Twilio incident

SMS Delivery Delays From a Subset of Twilio Phone Numbers to Surf Telecom Brazil

Minor Ongoing View vendor source →

Twilio is currently experiencing a minor incident affecting SMS, Latin America, which began 7h ago. The vendor's full update timeline is below.

Started
Oct 15, 2026, 03:09 AM UTC
Resolved
Ongoing
Duration
● 6h 51m
Detected by Pingoru
Oct 15, 2026, 03:09 AM UTC

Affected components

SMS, Latin America

Update timeline

  1. identified Oct 15, 2026, 03:09 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Oct 15, 2026, 04:17 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identified Oct 15, 2026, 06:12 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.

  4. identified Oct 15, 2026, 07:31 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  5. identified Oct 15, 2026, 07:36 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  6. identified Oct 15, 2026, 08:36 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.