 2026, 01:52 AM UTC
Our engineers have identified the issue affecting WhatsApp sender onboarding and are actively working on a resolution. We will provide another update within the next hour or sooner if additional information becomes available.
- monitoring Jun 04, 2026, 02:17 AM UTC
WhatsApp sender onboarding is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Jun 04, 2026, 02:49 AM UTC
Issue with WhatsApp sender onboarding has been resolved and service is operating normally at this time.
Minor June 3, 2026 SMS Delivery Delays from Twilio Phone Numbers to Beeline Kazakhstan 2h 14m SMS, APAC
Started Jun 03, 2026, 08:57 PM UTC· resolved Jun 03, 2026, 11:12 PM UTC
- investigating Jun 03, 2026, 08:57 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Beeline network subscribers in Kazakhstan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 03, 2026, 09:17 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Beeline network subscribers in Kazakhstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 03, 2026, 09:41 PM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Beeline network subscribers in Kazakhstan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 03, 2026, 11:12 PM UTC
The incident has been resolved and SMS delivery from Twilio Phone Numbers to Beeline network subscribers in Kazakhstan is operating normally.
Minor June 3, 2026 SMS Delivery Delays from Mexico to a Subset of Twilio Short Codes 2h 20m SMS, Latin America
Started Jun 03, 2026, 08:44 PM UTC· resolved Jun 03, 2026, 11:05 PM UTC
- investigating Jun 03, 2026, 08:44 PM UTC
Twilio customers may be experiencing SMS delivery delays from Mexico to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 03, 2026, 09:19 PM UTC
Twilio customers may be experiencing SMS delivery delays from Mexico to a subset of Twilio Short Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 03, 2026, 09:27 PM UTC
We have observed a recovery in SMS delivery from Mexico to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 03, 2026, 11:05 PM UTC
The incident has been resolved and SMS delivery from Mexico to a subset of Twilio Short Codes is operating normally.
Minor June 3, 2026 SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile and Verizon United States 23m SMS Short Code, North America
Started Jun 03, 2026, 08:41 PM UTC· resolved Jun 03, 2026, 09:04 PM UTC
- investigating Jun 03, 2026, 08:41 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile and Verizon network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Jun 03, 2026, 09:04 PM UTC
We have fully investigated the SMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile and Verizon network subscribers in the United States, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Minor June 3, 2026 Subset of Inbound Calls from AT&T are Failing Shaken/Stir Verification 4h 56m Voice, North America
Started Jun 03, 2026, 06:40 PM UTC· resolved Jun 03, 2026, 11:36 PM UTC
- investigating Jun 03, 2026, 06:40 PM UTC
Our monitoring systems have detected a potential issue with Shaken/Stir validation for a subset of inbound calls. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating Jun 03, 2026, 07:42 PM UTC
Twilio customers may be experiencing Shaken/Stir verification failures for inbound calls originating from the AT&T network the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jun 03, 2026, 08:42 PM UTC
Twilio customers may be experiencing Shaken/Stir verification failures for inbound calls originating from the AT&T network the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 03, 2026, 11:03 PM UTC
We have started seeing recovery for Shaken/Stir verification failures for inbound calls originating from the AT&T network the United States. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
- resolved Jun 03, 2026, 11:36 PM UTC
The issues for Shaken/Stir verification failures for inbound calls originating from the AT&T network the United States has been resolved and it is operating normally at this time.
Minor June 3, 2026 SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico and Multiple Networks in the United States 2h 37m SMS Short Code, North America, SMS, Latin America
Started Jun 03, 2026, 03:18 PM UTC· resolved Jun 03, 2026, 05:55 PM UTC
- investigating Jun 03, 2026, 03:18 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 03, 2026, 03:42 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 03, 2026, 03:53 PM UTC
We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 03, 2026, 05:55 PM UTC
The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and network subscribers on affected networks in the United States are operating normally.
Minor June 3, 2026 SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to T-Mobile Netherlands 1d 20h SMS, Europe
Started Jun 03, 2026, 02:01 PM UTC· resolved Jun 05, 2026, 10:23 AM UTC
- investigating Jun 03, 2026, 02:01 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to T-Mobile network subscribers in Netherlands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 03, 2026, 03:03 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to T-Mobile network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 03, 2026, 04:03 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to T-Mobile network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 03, 2026, 06:04 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to T-Mobile network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jun 03, 2026, 10:04 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to T-Mobile network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Jun 04, 2026, 06:05 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to T-Mobile network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- monitoring Jun 04, 2026, 12:08 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to T-Mobile network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 04, 2026, 02:10 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to T-Mobile network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jun 04, 2026, 06:19 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to T-Mobile network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jun 05, 2026, 02:19 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to T-Mobile network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
- resolved Jun 05, 2026, 10:23 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to T-Mobile network subscribers in the Netherlands is operating normally.
Minor June 3, 2026 SMS Delivery Delays from a Subset of Twilio Short Codes to Telcel Mexico 12h 23m SMS, Latin America
Started Jun 03, 2026, 06:56 AM UTC· resolved Jun 03, 2026, 07:19 PM UTC
- investigating Jun 03, 2026, 06:56 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jun 03, 2026, 07:56 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Jun 03, 2026, 09:56 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating Jun 03, 2026, 01:57 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jun 03, 2026, 05:17 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Telcel network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 03, 2026, 07:19 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Telcel network subscribers in Mexico is operating normally.
Minor June 2, 2026 SMS Delivery Delays and Failures from Twilio Phone Numbers to Jazz Pakistan 2h 43m SMS, APAC
Started Jun 02, 2026, 10:48 PM UTC· resolved Jun 03, 2026, 01:32 AM UTC
- investigating Jun 02, 2026, 10:48 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Jazz network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 02, 2026, 11:30 PM UTC
We have observed a recovery in SMS delivery from Twilio to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 03, 2026, 01:32 AM UTC
The incident has been resolved and SMS delivery from Twilio Phone Numbers to Jazz network subscribers in Pakistan is operating normally.
Minor June 2, 2026 SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs to Vodacom Tanzania 8d 1h SMS, Middle East & Africa
Started Jun 02, 2026, 07:28 PM UTC· resolved Jun 10, 2026, 08:46 PM UTC
- investigating Jun 02, 2026, 07:28 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jun 02, 2026, 08:29 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Jun 02, 2026, 10:29 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating Jun 03, 2026, 02:32 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
- investigating Jun 03, 2026, 10:32 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
- identified Jun 03, 2026, 10:37 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Vodacom network subscribers in Tanzania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 03, 2026, 11:39 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Vodacom network subscribers in Tanzania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 03, 2026, 01:39 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Vodacom network subscribers in Tanzania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jun 03, 2026, 05:40 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Vodacom network subscribers in Tanzania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Jun 04, 2026, 01:43 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Vodacom network subscribers in Tanzania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- identified Jun 04, 2026, 05:43 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Vodacom network subscribers in Tanzania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jun 05, 2026, 05:44 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Vodacom network subscribers in Tanzania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jun 06, 2026, 05:44 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Vodacom network subscribers in Tanzania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jun 07, 2026, 05:45 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Vodacom network subscribers in Tanzania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring Jun 08, 2026, 02:30 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Vodacom network subscribers in Tanzania and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 08, 2026, 04:36 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Vodacom network subscribers in Tanzania and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jun 08, 2026, 08:36 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Vodacom network subscribers in Tanzania and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jun 09, 2026, 04:43 AM UTC
We have observed a recovery in SMS delivery from Twilio to Vodacom network subscribers in Tanzania and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
- monitoring Jun 09, 2026, 08:43 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Vodacom network subscribers in Tanzania and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
- resolved Jun 10, 2026, 08:46 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Vodacom network subscribers in Tanzania is operating normally.
Minor June 2, 2026 MMS Delivery Delays From a Subset of Twilio Short Codes to Verizon and T-Mobile United States 3h 9m MMS Short Code, North America
Started Jun 02, 2026, 07:23 PM UTC· resolved Jun 02, 2026, 10:33 PM UTC
- investigating Jun 02, 2026, 07:23 PM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 02, 2026, 07:28 PM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 02, 2026, 07:42 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 02, 2026, 07:44 PM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to Verizon and T-mobile networks subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 02, 2026, 08:31 PM UTC
We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 02, 2026, 10:33 PM UTC
The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States is operating normally.
Minor June 2, 2026 Unified Profiles Configuration Degraded 1h 30m
Started Jun 02, 2026, 06:01 PM UTC· resolved Jun 02, 2026, 07:32 PM UTC
- investigating Jun 02, 2026, 06:01 PM UTC
Our monitoring systems have detected a potential issue with unified profiles. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating Jun 02, 2026, 06:30 PM UTC
We've identified an issue with Unified Profiles that prevents the creation and configuration of Unified Profiles Connections. Our teams are actively working to address this
- identified Jun 02, 2026, 06:32 PM UTC
We've identified an issue with Unified Profiles that prevents the creation and configuration of Unified Profiles Connections. Our teams are actively working to address this
- identified Jun 02, 2026, 07:21 PM UTC
We’ve identified an issue with Unified Profiles that prevents the creation and configuration of Unified Profiles Connections. Our teams have identified the root cause, and are in the process of deploying a fix. We will update within the next 60 minutes.
- resolved Jun 02, 2026, 07:32 PM UTC
The issue affecting issue with Unified Profiles that prevents the creation and configuration of Unified Profiles Connections has been resolved, and the service is functioning normally at this time.