Twilio incident

On Call Engineers are Investigating Errors with the Virtual Phone in Legacy Console

Notice Resolved View vendor source →

Twilio experienced a notice incident on October 16, 2026, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2026, 11:47 PM UTC
Resolved
Oct 16, 2026, 11:58 PM UTC
Duration
10m
Detected by Pingoru
Oct 16, 2026, 11:47 PM UTC

Update timeline

  1. investigating Oct 16, 2026, 11:47 PM UTC

    Our monitoring systems have detected a potential issue with the Virtual Phone feature in Legacy Console. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. resolved Oct 16, 2026, 11:58 PM UTC

    We have fully investigated the Virtual Phone reply issue triggered by our automated alert, and it was determined that there is minimal customer impact with resolution confirmed. All systems are operational.