- Detected by Pingoru
- Apr 17, 2026, 12:24 PM UTC
- Resolved
- Apr 17, 2026, 11:30 PM UTC
- Duration
- 11h 5m
Affected: SMS, Europe
Timeline · 6 updates
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investigating Apr 17, 2026, 12:24 PM UTC
Twilio customers may be experiencing SMS delivery delays To And From Twilio for a Subset of Longcode In Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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investigating Apr 17, 2026, 01:25 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Long Codes and network subscribers on multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
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investigating Apr 17, 2026, 03:25 PM UTC
Twilio customers continue to experience SMS delivery delays To And From Twilio for a Subset of Longcode In Germany. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
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monitoring Apr 17, 2026, 05:22 PM UTC
We have observed a recovery in SMS delivery To And From Twilio for a Subset of Longcode In Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Apr 17, 2026, 07:23 PM UTC
We have observed a recovery in SMS delivery To And From Twilio for a Subset of Longcode In Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved Apr 17, 2026, 11:30 PM UTC
The incident has been resolved and SMS delivery between Twilio Long Codes and affected networks in Germany is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 17, 2026, 08:56 AM UTC
- Resolved
- Apr 17, 2026, 10:55 AM UTC
- Duration
- 1h 59m
Affected: Voice, APAC
Timeline · 4 updates
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investigating Apr 17, 2026, 08:56 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 17, 2026, 09:04 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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monitoring Apr 17, 2026, 09:33 AM UTC
We have observed a recovery in voice calls from network subscribers to Twilio Philippines Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved Apr 17, 2026, 10:55 AM UTC
The incident has been resolved and voice calls from network subscribers to a subset of Twilio Philippines Phone Numbers are operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 17, 2026, 08:06 AM UTC
- Resolved
- Apr 17, 2026, 11:43 AM UTC
- Duration
- 3h 37m
Affected: SMS Long Code, North AmericaSMS Long Code, North AmericaMMS Long Code, North AmericaMMS Long Code, North AmericaSMS Short Code, North AmericaSMS Toll-Free, North AmericaMMS Short Code, North AmericaMMS Toll-Free, North AmericaSMS Toll-Free, North AmericaMMS Toll-Free, North America
Timeline · 6 updates
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investigating Apr 17, 2026, 08:06 AM UTC
Twilio customers may be experiencing MMS delivery receipt delays from Twilio to Verizon network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 17, 2026, 08:14 AM UTC
Twilio customers may be experiencing MMS delivery receipt delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 17, 2026, 09:22 AM UTC
Twilio customers may be experiencing SMS and MMS delivery receipt delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
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identified Apr 17, 2026, 09:25 AM UTC
We are continuing to work on a fix for this issue.
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monitoring Apr 17, 2026, 09:50 AM UTC
We have observed a recovery in SMS and MMS delivery receipts from Twilio to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved Apr 17, 2026, 11:43 AM UTC
The incident has been resolved and SMS/MMS delivery receipts from Twilio to Verizon network subscribers in the United States are operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 16, 2026, 06:26 PM UTC
- Resolved
- Apr 16, 2026, 07:08 PM UTC
- Duration
- 41m
Affected: Messaging Insights
Timeline · 4 updates
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investigating Apr 16, 2026, 06:26 PM UTC
Our monitoring systems have detected a potential issue with Messaging Insights. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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identified Apr 16, 2026, 06:31 PM UTC
Customers may be experiencing issues viewing Messaging Insights in the Console. Our engineering team has implemented a fix. We will provide another update in 30 minutes.
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monitoring Apr 16, 2026, 06:38 PM UTC
Messaging Insights in the Twilio Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
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resolved Apr 16, 2026, 07:08 PM UTC
The Messaging Insights issue has been resolved and the service is operating normally at this time.
Read the full incident report →
- Detected by Pingoru
- Apr 16, 2026, 02:48 PM UTC
- Resolved
- Apr 16, 2026, 02:35 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Apr 16, 2026, 02:48 PM UTC
Twilio customers may have experienced voice call failures for 311 minutes between 1:35 and 6:46 Pacific Time on 04/16/2026. During this period of time customers may have experienced Outbound Voice Call Failures from a Subset of Twilio Numbers to Australia. The issue has now been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 16, 2026, 10:33 AM UTC
- Resolved
- Apr 16, 2026, 02:07 PM UTC
- Duration
- 3h 33m
Affected: SMS, Europe
Timeline · 4 updates
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investigating Apr 16, 2026, 10:33 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 16, 2026, 11:19 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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monitoring Apr 16, 2026, 12:05 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved Apr 16, 2026, 02:07 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to multiple affected networks in Italy is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 16, 2026, 10:11 AM UTC
- Resolved
- Apr 16, 2026, 02:20 PM UTC
- Duration
- 4h 8m
Affected: SMS, Latin America
Timeline · 6 updates
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investigating Apr 16, 2026, 10:11 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 16, 2026, 10:27 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 16, 2026, 11:27 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Apr 16, 2026, 12:09 PM UTC
We have observed a recovery in SMS delivery from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Apr 16, 2026, 02:18 PM UTC
We have observed a recovery in SMS delivery from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
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resolved Apr 16, 2026, 02:20 PM UTC
The incident has been resolved and SMS delivery from Twilio to Algar Telecom network subscribers in Brazil is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 16, 2026, 01:30 AM UTC
- Resolved
- Apr 16, 2026, 06:36 AM UTC
- Duration
- 5h 5m
Affected: SMS, Europe
Timeline · 5 updates
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investigating Apr 16, 2026, 01:30 AM UTC
Twilio Pre-Registered Sender ID customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 16, 2026, 01:31 AM UTC
Twilio Pre-Registered Sender ID customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 16, 2026, 02:32 AM UTC
Twilio Pre-Registered Sender ID customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Apr 16, 2026, 04:34 AM UTC
We have observed a recovery in SMS delivery from Twilio Pre-Registered Sender ID to T-Mobile network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved Apr 16, 2026, 06:36 AM UTC
We have observed a recovery in SMS delivery from Twilio Pre-Registered Sender ID to T-Mobile network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 08:48 PM UTC
- Resolved
- Apr 15, 2026, 10:55 PM UTC
- Duration
- 2h 7m
Affected: Voice, Latin America
Timeline · 4 updates
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investigating Apr 15, 2026, 08:48 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 15, 2026, 09:00 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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monitoring Apr 15, 2026, 09:58 PM UTC
We have observed a recovery in voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved Apr 15, 2026, 10:55 PM UTC
The incident has been resolved and voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers are operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 01:26 PM UTC
- Resolved
- Apr 15, 2026, 01:58 PM UTC
- Duration
- 31m
Affected: Flex Application Platform
Timeline · 2 updates
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investigating Apr 15, 2026, 01:26 PM UTC
Our monitoring systems have detected a potential issue with Flex. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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resolved Apr 15, 2026, 01:58 PM UTC
We have fully investigated the Flex issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 06:59 AM UTC
- Resolved
- Apr 15, 2026, 11:14 AM UTC
- Duration
- 4h 14m
Affected: Lookup SIM Swap
Timeline · 4 updates
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investigating Apr 15, 2026, 06:59 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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investigating Apr 15, 2026, 08:05 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Apr 15, 2026, 10:09 AM UTC
We have observed a recovery in User Authentication Identity Gateway API failure increase for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved Apr 15, 2026, 11:14 AM UTC
The incident has been resolved and User Authentication Identity Gateway API failure increase for T-Mobile in the United States is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 05:43 AM UTC
- Resolved
- Apr 15, 2026, 11:20 AM UTC
- Duration
- 5h 37m
Affected: Verify Silent Network Auth
Timeline · 5 updates
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investigating Apr 15, 2026, 05:43 AM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Telkomsel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 15, 2026, 05:46 AM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Telkomsel in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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monitoring Apr 15, 2026, 06:54 AM UTC
We have observed a recovery in User Authentication Identity SNA failure increase for Telkomsel in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Apr 15, 2026, 09:00 AM UTC
We have observed a recovery in User Authentication Identity SNA failure increase for Telkomsel in Indonesia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
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resolved Apr 15, 2026, 11:20 AM UTC
The incident has been resolved and User Authentication Identity SNA failure increase for Telkomsel in Indonesia is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 14, 2026, 09:41 PM UTC
- Resolved
- Apr 18, 2026, 01:05 AM UTC
- Duration
- 3d 3h
Affected: SMS, Middle East & Africa
Timeline · 13 updates
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investigating Apr 14, 2026, 09:41 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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investigating Apr 14, 2026, 10:46 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
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investigating Apr 15, 2026, 12:47 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
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investigating Apr 15, 2026, 04:48 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
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investigating Apr 15, 2026, 12:48 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
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investigating Apr 16, 2026, 04:49 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
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identified Apr 16, 2026, 05:31 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 16, 2026, 06:32 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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identified Apr 16, 2026, 08:39 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
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identified Apr 17, 2026, 12:40 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
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identified Apr 17, 2026, 08:40 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
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monitoring Apr 17, 2026, 10:58 PM UTC
We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Guinea and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved Apr 18, 2026, 01:05 AM UTC
The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Guinea is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 14, 2026, 08:51 PM UTC
- Resolved
- Apr 14, 2026, 09:19 PM UTC
- Duration
- 28m
Affected: Lookup
Timeline · 4 updates
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investigating Apr 14, 2026, 08:51 PM UTC
The reassigned number package is experiencing errors in the responses returned through the API. We expect to provide another update in 1 hour or as soon as more information becomes available
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investigating Apr 14, 2026, 08:51 PM UTC
The reassigned number package is experiencing errors in the responses returned through the API. We expect to provide another update in 1 hour or as soon as more information becomes available
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monitoring Apr 14, 2026, 09:11 PM UTC
We have started seeing recovery for the reassigned number package experiencing errors in the responses returned through the API. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
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resolved Apr 14, 2026, 09:19 PM UTC
The issue affecting intermittent errors for the reassigned number package in the responses returned through the API has been resolved and the service is functioning normally at this time.
Read the full incident report →
- Detected by Pingoru
- Apr 14, 2026, 06:14 PM UTC
- Resolved
- Apr 14, 2026, 10:13 PM UTC
- Duration
- 3h 59m
Affected: Messaging Channels
Timeline · 6 updates
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investigating Apr 14, 2026, 06:14 PM UTC
Our monitoring systems have detected a potential issue with customers being unable to complete sender registration process for WhatsApp. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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investigating Apr 14, 2026, 06:42 PM UTC
We are investigating issues for some customers who may be unable to complete sender registration prrocess for Whatsapp. We expect to provide another update in 1 hour or as soon as more information becomes available
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investigating Apr 14, 2026, 06:57 PM UTC
We are investigating an issue with WhatsApp sender registration in Meta embedded signup. We expect to provide another update in 1 hour or as soon as more information becomes available
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investigating Apr 14, 2026, 08:05 PM UTC
We are investigating an issue with WhatsApp sender registration in Meta embedded signup. We expect to provide another update in 2 hours or as soon as more information becomes available
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monitoring Apr 14, 2026, 10:06 PM UTC
We are observing successful recovery of the WhatsApp sender registration in Meta embedded signup. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
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resolved Apr 14, 2026, 10:13 PM UTC
We are observing successful recovery of the WhatsApp sender registration in Meta embedded signup issue. This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 14, 2026, 02:49 PM UTC
- Resolved
- Apr 14, 2026, 09:41 PM UTC
- Duration
- 6h 52m
Affected: SMS, Europe
Timeline · 7 updates
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investigating Apr 14, 2026, 02:49 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Viva Cell MTS network subscribers in Armenia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 14, 2026, 03:19 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Viva Cell MTS network subscribers in Armenia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 14, 2026, 04:19 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Viva Cell MTS network subscribers in Armenia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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identified Apr 14, 2026, 06:20 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Viva Cell MTS network subscribers in Armenia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
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monitoring Apr 14, 2026, 07:00 PM UTC
We have observed a recovery in SMS delivery from Twilio to Viva Cell MTS network subscribers in Armenia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Apr 14, 2026, 09:01 PM UTC
We have observed a recovery in SMS delivery from Twilio to Viva Cell MTS network subscribers in Armenia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
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resolved Apr 14, 2026, 09:41 PM UTC
The incident has been resolved and SMS delivery from Twilio to Viva Cell MTS network subscribers in Armenia is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 14, 2026, 08:19 AM UTC
- Resolved
- Apr 14, 2026, 02:22 PM UTC
- Duration
- 6h 3m
Affected: SMS, Latin America
Timeline · 7 updates
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investigating Apr 14, 2026, 08:19 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to AT&T network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 14, 2026, 08:33 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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monitoring Apr 14, 2026, 08:46 AM UTC
We have observed a recovery in SMS delivery from Twilio to AT&T network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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identified Apr 14, 2026, 10:42 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 14, 2026, 12:14 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Apr 14, 2026, 01:38 PM UTC
We have observed a recovery in SMS delivery from Twilio to AT&T network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved Apr 14, 2026, 02:22 PM UTC
The incident has been resolved and SMS delivery from Twilio to AT&T network subscribers in Mexico is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 08:13 PM UTC
- Resolved
- Apr 13, 2026, 11:14 PM UTC
- Duration
- 3h
Affected: REST API
Timeline · 5 updates
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investigating Apr 13, 2026, 08:13 PM UTC
Our monitoring systems have detected a potential issue leading to 503 Errors. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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investigating Apr 13, 2026, 08:53 PM UTC
We are currently investigating an issue causing unexpected 503 errors (less than 0.01% error rate) at 19:30 UTC and again from 20:00 - 20:02 UTC for customers using Twilio APIs. Our engineers are investigating root cause and will provide another update in one hour or as soon as more information becomes available.
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investigating Apr 13, 2026, 10:10 PM UTC
We are still investigating an issue causing unexpected 503 errors (less than 0.01% error rate) at 19:30 UTC and again from 20:00 - 20:02 UTC for customers using Twilio APIs. Our engineers are investigating root cause and will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Apr 13, 2026, 10:43 PM UTC
The unexpected 503 errors (less than 0.01% error rate) for customers using Twilio APIs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
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resolved Apr 13, 2026, 11:14 PM UTC
The issue causing unexpected 503 errors (less than 0.01% error rate) has been resolved and Twilio APIs are operating normally at this time.
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 06:42 PM UTC
- Resolved
- Apr 14, 2026, 12:49 PM UTC
- Duration
- 18h 6m
Affected: SMS, Middle East & Africa
Timeline · 7 updates
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identified Apr 13, 2026, 06:42 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 13, 2026, 07:43 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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identified Apr 13, 2026, 09:43 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
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identified Apr 14, 2026, 01:46 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
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monitoring Apr 14, 2026, 06:39 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Apr 14, 2026, 08:54 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
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resolved Apr 14, 2026, 12:49 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 06:38 PM UTC
- Resolved
- Apr 14, 2026, 12:20 AM UTC
- Duration
- 5h 41m
Affected: Verify Silent Network AuthLookup SIM Swap
Timeline · 6 updates
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investigating Apr 13, 2026, 06:38 PM UTC
Twilio customers may be experiencing User Authentication Identity API errors for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 13, 2026, 06:58 PM UTC
Twilio customers may be experiencing User Authentication Identity API errors for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 13, 2026, 08:08 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA failures for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 13, 2026, 09:14 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA failures for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Apr 13, 2026, 10:14 PM UTC
We have observed a recovery in User Authentication Identity for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved Apr 14, 2026, 12:20 AM UTC
The incident has been resolved and User Authentication Identity for T-Mobile in the United States is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 05:45 PM UTC
- Resolved
- Apr 14, 2026, 01:04 AM UTC
- Duration
- 7h 19m
Affected: SMS, APAC
Timeline · 3 updates
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investigating Apr 13, 2026, 05:45 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Beeline network subscribers in Kazakhstan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 13, 2026, 05:47 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Beeline network subscribers in Kazakhstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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resolved Apr 14, 2026, 01:04 AM UTC
We are no longer experiencing SMS delivery failures from Twilio to Beeline network subscribers in Kazakhstan. This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 04:47 AM UTC
- Resolved
- Apr 13, 2026, 08:54 AM UTC
- Duration
- 4h 6m
Affected: Other
Timeline · 6 updates
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investigating Apr 13, 2026, 04:47 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Shelcomm network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 13, 2026, 04:54 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Shelcomm network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 13, 2026, 05:20 AM UTC
We are continuing to work on a fix for this issue.
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identified Apr 13, 2026, 05:54 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Shelcomm network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Apr 13, 2026, 06:48 AM UTC
We have observed a recovery in SMS delivery from Twilio to Shelcomm network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved Apr 13, 2026, 08:54 AM UTC
The incident has been resolved and SMS delivery from Twilio to Shelcomm network subscribers in the United States is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 04:18 AM UTC
- Resolved
- Apr 13, 2026, 04:37 AM UTC
- Duration
- 18m
Timeline · 2 updates
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investigating Apr 13, 2026, 04:18 AM UTC
Our monitoring systems have detected a potential issue with OhSip E2E test failures. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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resolved Apr 13, 2026, 04:37 AM UTC
We have fully investigated the issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 03:13 AM UTC
- Resolved
- Apr 13, 2026, 10:55 PM UTC
- Duration
- 19h 42m
Affected: SMS, Middle East & Africa
Timeline · 9 updates
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investigating Apr 13, 2026, 03:13 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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investigating Apr 13, 2026, 04:15 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
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identified Apr 13, 2026, 05:08 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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investigating Apr 13, 2026, 06:15 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
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investigating Apr 13, 2026, 10:16 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
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identified Apr 13, 2026, 05:56 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 13, 2026, 06:57 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Apr 13, 2026, 08:59 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved Apr 13, 2026, 10:55 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Sudani One network subscribers in Sudan is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 12, 2026, 04:33 PM UTC
- Resolved
- Apr 12, 2026, 07:13 PM UTC
- Duration
- 2h 40m
Affected: SMS, Latin America
Timeline · 3 updates
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investigating Apr 12, 2026, 04:33 PM UTC
Twilio customers may be experiencing SMS delivery failures from network subscribers in Brazil to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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monitoring Apr 12, 2026, 05:34 PM UTC
We have observed a recovery in SMS delivery from network subscribers in Brazil to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved Apr 12, 2026, 07:13 PM UTC
The incident has been resolved and SMS delivery from network subscribers to a subset of Twilio Brazil Phone Numbers is operating normally.
Read the full incident report →
