Twilio incident

SMS Delivery Delays and Failures between Twilio and Multiple Networks in Brazil and Italy

Minor Resolved View vendor source →

Twilio experienced a minor incident on October 14, 2026 affecting SMS, Latin America and SMS, Europe, lasting 4h 26m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2026, 02:20 AM UTC
Resolved
Oct 14, 2026, 06:46 AM UTC
Duration
4h 26m
Detected by Pingoru
Oct 14, 2026, 02:20 AM UTC

Affected components

SMS, Latin AmericaSMS, Europe

Update timeline

  1. investigating Oct 14, 2026, 02:20 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Brazil and Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Oct 14, 2026, 03:20 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Brazil and Italy. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. monitoring Oct 14, 2026, 03:57 AM UTC

    We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Brazil and Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Oct 14, 2026, 05:57 AM UTC

    We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Brazil and Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  5. resolved Oct 14, 2026, 06:46 AM UTC

    The incident has been resolved and SMS delivery between Twilio and affected networks in Brazil and Italy is operating normally.