Twilio incident
SMS Delivery Delays and Failures from Twilio to VIVACOM Bulgaria
Twilio experienced a minor incident on October 13, 2026 affecting SMS, Europe, lasting 13h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 13, 2026, 02:33 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to VIVACOM network subscribers in Bulgaria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 13, 2026, 03:34 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to VIVACOM network subscribers in Bulgaria. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Oct 13, 2026, 05:34 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to VIVACOM network subscribers in Bulgaria. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 13, 2026, 09:39 PM UTC
We have observed a recovery in SMS delivery from Twilio to VIVACOM network subscribers in Bulgaria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 13, 2026, 11:39 PM UTC
We have observed a recovery in SMS delivery from Twilio to Vivacom network subscribers in Bulgaria and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 14, 2026, 03:46 AM UTC
The incident has been resolved and SMS delivery from Twilio to VIVACOM network subscribers in Bulgaria is operating normally.