- Detected by Pingoru
- Apr 24, 2026, 06:05 AM UTC
- Resolved
- Apr 24, 2026, 06:40 AM UTC
- Duration
- 34m
Affected: Lookup Identity MatchLegacy Identity MatchAndAttributes
Timeline · 4 updates
-
investigating Apr 24, 2026, 06:05 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase to multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
-
identified Apr 24, 2026, 06:28 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase to multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
-
monitoring Apr 24, 2026, 06:38 AM UTC
We have observed a recovery in User Authentication Identity Gateway API failure increase to multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
-
resolved Apr 24, 2026, 06:40 AM UTC
The incident has been resolved and User Authentication Identity Gateway API Failure Increase in the United States is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 06:16 PM UTC
- Resolved
- Apr 23, 2026, 08:37 PM UTC
- Duration
- 2h 21m
Affected: Recording Transcriptions US1
Timeline · 3 updates
-
investigating Apr 23, 2026, 06:16 PM UTC
We are currently investigating an issue causing delays in the delivery of transcriptions. We expect to provide another update in 1 hour or as soon as more information becomes available.
-
investigating Apr 23, 2026, 07:18 PM UTC
We continue investigating an issue causing delays in the delivery of transcriptions. We expect to provide another update in 1 hour or as soon as more information becomes available.
-
resolved Apr 23, 2026, 08:37 PM UTC
We are no longer seeing delays in the delivery of transcriptions. This incident is now resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 05:31 PM UTC
- Resolved
- Apr 23, 2026, 09:46 PM UTC
- Duration
- 4h 14m
Affected: Recording US1
Timeline · 4 updates
-
investigating Apr 23, 2026, 05:31 PM UTC
We are investigating reports of recording downloads via API intermittently ending prematurely. We expect to provide another update in 1 hour or as soon as more information becomes available.
-
investigating Apr 23, 2026, 06:31 PM UTC
We are still investigating reports of recording downloads via API intermittently ending prematurely. We expect to provide another update in 2 hours or as soon as more information becomes available.
-
monitoring Apr 23, 2026, 07:37 PM UTC
Reports of recording downloads via API intermittently ending prematurely have been addressed and should no longer be observed. We will continue to monitor for 2 hours before providing another update.
-
resolved Apr 23, 2026, 09:46 PM UTC
Recording downloads via API intermittently ending prematurely have been addressed and are no longer being observed. This incident is now resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 03:44 PM UTC
- Resolved
- Apr 23, 2026, 03:44 PM UTC
- Duration
- —
Affected: SMS, Europe
Timeline · 1 update
-
resolved Apr 23, 2026, 03:44 PM UTC
Twilio SMS was degraded for ~ 90 minutes between ~ 04:16 and 05:42 Pacific Time on 23/04/2026. During this period of time customers may have experienced intermittent delays delivering SMS to Telefonica O2 network in UK. The issue has now been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 03:13 PM UTC
- Resolved
- Apr 23, 2026, 08:28 PM UTC
- Duration
- 5h 14m
Affected: SMS, Latin America
Timeline · 4 updates
-
investigating Apr 23, 2026, 03:13 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Antel network subscribers in Uruguay. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
-
investigating Apr 23, 2026, 04:13 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Antel network subscribers in Uruguay. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
-
monitoring Apr 23, 2026, 06:11 PM UTC
We have observed a recovery in SMS delivery from Twilio to Antel network subscribers in Uruguay and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
-
resolved Apr 23, 2026, 08:28 PM UTC
The incident has been resolved and SMS delivery from Twilio to Antel network subscribers in Uruguay is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 02:07 PM UTC
- Resolved
- Apr 23, 2026, 10:06 PM UTC
- Duration
- 7h 59m
Affected: SMS, APACSMS, Middle East & Africa
Timeline · 8 updates
-
investigating Apr 23, 2026, 02:07 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
-
investigating Apr 23, 2026, 03:08 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
-
identified Apr 23, 2026, 04:39 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
-
identified Apr 23, 2026, 05:39 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
-
identified Apr 23, 2026, 05:44 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available. Components: SMS, Middle East & Africa
-
identified Apr 23, 2026, 06:46 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
-
monitoring Apr 23, 2026, 08:03 PM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
-
resolved Apr 23, 2026, 10:06 PM UTC
The incident has been resolved and SMS delivery from Twilio to Etisalat network subscribers in Afghanistan is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 06:01 PM UTC
- Resolved
- Apr 22, 2026, 09:25 PM UTC
- Duration
- 3h 24m
Affected: SMS, Middle East & Africa
Timeline · 5 updates
-
investigating Apr 22, 2026, 06:01 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Movicel network subscribers in Angola. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
-
identified Apr 22, 2026, 06:14 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Movicel network subscribers in Angola. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
-
monitoring Apr 22, 2026, 06:34 PM UTC
We have observed a recovery in SMS delivery from Twilio to Movicel network subscribers in Angola and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
-
monitoring Apr 22, 2026, 08:34 PM UTC
We have observed a recovery in SMS delivery from Twilio to Movicel network subscribers in Angola and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
-
resolved Apr 22, 2026, 09:25 PM UTC
The incident has been resolved and SMS delivery from Twilio Phone Numbers to Movicel network subscribers in Angola is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 04:32 PM UTC
- Resolved
- Apr 22, 2026, 07:13 PM UTC
- Duration
- 2h 41m
Affected: Verify
Timeline · 4 updates
-
investigating Apr 22, 2026, 04:32 PM UTC
We are experiencing an issue affecting EVSS v1 and Neustar v2 verification services. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
-
investigating Apr 22, 2026, 04:38 PM UTC
We are investigating an issue affecting inbound PSTN calls to fail verification. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
-
investigating Apr 22, 2026, 05:38 PM UTC
We are still investigating an issue affecting inbound PSTN calls to fail verification. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
-
resolved Apr 22, 2026, 07:13 PM UTC
This has been resolved and Verify is operating normally at this time.
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 03:59 PM UTC
- Resolved
- Apr 22, 2026, 10:08 PM UTC
- Duration
- 6h 9m
Affected: SMS, Latin America
Timeline · 6 updates
-
investigating Apr 22, 2026, 03:59 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Movistar network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
-
identified Apr 22, 2026, 04:06 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Movistar network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
-
identified Apr 22, 2026, 05:06 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Movistar network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
-
monitoring Apr 22, 2026, 05:33 PM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Movistar network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
-
monitoring Apr 22, 2026, 07:38 PM UTC
We have observed a recovery in SMS delivery from Twilio to Movistar network subscribers in Chile and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
-
resolved Apr 22, 2026, 10:08 PM UTC
The incident has been resolved and SMS delivery from Twilio Phone Numbers to Movistar network subscribers in Chile is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 10:33 AM UTC
- Resolved
- Apr 22, 2026, 01:19 PM UTC
- Duration
- 2h 46m
Affected: SMS, Europe
Timeline · 6 updates
-
investigating Apr 22, 2026, 10:33 AM UTC
Twilio customers may be experiencing SMS delivery failures and SMS delivery delays from Twilio to multiple networks in the United Kingdom. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
-
investigating Apr 22, 2026, 11:35 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to multiple networks in the United Kingdom. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
-
investigating Apr 22, 2026, 11:38 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to multiple networks in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
-
identified Apr 22, 2026, 12:11 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
-
monitoring Apr 22, 2026, 01:15 PM UTC
We have observed a recovery in SMS delivery receipts from Twilio to network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
-
resolved Apr 22, 2026, 01:19 PM UTC
The incident has been resolved and SMS delivery receipts from Twilio to network subscribers on affected networks in the United Kingdom are operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2026, 04:54 PM UTC
- Resolved
- Apr 21, 2026, 09:44 PM UTC
- Duration
- 4h 49m
Affected: SMS, Middle East & Africa
Timeline · 4 updates
-
identified Apr 21, 2026, 04:54 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
-
identified Apr 21, 2026, 05:54 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
-
monitoring Apr 21, 2026, 07:47 PM UTC
We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Benin and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
-
resolved Apr 21, 2026, 09:44 PM UTC
The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Benin is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2026, 04:53 PM UTC
- Resolved
- Apr 21, 2026, 08:39 PM UTC
- Duration
- 3h 46m
Affected: Realtime TranscriptionsRealtime Transcriptions US1
Timeline · 6 updates
-
investigating Apr 21, 2026, 04:53 PM UTC
Due to a third-party provider outage, customers may be experiencing degraded service for Voice and Video. Customers may not be able to transcribe a recording from request to completion. The next update will be provided in 1 hour or sooner.
-
investigating Apr 21, 2026, 04:54 PM UTC
We are continuing to investigate this issue.
-
investigating Apr 21, 2026, 04:58 PM UTC
We are continuing to investigate this issue.
-
investigating Apr 21, 2026, 05:54 PM UTC
Due to a third-party provider outage, customers may be experiencing degraded live transcription services for Voice and Video. Customers may not be able to transcribe their calls at this time. We will provide another update in 2 hours or as soon as more information becomes available.
-
monitoring Apr 21, 2026, 06:54 PM UTC
We have observed a recovery in live transcription services for Voice and Video. We will provide another update in 2 hours or as soon as more information becomes available.
-
resolved Apr 21, 2026, 08:39 PM UTC
We have observed recovery in live transcription services for Voice and Video. This issue is not resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2026, 12:21 PM UTC
- Resolved
- Apr 21, 2026, 07:32 PM UTC
- Duration
- 7h 11m
Affected: PHONE NUMBERS
Timeline · 5 updates
-
investigating Apr 21, 2026, 12:21 PM UTC
Our monitoring systems have detected a potential issue. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
-
investigating Apr 21, 2026, 12:32 PM UTC
Our monitoring systems have detected a potential issue with Phone Number Port in. Our engineers have been alerted and are investigating. We will provide an update in 1 hour or when we have more details.
-
investigating Apr 21, 2026, 01:31 PM UTC
Our monitoring systems have detected a potential issue with Phone Number Port in. Our engineers have been alerted and are investigating. We will provide an update in 2 hours or when we have more details.
-
investigating Apr 21, 2026, 03:29 PM UTC
Our monitoring systems have detected a potential issue with Phone Number Port in. Our engineers have been alerted and are investigating. We will provide an update in 4 hours or when we have more details.
-
resolved Apr 21, 2026, 07:32 PM UTC
The issue with Phone Number Port in. has been resolved and Phone Number Port In is operating normally at this time.
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2026, 10:46 AM UTC
- Resolved
- Apr 21, 2026, 07:31 PM UTC
- Duration
- 8h 45m
Affected: SMS Long Code, North AmericaSMS Short Code, North America
Timeline · 9 updates
-
investigating Apr 21, 2026, 10:46 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
-
investigating Apr 21, 2026, 11:47 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
-
investigating Apr 21, 2026, 01:45 PM UTC
Twilio customers may be experiencing SMS delivery delays and delivery receipt delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
-
investigating Apr 21, 2026, 01:48 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
-
identified Apr 21, 2026, 03:28 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
-
identified Apr 21, 2026, 04:29 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
-
monitoring Apr 21, 2026, 05:30 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
-
monitoring Apr 21, 2026, 05:30 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
-
resolved Apr 21, 2026, 07:31 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes and Long Codes to the United States is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2026, 10:04 AM UTC
- Resolved
- Apr 21, 2026, 01:06 PM UTC
- Duration
- 3h 2m
Affected: SMS Short Code, North America
Timeline · 4 updates
-
investigating Apr 21, 2026, 10:04 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
-
identified Apr 21, 2026, 10:22 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
-
monitoring Apr 21, 2026, 11:13 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
-
resolved Apr 21, 2026, 01:06 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2026, 09:56 AM UTC
- Resolved
- Apr 21, 2026, 09:56 AM UTC
- Duration
- —
Timeline · 1 update
-
resolved Apr 21, 2026, 09:56 AM UTC
Subset of SMPP API MO messages were delayed. Impact lasted for 235 minutes between 00:03 and 03:58 UTC on 04/21/2026. During this period of time customers may have experienced delays. The issue has now been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 11:30 PM UTC
- Resolved
- Apr 20, 2026, 11:30 PM UTC
- Duration
- —
Timeline · 1 update
-
resolved Apr 21, 2026, 03:41 PM UTC
Twilio customers were experiencing an error loading the WhatsApp Try It Out Sandbox page between 4/20 11:57 PM UTC and 4/21 15:34 PM UTC. The incident has been resolved and the WhatsApp Sandbox page is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 08:15 PM UTC
- Resolved
- Apr 21, 2026, 12:17 AM UTC
- Duration
- 4h 2m
Affected: MMS Short Code, North America
Timeline · 4 updates
-
investigating Apr 20, 2026, 08:15 PM UTC
Twilio customers may be experiencing MMS delivery delays between a subset of Twilio Short Codes and multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
-
investigating Apr 20, 2026, 09:17 PM UTC
Twilio customers may be experiencing MMS delivery receipt delays between a subset of Twilio Short Codes and network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
-
monitoring Apr 20, 2026, 10:12 PM UTC
We have observed a recovery in MMS Delivery Receipt Delays between a subset of Twilio Short Codes and multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
-
resolved Apr 21, 2026, 12:17 AM UTC
The incident has been resolved and MMS delivery receipts and MMS delivery between a subset of Twilio Short Codes and network subscribers on affected networks in the United States are operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 05:33 PM UTC
- Resolved
- Apr 22, 2026, 03:13 PM UTC
- Duration
- 1d 21h
Affected: PHONE NUMBERS
Timeline · 14 updates
-
investigating Apr 20, 2026, 05:33 PM UTC
Our engineers are investigating the issue with delays with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
-
investigating Apr 20, 2026, 05:45 PM UTC
We are investigating delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
-
investigating Apr 20, 2026, 06:10 PM UTC
We are continuing to investigate this issue.
-
investigating Apr 20, 2026, 07:14 PM UTC
We are investigating delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
-
identified Apr 20, 2026, 07:20 PM UTC
We have identified the cause of delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
-
identified Apr 20, 2026, 08:44 PM UTC
We have identified the cause of delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
-
identified Apr 20, 2026, 10:49 PM UTC
We have identified the cause of delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual. We expect to provide another update in 4 hours or as soon as more information becomes available.
-
identified Apr 20, 2026, 11:05 PM UTC
We have identified the cause of delays in Emergency Address registrations. Phone numbers remain in 'Pending Registration' status longer than expected. We will provide another update in 4 hours or sooner if more information becomes available.`
-
identified Apr 21, 2026, 03:03 AM UTC
We have identified the cause of delays in Emergency Address registrations. Phone numbers remain in 'Pending Registration' status longer than expected. We will provide another update in 8 hours or sooner if more information becomes available.`
-
identified Apr 21, 2026, 10:49 AM UTC
We have identified the cause of delays in Emergency Address registrations. Phone numbers remain in 'Pending Registration' status longer than expected. We will provide another update in 16 hours or sooner if more information becomes available.`
-
identified Apr 22, 2026, 07:14 AM UTC
We have identified the cause of delays in Emergency Address registrations. Phone numbers remain in 'Pending Registration' status longer than expected. We will provide another update in 24 hours or sooner if more information becomes available.
-
monitoring Apr 22, 2026, 07:31 AM UTC
Emergency Address registrations where Phone numbers remain in 'Pending Registration' status for longer are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
-
monitoring Apr 22, 2026, 08:54 AM UTC
Emergency Address registrations where Phone numbers remain in 'Pending Registration' status for longer are now operating normally. We will continue to monitor for system stability. We'll provide another update in 16 hours or as soon as more information becomes available.
-
resolved Apr 22, 2026, 03:13 PM UTC
The delays in with Emergency Address registrations has been resolved, and the service is functioning normally at this time.
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 03:39 PM UTC
- Resolved
- Apr 20, 2026, 08:55 PM UTC
- Duration
- 5h 15m
Affected: SMS, Middle East & Africa
Timeline · 5 updates
-
investigating Apr 20, 2026, 03:39 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Ghana. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
-
identified Apr 20, 2026, 03:51 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Ghana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
-
identified Apr 20, 2026, 04:52 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Ghana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
-
monitoring Apr 20, 2026, 06:53 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Ghana and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
-
resolved Apr 20, 2026, 08:55 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Ghana is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 10:29 AM UTC
- Resolved
- Apr 20, 2026, 03:25 PM UTC
- Duration
- 4h 56m
Affected: MMS Long Code, North AmericaMMS Long Code, North AmericaMMS Short Code, North AmericaMMS Toll-Free, North AmericaMMS Toll-Free, North America
Timeline · 1 update
-
investigating Apr 20, 2026, 10:29 AM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Phone Numbers to the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Read the full incident report →
- Detected by Pingoru
- Apr 19, 2026, 01:25 AM UTC
- Resolved
- Apr 19, 2026, 02:50 PM UTC
- Duration
- 13h 25m
Affected: Voice, Europe
Timeline · 7 updates
-
investigating Apr 19, 2026, 01:25 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Norway Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
-
identified Apr 19, 2026, 01:54 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Norway Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
-
identified Apr 19, 2026, 02:55 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Norway Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
-
identified Apr 19, 2026, 04:56 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Norway Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
-
monitoring Apr 19, 2026, 08:59 AM UTC
We have observed a recovery in voice calls from network subscribers to Twilio Norway Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
-
monitoring Apr 19, 2026, 10:59 AM UTC
We have observed a recovery in voice calls from network subscribers to Twilio Norway Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
-
resolved Apr 19, 2026, 02:50 PM UTC
The incident has been resolved and voice calls from network subscribers to Twilio Norway Phone Numbers are operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 18, 2026, 08:09 PM UTC
- Resolved
- Apr 18, 2026, 11:56 PM UTC
- Duration
- 3h 47m
Affected: SMS, APAC
Timeline · 4 updates
-
investigating Apr 18, 2026, 08:09 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
-
identified Apr 18, 2026, 08:52 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
-
monitoring Apr 18, 2026, 09:54 PM UTC
We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in India and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
-
resolved Apr 18, 2026, 11:56 PM UTC
The incident has been resolved and SMS delivery from Twilio to affected networks in India is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 18, 2026, 03:00 AM UTC
- Resolved
- Apr 18, 2026, 06:31 AM UTC
- Duration
- 3h 31m
Affected: RCS Messaging
Timeline · 4 updates
-
investigating Apr 18, 2026, 03:00 AM UTC
Receipts for RCS messages on ATT devices are delayed, We are working with ATT provider to resolve this issue. We will provide an update as soon as possible or within the next 1 hour
-
investigating Apr 18, 2026, 04:13 AM UTC
Receipts for RCS messages on ATT devices are still delayed, We are working with ATT provider to resolve this issue. We will provide an update as soon as possible or within the next 2 hours
-
monitoring Apr 18, 2026, 05:46 AM UTC
We are observing successful delivery for RCS messages on AT&T devices. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
-
resolved Apr 18, 2026, 06:31 AM UTC
We are no longer experiencing any issue towards RCS messages on AT&T devices. This incident has now been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 18, 2026, 01:58 AM UTC
- Resolved
- Apr 18, 2026, 02:36 PM UTC
- Duration
- 12h 37m
Affected: MMS Long Code, North America
Timeline · 9 updates
-
investigating Apr 18, 2026, 01:58 AM UTC
Twilio customers may be experiencing SMS and MMS delivery delays and failures between Twilio and AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
-
identified Apr 18, 2026, 02:19 AM UTC
Twilio customers may be experiencing SMS and MMS delivery delays between Twilio and AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
-
identified Apr 18, 2026, 03:20 AM UTC
Twilio customers may be experiencing SMS and MMS delivery delays between Twilio and AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
-
identified Apr 18, 2026, 03:58 AM UTC
We are continuing to work on a fix for this issue.
-
identified Apr 18, 2026, 05:24 AM UTC
Twilio customers may be experiencing SMS and MMS delivery delays and failures between Twilio and AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
-
identified Apr 18, 2026, 06:44 AM UTC
Twilio customers are no longer experiencing SMS and MMS delivery delays and failures between Twilio and AT&T network subscribers in the United States. However, we continue to experience issues for MMS delivery receipts. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available
-
identified Apr 18, 2026, 10:46 AM UTC
We continue to experience issues for MMS delivery receipts. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
-
monitoring Apr 18, 2026, 12:34 PM UTC
MMS delivery receipts in the United States is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
-
resolved Apr 18, 2026, 02:36 PM UTC
MMS delivery receipts in the United States is now operating normally. This incident has been resolved.
Read the full incident report →
