Twilio incident
SMS Delivery Failures from France to a Subset of Twilio Short Codes
Twilio experienced a minor incident on October 15, 2026 affecting SMS, Europe, lasting 3h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 15, 2026, 01:40 PM UTC
Twilio customers may be experiencing SMS delivery failures from France to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 15, 2026, 02:33 PM UTC
Twilio customers may be experiencing SMS delivery failures from France to a subset of Twilio Short Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 15, 2026, 03:08 PM UTC
We have observed a recovery in SMS delivery from France to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 15, 2026, 05:08 PM UTC
We have observed a recovery in SMS delivery from France to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 15, 2026, 05:20 PM UTC
The incident has been resolved and SMS delivery from network subscribers in France to a subset of Twilio Short Codes is operating normally.