Twilio incident

SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico

Minor Ongoing View vendor source →

Twilio is currently experiencing a minor incident affecting SMS Short Code, North America and SMS, Latin America, which began 9h ago. The vendor's full update timeline is below.

Started
Oct 14, 2026, 05:48 PM UTC
Resolved
Ongoing
Duration
● 8h 49m
Detected by Pingoru
Oct 14, 2026, 05:48 PM UTC

Affected components

SMS Short Code, North AmericaSMS, Latin America

Update timeline

  1. investigating Oct 14, 2026, 05:48 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Oct 14, 2026, 06:49 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Oct 14, 2026, 08:49 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

  4. monitoring Oct 14, 2026, 09:19 PM UTC

    We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. monitoring Oct 14, 2026, 11:19 PM UTC

    We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.