Twilio Outage History
Twilio degraded · 10 active incidents · 1 long-running issue View live status →Pingoru has recorded 1,181 incidents for Twilio: 1,176 in the last 12 months and 563 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 105 | 531 of 720 (74%) |
| May 2026 | 164 | 744 of 744 (100%) |
| June 2026 | 150 | 619 of 720 (86%) |
| July 2026 | 198 | 718 of 744 (96%) |
| August 2026 | 195 | 716 of 744 (96%) |
| September 2026 | 179 | 720 of 720 (100%) |
| October 2026 | 151 | 558 of 590 (95%) |
Incidents, newest first
Notice October 16, 2026 On Call Engineers are Investigating Errors with the Virtual Phone in Legacy Console 10m
Started Oct 16, 2026, 11:47 PM UTC· resolved Oct 16, 2026, 11:58 PM UTC
- investigating Oct 16, 2026, 11:47 PM UTC
Our monitoring systems have detected a potential issue with the Virtual Phone feature in Legacy Console. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- resolved Oct 16, 2026, 11:58 PM UTC
We have fully investigated the Virtual Phone reply issue triggered by our automated alert, and it was determined that there is minimal customer impact with resolution confirmed. All systems are operational.
Minor October 16, 2026 SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Multiple Networks in Colombia 6h 46m SMS, Latin America
Started Oct 16, 2026, 09:13 PM UTC· resolved Oct 17, 2026, 03:59 AM UTC
- investigating Oct 16, 2026, 09:13 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to network subscribers on multiple networks in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 16, 2026, 09:27 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 16, 2026, 10:38 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 16, 2026, 11:42 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 17, 2026, 01:47 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 17, 2026, 03:59 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes and Long Codes to affected networks in Colombia is operating normally.
Minor October 16, 2026 Delayed A2P Campaign Approvals 5h 35m SMS
Started Oct 16, 2026, 05:24 PM UTC· resolved Oct 16, 2026, 11:00 PM UTC
- investigating Oct 16, 2026, 05:24 PM UTC
Our monitoring systems have detected a potential issue with A2P Campaign approvals. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating Oct 16, 2026, 05:33 PM UTC
Our engineering team has identified an issue that is preventing recently approved Campaigns from transitioning from an in-progress to approved state. We will provide another update in 1 hour, or as soon as more information becomes available.
- identified Oct 16, 2026, 06:33 PM UTC
Our engineering team is continuing to address an issue that is preventing recently approved Campaigns from transitioning from an in-progress to approved state. We will provide another update in 2 hours, or as soon as more information becomes available.
- identified Oct 16, 2026, 08:30 PM UTC
Our engineering team is continuing to address an issue that is preventing recently approved Campaigns from transitioning from an in-progress to approved state. We will provide another update in 4 hours, or as soon as more information becomes available.
- monitoring Oct 16, 2026, 10:32 PM UTC
A2P 10DLC campaign status is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Oct 16, 2026, 11:00 PM UTC
The issue delaying campaign approvals has been resolved and A2P 10DLC campaign status is operating normally at this time.
Minor October 16, 2026 SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Czech Republic 20h 28m SMS, Europe
Started Oct 16, 2026, 05:16 PM UTC· resolved Oct 17, 2026, 01:45 PM UTC
- investigating Oct 16, 2026, 05:16 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to network subscribers on multiple networks in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 16, 2026, 06:06 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to network subscribers on multiple networks in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 16, 2026, 07:11 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to network subscribers on multiple networks in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 16, 2026, 09:41 PM UTC
Twilio customers may be experiencing SMS delivery delays and delivery failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to multiple networks in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Oct 17, 2026, 01:52 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio alphanumeric sender IDs and long codes to network subscribers on multiple networks in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Oct 17, 2026, 06:49 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric and Long Codes to network subscribers on multiple networks in the Czech Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 17, 2026, 08:56 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to network subscribers on multiple networks in the Czech Republic and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 17, 2026, 01:00 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to network subscribers on multiple networks in the Czech Republic and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved Oct 17, 2026, 01:45 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to affected networks in the Czech Republic is operating normally.
Minor October 16, 2026 SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Verizon United States 3h 11m SMS Short Code, North America
Started Oct 16, 2026, 04:56 PM UTC· resolved Oct 16, 2026, 08:07 PM UTC
- investigating Oct 16, 2026, 04:56 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 16, 2026, 04:57 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 16, 2026, 05:59 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 16, 2026, 06:41 PM UTC
We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 16, 2026, 08:07 PM UTC
The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Verizon network subscribers in the United States are operating normally.
Minor October 16, 2026 Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Brazil 1d 1h Voice, Latin America
Started Oct 16, 2026, 01:55 PM UTC· resolved Oct 17, 2026, 03:14 PM UTC
- investigating Oct 16, 2026, 01:55 PM UTC
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 16, 2026, 02:59 PM UTC
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 16, 2026, 03:59 PM UTC
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 16, 2026, 06:00 PM UTC
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Oct 16, 2026, 10:05 PM UTC
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Oct 17, 2026, 06:10 AM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 17, 2026, 08:13 AM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 17, 2026, 12:14 PM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved Oct 17, 2026, 03:14 PM UTC
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil are operating normally.
Minor October 16, 2026 SMS Delivery Receipt Delays from Twilio to MTN Nigeria 55s SMS, Middle East & Africa
Started Oct 16, 2026, 10:45 AM UTC· resolved Oct 16, 2026, 10:46 AM UTC
- identified Oct 16, 2026, 10:45 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 16, 2026, 10:46 AM UTC
We have observed a recovery in SMS delivery receipts from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 16, 2026, 10:46 AM UTC
The incident has been resolved and SMS delivery receipts from Twilio to MTN network subscribers in Nigeria are operating normally.
Minor October 16, 2026 Voice Call Silent and One-Way Audio from Gamma United Kingdom to a Subset of Twilio United Kingdom Phone Numbers 6h 20m Voice, Europe
Started Oct 16, 2026, 09:37 AM UTC· resolved Oct 16, 2026, 03:58 PM UTC
- investigating Oct 16, 2026, 09:37 AM UTC
Twilio customers may be experiencing voice call silent and one-way audio from Gamma network subscribers in the United Kingdom to Twilio United Kingdom Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 16, 2026, 09:53 AM UTC
Twilio customers may be experiencing silent calls and one-way audio from network subscribers in the United Kingdom to Twilio United Kingdom phone numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 16, 2026, 10:38 AM UTC
Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in the United Kingdom to Twilio United Kingdom Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 16, 2026, 01:55 PM UTC
We have observed a recovery in voice calls from network subscribers in the United Kingdom to a subset of Twilio United Kingdom Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 16, 2026, 03:58 PM UTC
The incident has been resolved and voice calls from Gamma network subscribers in the United Kingdom to a subset of Twilio United Kingdom Phone Numbers are operating normally.
Minor October 15, 2026 Voice Call Post Dial Delay from a Subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to Multiple Networks in Multiple Countries 3h 47m Voice, North America, Voice, Latin America, Voice, APAC, Voice, Europe and 1 more
Started Oct 15, 2026, 06:27 PM UTC· resolved Oct 15, 2026, 10:14 PM UTC
- investigating Oct 15, 2026, 06:27 PM UTC
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Toll-Free Numbers and Phone Numbers to network subscribers on multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 15, 2026, 06:28 PM UTC
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Toll-Free Numbers, Landline Numbers, and Mobile Numbers to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 15, 2026, 07:06 PM UTC
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Toll-Free Numbers, Landline Numbers, and Mobile Numbers to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 15, 2026, 07:07 PM UTC
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Toll-Free Numbers, Landline Numbers, and Mobile Numbers to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 15, 2026, 07:34 PM UTC
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Toll-Free, Landline, and Mobile Numbers to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 15, 2026, 07:45 PM UTC
We have observed a recovery in voice calls from a subset of Twilio Toll-Free Numbers and Phone Numbers to network subscribers on multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 15, 2026, 09:52 PM UTC
We have observed a recovery in voice calls from a subset of Twilio Toll-Free Numbers, Landline Numbers, and Mobile Numbers to network subscribers on multiple networks in multiple countries and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 15, 2026, 10:14 PM UTC
The incident has been resolved and voice calls from a subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to network subscribers on affected networks in multiple countries are operating normally.
Minor October 15, 2026 Voice Call Failures from Austria to a Subset of Twilio Austria Phone Numbers 5h 2m Voice, Europe
Started Oct 15, 2026, 06:08 PM UTC· resolved Oct 15, 2026, 11:11 PM UTC
- investigating Oct 15, 2026, 06:08 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers in Austria to a subset of Twilio Austria Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 15, 2026, 07:10 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Austria Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 15, 2026, 08:15 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers in Austria to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 15, 2026, 09:07 PM UTC
We have observed a recovery in voice calls from network subscribers to Twilio Austria Mobile Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 15, 2026, 11:11 PM UTC
The incident has been resolved and voice calls from network subscribers in Austria to a subset of Twilio Austria Phone Numbers are operating normally.
Notice October 15, 2026 Email suppression issues – SMS, API v3, SendGrid API, SendGrid Website
Started Oct 15, 2026, 05:27 PM UTC· resolved Oct 15, 2026, 05:27 PM UTC
- resolved Oct 15, 2026, 05:27 PM UTC
Our team identified and resolved an issue affecting Email Suppressions. Between September 24 and September 29, 2026, customers may have experienced suppression list changes not being reflected, which could have impacted mail send and unsubscribe processing. A very small amount of mail sent during this period may not have been delivered, and some unsubscribe requests may not have been saved as expected. Affected unsubscribe records have been restored, and all impacted services are operating normally. No customer action is required.
Minor October 15, 2026 SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Brisanet Brazil 18h 28m SMS, Latin America
Started Oct 15, 2026, 03:24 PM UTC· resolved Oct 16, 2026, 09:53 AM UTC
- investigating Oct 15, 2026, 03:24 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 15, 2026, 04:29 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Oct 15, 2026, 06:34 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating Oct 15, 2026, 10:35 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Oct 16, 2026, 03:17 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 16, 2026, 03:54 AM UTC
We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 16, 2026, 06:03 AM UTC
We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 16, 2026, 08:04 AM UTC
We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 16, 2026, 09:53 AM UTC
The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil are operating normally.
Minor October 15, 2026 SMS Delivery Failures from France to a Subset of Twilio Short Codes 3h 40m SMS, Europe
Started Oct 15, 2026, 01:40 PM UTC· resolved Oct 15, 2026, 05:20 PM UTC
- investigating Oct 15, 2026, 01:40 PM UTC
Twilio customers may be experiencing SMS delivery failures from France to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 15, 2026, 02:33 PM UTC
Twilio customers may be experiencing SMS delivery failures from France to a subset of Twilio Short Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 15, 2026, 03:08 PM UTC
We have observed a recovery in SMS delivery from France to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 15, 2026, 05:08 PM UTC
We have observed a recovery in SMS delivery from France to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 15, 2026, 05:20 PM UTC
The incident has been resolved and SMS delivery from network subscribers in France to a subset of Twilio Short Codes is operating normally.
Minor October 15, 2026 SMS Delivery Failures from Network Subscribers to Twilio Colombia Shortcode Numbers 3h 14m SMS, Latin America
Started Oct 15, 2026, 01:24 PM UTC· resolved Oct 15, 2026, 04:38 PM UTC
- investigating Oct 15, 2026, 01:24 PM UTC
Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Colombia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 15, 2026, 02:25 PM UTC
Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Colombia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 15, 2026, 04:38 PM UTC
The incident has been resolved and SMS delivery from network subscribers to Twilio Colombia ShortCode Numbers is operating normally.
Minor October 15, 2026 Silent Network Authentication (SNA) Failure Increase in Philippines 4h 33m Verify Silent Network Auth
Started Oct 15, 2026, 08:56 AM UTC· resolved Oct 15, 2026, 01:30 PM UTC
- investigating Oct 15, 2026, 08:56 AM UTC
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) in the Philippines. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 15, 2026, 09:29 AM UTC
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) in the Philippines. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 15, 2026, 10:30 AM UTC
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) in the Philippines. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 15, 2026, 11:24 AM UTC
We have observed recovery in API transactions for Silent Network Authentication (SNA) in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 15, 2026, 01:30 PM UTC
The incident has been resolved and API transactions for Silent Network Authentication (SNA) in the Philippines are operating normally.
Minor October 15, 2026 SMS Delivery Delays From a Subset of Twilio Phone Numbers to Surf Telecom Brazil 10h 20m SMS, Latin America
Started Oct 15, 2026, 03:09 AM UTC· resolved Oct 15, 2026, 01:30 PM UTC
- identified Oct 15, 2026, 03:09 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 15, 2026, 04:17 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 15, 2026, 06:12 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
- identified Oct 15, 2026, 07:31 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 15, 2026, 07:36 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 15, 2026, 08:36 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 15, 2026, 10:39 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 15, 2026, 11:23 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Surf Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 15, 2026, 01:30 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Surf Telecom network subscribers in Brazil is operating normally.
Minor October 14, 2026 SMS Delivery Failures from Twilio Alphanumeric Sender IDs and Long Codes to Evatis Djibouti 10h 21m SMS, Middle East & Africa
Started Oct 14, 2026, 11:16 PM UTC· resolved Oct 15, 2026, 09:38 AM UTC
- investigating Oct 14, 2026, 11:16 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs and Long Codes to Evatis network subscribers in Djibouti. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 14, 2026, 11:16 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs and Long Codes to Evatis network subscribers in Djibouti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 15, 2026, 12:17 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs and Long Codes to Evatis network subscribers in Djibouti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 15, 2026, 02:17 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs and Long Codes to Evatis network subscribers in Djibouti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 15, 2026, 05:13 AM UTC
We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender IDs and Long Codes to Evatis network subscribers in Djibouti and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 15, 2026, 07:13 AM UTC
We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender IDs and Long Codes to Evatis network subscribers in Djibouti and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 15, 2026, 09:38 AM UTC
The incident has been resolved and SMS delivery from Twilio Alphanumeric Sender IDs and Long Codes to Evatis network subscribers in Djibouti is operating normally.
Minor October 14, 2026 SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico 9h 9m SMS Short Code, North America, SMS, Latin America
Started Oct 14, 2026, 05:48 PM UTC· resolved Oct 15, 2026, 02:57 AM UTC
- investigating Oct 14, 2026, 05:48 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 14, 2026, 06:49 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Oct 14, 2026, 08:49 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 14, 2026, 09:19 PM UTC
We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 14, 2026, 11:19 PM UTC
We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 15, 2026, 02:57 AM UTC
The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico are operating normally.
Minor October 14, 2026 SMS Delivery Receipt Delays from a Subset of Twilio to Altan Redes Mexico 1d 7h SMS, Latin America
Started Oct 14, 2026, 02:41 PM UTC· resolved Oct 15, 2026, 10:33 PM UTC
- investigating Oct 14, 2026, 02:41 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 14, 2026, 03:41 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Pre-Registered Sender IDs to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 14, 2026, 05:43 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Sender IDs to Altan Redes network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 14, 2026, 06:43 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Sender IDs to Altan Redes network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 14, 2026, 08:44 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Altan Redes network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Oct 15, 2026, 12:45 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Sender IDs to Altan Redes network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Oct 15, 2026, 08:48 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Sender IDs to Altan Redes network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
- monitoring Oct 15, 2026, 02:18 PM UTC
We have observed a recovery in SMS delivery receipts from a subset of Twilio Sender IDs to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 15, 2026, 04:18 PM UTC
We have observed a recovery in SMS delivery receipts from a subset of Twilio Sender IDs to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 15, 2026, 08:19 PM UTC
We have observed a recovery in SMS delivery receipts from a subset of Twilio pre-registered sender IDs to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved Oct 15, 2026, 10:33 PM UTC
The incident has been resolved and SMS delivery receipts from a subset of Twilio to Altan Redes network subscribers in Mexico are operating normally.
Minor October 14, 2026 Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to Israel 9h 59m Voice, Middle East & Africa
Started Oct 14, 2026, 11:20 AM UTC· resolved Oct 14, 2026, 09:20 PM UTC
- investigating Oct 14, 2026, 11:20 AM UTC
Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 14, 2026, 12:00 PM UTC
Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 14, 2026, 01:01 PM UTC
Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 14, 2026, 02:41 PM UTC
We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 14, 2026, 04:47 PM UTC
We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Israel and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 14, 2026, 08:47 PM UTC
We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Israel and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved Oct 14, 2026, 09:20 PM UTC
The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in Israel are operating normally.
Notice October 14, 2026 Automated Alert: No Customer Impact 26m
Started Oct 14, 2026, 10:22 AM UTC· resolved Oct 14, 2026, 10:49 AM UTC
- investigating Oct 14, 2026, 10:22 AM UTC
Our monitoring systems have detected a potential issue with Functions and Assets. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- resolved Oct 14, 2026, 10:49 AM UTC
We have fully investigated the Functions and Assets issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Minor October 14, 2026 SMS Delivery Delays and Failures between Twilio and Multiple Networks in Brazil and Italy 4h 26m SMS, Latin America, SMS, Europe
Started Oct 14, 2026, 02:20 AM UTC· resolved Oct 14, 2026, 06:46 AM UTC
- investigating Oct 14, 2026, 02:20 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Brazil and Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 14, 2026, 03:20 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Brazil and Italy. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 14, 2026, 03:57 AM UTC
We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Brazil and Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 14, 2026, 05:57 AM UTC
We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Brazil and Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 14, 2026, 06:46 AM UTC
The incident has been resolved and SMS delivery between Twilio and affected networks in Brazil and Italy is operating normally.
Minor October 13, 2026 SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Beeline Kazakhstan 7m SMS, APAC
Started Oct 13, 2026, 04:14 PM UTC· resolved Oct 13, 2026, 04:21 PM UTC
- investigating Oct 13, 2026, 04:14 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to Beeline network subscribers in Kazakhstan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Oct 13, 2026, 04:21 PM UTC
The incident has been resolved and SMS delivery from Twilio to Beeline network subscribers in Kazakhstan is operating normally.
Minor October 13, 2026 Voice Call Audio Quality Degradation between Twilio Phone Numbers and Multiple Networks in Brazil 4h 49m Voice, Latin America
Started Oct 13, 2026, 03:18 PM UTC· resolved Oct 13, 2026, 08:08 PM UTC
- investigating Oct 13, 2026, 03:18 PM UTC
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 13, 2026, 04:19 PM UTC
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 13, 2026, 04:59 PM UTC
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 13, 2026, 06:01 PM UTC
We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 13, 2026, 08:08 PM UTC
The incident has been resolved and voice calls between Twilio Phone Numbers and network subscribers on affected networks in Brazil are operating normally.
Minor October 13, 2026 SMS Delivery Delays and Failures from Twilio to VIVACOM Bulgaria 13h 12m SMS, Europe
Started Oct 13, 2026, 02:33 PM UTC· resolved Oct 14, 2026, 03:46 AM UTC
- investigating Oct 13, 2026, 02:33 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to VIVACOM network subscribers in Bulgaria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 13, 2026, 03:34 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to VIVACOM network subscribers in Bulgaria. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Oct 13, 2026, 05:34 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to VIVACOM network subscribers in Bulgaria. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 13, 2026, 09:39 PM UTC
We have observed a recovery in SMS delivery from Twilio to VIVACOM network subscribers in Bulgaria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 13, 2026, 11:39 PM UTC
We have observed a recovery in SMS delivery from Twilio to Vivacom network subscribers in Bulgaria and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 14, 2026, 03:46 AM UTC
The incident has been resolved and SMS delivery from Twilio to VIVACOM network subscribers in Bulgaria is operating normally.