Twilio experienced a notice incident on October 15, 2026 affecting SMS and API v3 and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
SMSAPI v3SendGrid APISendGrid Website
Update timeline
- resolved Oct 15, 2026, 05:27 PM UTC
Our team identified and resolved an issue affecting Email Suppressions. Between September 24 and September 29, 2026, customers may have experienced suppression list changes not being reflected, which could have impacted mail send and unsubscribe processing. A very small amount of mail sent during this period may not have been delivered, and some unsubscribe requests may not have been saved as expected. Affected unsubscribe records have been restored, and all impacted services are operating normally. No customer action is required.