Twilio incident

Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to Israel

Minor Resolved View vendor source →

Twilio experienced a minor incident on October 14, 2026 affecting Voice, Middle East & Africa, lasting 9h 59m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2026, 11:20 AM UTC
Resolved
Oct 14, 2026, 09:20 PM UTC
Duration
9h 59m
Detected by Pingoru
Oct 14, 2026, 11:20 AM UTC

Affected components

Voice, Middle East & Africa

Update timeline

  1. investigating Oct 14, 2026, 11:20 AM UTC

    Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Oct 14, 2026, 12:00 PM UTC

    Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Oct 14, 2026, 01:01 PM UTC

    Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Oct 14, 2026, 02:41 PM UTC

    We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. monitoring Oct 14, 2026, 04:47 PM UTC

    We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Israel and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  6. monitoring Oct 14, 2026, 08:47 PM UTC

    We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Israel and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  7. resolved Oct 14, 2026, 09:20 PM UTC

    The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in Israel are operating normally.