Twilio incident

SMS Delivery Receipt Delays from a Subset of Twilio to Altan Redes Mexico

Minor Resolved View vendor source →

Twilio experienced a minor incident on October 14, 2026 affecting SMS, Latin America, lasting 1d 7h. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2026, 02:41 PM UTC
Resolved
Oct 15, 2026, 10:33 PM UTC
Duration
1d 7h
Detected by Pingoru
Oct 14, 2026, 02:41 PM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Oct 14, 2026, 02:41 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Oct 14, 2026, 03:41 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Pre-Registered Sender IDs to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identified Oct 14, 2026, 05:43 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Sender IDs to Altan Redes network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  4. identified Oct 14, 2026, 06:43 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Sender IDs to Altan Redes network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

  5. identified Oct 14, 2026, 08:44 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Altan Redes network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

  6. identified Oct 15, 2026, 12:45 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Sender IDs to Altan Redes network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

  7. identified Oct 15, 2026, 08:48 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Sender IDs to Altan Redes network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.

  8. monitoring Oct 15, 2026, 02:18 PM UTC

    We have observed a recovery in SMS delivery receipts from a subset of Twilio Sender IDs to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  9. monitoring Oct 15, 2026, 04:18 PM UTC

    We have observed a recovery in SMS delivery receipts from a subset of Twilio Sender IDs to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  10. monitoring Oct 15, 2026, 08:19 PM UTC

    We have observed a recovery in SMS delivery receipts from a subset of Twilio pre-registered sender IDs to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  11. resolved Oct 15, 2026, 10:33 PM UTC

    The incident has been resolved and SMS delivery receipts from a subset of Twilio to Altan Redes network subscribers in Mexico are operating normally.