Twilio incident

Voice Call Post Dial Delay from a Subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to Multiple Networks in Multiple Countries

Minor Resolved View vendor source →

Twilio experienced a minor incident on October 15, 2026 affecting Voice, North America and Voice, Latin America and 1 more component, lasting 3h 47m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2026, 06:27 PM UTC
Resolved
Oct 15, 2026, 10:14 PM UTC
Duration
3h 47m
Detected by Pingoru
Oct 15, 2026, 06:27 PM UTC

Affected components

Voice, North AmericaVoice, Latin AmericaVoice, APACVoice, EuropeVoice, Middle East & Africa

Update timeline

  1. investigating Oct 15, 2026, 06:27 PM UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Toll-Free Numbers and Phone Numbers to network subscribers on multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Oct 15, 2026, 06:28 PM UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Toll-Free Numbers, Landline Numbers, and Mobile Numbers to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Oct 15, 2026, 07:06 PM UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Toll-Free Numbers, Landline Numbers, and Mobile Numbers to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. identified Oct 15, 2026, 07:07 PM UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Toll-Free Numbers, Landline Numbers, and Mobile Numbers to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  5. identified Oct 15, 2026, 07:34 PM UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Toll-Free, Landline, and Mobile Numbers to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring Oct 15, 2026, 07:45 PM UTC

    We have observed a recovery in voice calls from a subset of Twilio Toll-Free Numbers and Phone Numbers to network subscribers on multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. monitoring Oct 15, 2026, 09:52 PM UTC

    We have observed a recovery in voice calls from a subset of Twilio Toll-Free Numbers, Landline Numbers, and Mobile Numbers to network subscribers on multiple networks in multiple countries and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  8. resolved Oct 15, 2026, 10:14 PM UTC

    The incident has been resolved and voice calls from a subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to network subscribers on affected networks in multiple countries are operating normally.