SMS Delivery Failures from Twilio Phone Numbers to MEGACOM Kyrgyzstan
Affected: SMS, APAC
Twilio Outage History
Twilio degraded View live status →Twilio had 300 outages in the last 2 years totaling 460h 16m of downtime — averaging 12 incidents per month.
There were 300 Twilio outages since April 7, 2026 totaling 460h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.
SMS Delivery Delays from Twilio to Chunghwa and FarEasTone Taiwan
Affected: SMS, APAC
Timeline · 6 updates
- investigating May 31, 2026, 02:00 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 31, 2026, 02:03 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 31, 2026, 03:04 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 31, 2026, 04:08 PM UTC
We have observed a recovery in SMS delivery from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 31, 2026, 06:08 PM UTC
We have observed a recovery in SMS delivery from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved May 31, 2026, 08:17 PM UTC
The incident has been resolved and SMS delivery from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan is operating normally.
User Authentication Identity SNA Missing Redirects for XL Axiata in Indonesia
Affected: Verify Silent Network Auth
Timeline · 11 updates
SMS Delivery Receipt Delays from Twilio Phone Numbers to Algar Telecom Brazil
Affected: SMS, Latin America
Timeline · 9 updates
SMS Delivery Delays From a Subset of Twilio Phone Numbers to Movistar Mexico
Affected: SMS, Latin America
Timeline · 5 updates
- investigating May 29, 2026, 09:10 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 29, 2026, 10:04 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 29, 2026, 10:52 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 30, 2026, 12:57 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved May 30, 2026, 01:32 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico is operating normally.
Voice Call Failures From Network Subscribers to a Subset of Twilio Brazil Phone Numbers
Affected: Voice, Latin America
Timeline · 9 updates
National Phone Numbers Outside of the US Blocked in 1Console
Affected: PHONE NUMBERS
Timeline · 11 updates
SMS Delivery Delays and Failures From United States to a Subset of Twilio Phone Numbers
Affected: SMS Long Code, North AmericaSMS Short Code, North AmericaSMS Toll-Free, North AmericaSMS Toll-Free, North America
Timeline · 4 updates
- investigating May 29, 2026, 06:18 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to a subset of Twilio United States Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 29, 2026, 07:09 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from network subscribers in the United States to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 29, 2026, 07:10 AM UTC
We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio United States Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 29, 2026, 07:13 AM UTC
The incident has been resolved and SMS delivery from the United States to a subset of Twilio Phone Numbers is operating normally.
SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Italy
Affected: SMS, Europe
Timeline · 5 updates
- investigating May 29, 2026, 06:03 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating May 29, 2026, 07:04 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating May 29, 2026, 09:36 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring May 29, 2026, 10:16 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 29, 2026, 12:03 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to affected networks in Italy is operating normally.
SMS Delivery Delays and Failures from a Subset of Twilio Phone Numbers to Rakuten Japan
Affected: SMS, APAC
Timeline · 6 updates
- investigating May 29, 2026, 02:49 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 29, 2026, 02:59 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 29, 2026, 04:00 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 29, 2026, 06:00 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring May 29, 2026, 06:01 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Rakuten network subscribers in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 29, 2026, 07:52 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Rakuten network subscribers in Japan is operating normally.
SMS Delivery Failures Between Twilio and Multiple Networks in France
Affected: SMS, Europe
Timeline · 5 updates
- investigating May 28, 2026, 10:54 PM UTC
Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Short Codes and multiple networks in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating May 28, 2026, 11:56 PM UTC
Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Numbers and network subscribers on multiple networks in France. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 29, 2026, 12:47 AM UTC
We have observed a recovery in SMS delivery between Twilio and multiple networks in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 29, 2026, 02:48 AM UTC
We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in France and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved May 29, 2026, 06:08 AM UTC
The incident has been resolved and SMS delivery between Twilio and network subscribers on affected networks in France is operating normally.
SMS Delivery Delays from Twilio Phone Numbers to MTN Zambia
Affected: SMS, Middle East & Africa
Timeline · 4 updates
- investigating May 28, 2026, 05:39 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 28, 2026, 06:01 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 28, 2026, 07:01 PM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to MTN network subscribers in Zambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 28, 2026, 09:05 PM UTC
The incident has been resolved and SMS delivery from Twilio Phone Numbers to MTN network subscribers in Zambia is operating normally.
[Retro]SMS Delivery Delays and Failures between Twilio and Multiple Networks in United Kingdom
Affected: SMS, Europe
Timeline · 2 updates
- monitoring May 28, 2026, 12:16 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and multiple networks in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved May 28, 2026, 12:19 PM UTC
The incident has been resolved and SMS delivery between Twilio and affected networks in the United Kingdom is operating normally.
[Retro] [SNOC] SMS Delivery Failure To A Subset Of Twilio Numbers In United Kingdom
Affected: SMS, Middle East & Africa
Timeline · 2 updates
- investigating May 28, 2026, 11:19 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Botswana. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved May 28, 2026, 12:20 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Botswana. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Ecuador
Affected: Voice, Latin America
Timeline · 6 updates
- identified May 27, 2026, 11:15 PM UTC
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Ecuador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 28, 2026, 12:16 AM UTC
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Ecuador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 28, 2026, 02:16 AM UTC
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Ecuador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified May 28, 2026, 06:17 AM UTC
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Ecuador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring May 28, 2026, 07:06 AM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Ecuador and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 28, 2026, 09:12 AM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Ecuador and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Twilio Accounts May Not Be Able to Add a Participant to a Conference Using the Create Participant API, or Modify the State of a Conference Participant (Hold, Unhold, Mute, Unmute) via the Participants API
Affected: Conference US1Conference AU1Conference IE1Flex Programmable Voice
Timeline · 3 updates
- investigating May 27, 2026, 09:22 PM UTC
We are investigating an issue with Twilio Accounts that may not be able to add a participant to a Conference using the Create Participant API, or modify the state of a Conference Participant (Hold, Unhold, Mute, Unmute) via the Participants API. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 27, 2026, 10:06 PM UTC
We also determined that this issue is also impacting Flex. Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 27, 2026, 11:35 PM UTC
Our engineers have monitored the fix and confirmed the issue with Flex and Twilio Conferences has been resolved. All services are now operating normally at this time.
Errors With Flex Agent Copilot
Affected: Flex Agent Desktop
Timeline · 3 updates
- identified May 27, 2026, 05:40 PM UTC
Our engineers have identified the issue where we are seeing errors with Flex Agent Copilot generating Conversation Wrap Up Notes. This issue is due to upstream performance degradation with one of our vendors. Our team is actively monitoring the situation alongside their team to ensure services return to normal as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 27, 2026, 06:44 PM UTC
Errors in Flex Agent Copilot generating Conversation Wrap Up Notes is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved May 27, 2026, 08:18 PM UTC
Our engineers have monitored the fix and confirmed the issue with Errors in Flex Agent Copilot generating Conversation Wrap Up Notes has been resolved. All services are now operating normally at this time.
SMS and MMS Delivery Delays from Twilio to Verizon United States
Affected: SMS Long Code, North AmericaSMS Long Code, North AmericaMMS Long Code, North AmericaMMS Long Code, North AmericaSMS Short Code, North AmericaSMS Toll-Free, North AmericaMMS Short Code, North AmericaMMS Toll-Free, North AmericaSMS Toll-Free, North AmericaMMS Toll-Free, North America
Timeline · 12 updates
Delays in Conference Insights Pipeline Voice Insights
Affected: Voice Insights US1
Timeline · 3 updates
- identified May 27, 2026, 05:00 PM UTC
Our engineers have identified Delays in Conference Insights Pipeline Voice Insights and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 27, 2026, 05:20 PM UTC
Conference Insights Pipeline Voice Insights is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved May 27, 2026, 05:44 PM UTC
Conference Insights Pipeline Voice Insights issue has been resolved and is operating normally at this time.
Delays in Conference Recording Availability
Timeline · 3 updates
- investigating May 27, 2026, 03:17 PM UTC
Twilio engineers are investigating delays in conference recording availability. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- monitoring May 27, 2026, 04:17 PM UTC
Conference Recording Availability is now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
- resolved May 27, 2026, 04:47 PM UTC
Conference Recording Availability has been resolved and is operating normally at this time.
Processing Delays Within Conversation Intelligence V2
Affected: Flex Agent DesktopConversation Intelligence
Timeline · 6 updates
- identified May 27, 2026, 03:08 PM UTC
We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Our team is actively monitoring the situation to ensure services return to normal as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.
- identified May 27, 2026, 03:27 PM UTC
We are continuing to work on a fix for this issue.
- identified May 27, 2026, 03:28 PM UTC
We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Our team is actively monitoring the situation to ensure services return to normal as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.
- identified May 27, 2026, 03:35 PM UTC
We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Additionally we are seeing errors with Flex Agent Copilot generating Conversation Wrap Up Notes. This issue is due to upstream performance degradation with one of our vendors. Our team is actively monitoring the situation alongside their team to ensure services return to normal as quickly as possible. We expect to provide another update in 2 hour or as soon as more information becomes available.
- monitoring May 27, 2026, 04:42 PM UTC
Conversation Intelligence v2 and Flex Agent Copilot is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved May 27, 2026, 05:13 PM UTC
Delays within Conversation Intelligence v2 and Flex Agent Copilot has been resolved and is operating normally at this time.
SMS Delivery Delays from Twilio to Wind Tre Italy
Affected: SMS, Europe
Timeline · 5 updates
- investigating May 27, 2026, 12:54 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Wind Tre network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 27, 2026, 01:57 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Wind Tre network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 27, 2026, 02:57 PM UTC
We have observed a recovery in SMS delivery from Twilio to Wind Tre network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 27, 2026, 05:02 PM UTC
We have observed a recovery in SMS delivery from Twilio to Wind Tre network subscribers in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved May 27, 2026, 06:44 PM UTC
The incident has been resolved and SMS delivery from Twilio to Wind Tre network subscribers in Italy is operating normally.
SMS Delivery Delays from Twilio Phone Numbers to Megafon Russia
Affected: SMS, Europe
Timeline · 5 updates
- investigating May 26, 2026, 08:05 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Megafon network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 26, 2026, 08:12 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Megafon network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 26, 2026, 09:12 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Megafon network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 26, 2026, 09:24 PM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Megafon network subscribers in Russia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 26, 2026, 09:42 PM UTC
The incident has been resolved. This is due to an ongoing scheduled maintenance window. For further updates, please refer to the status page: https://status.twilio.com/incidents/zd7kc2mjn5bg
Verify Endpoint Receiving Back Intermittent 502 Bd Gateway
Affected: Group RoomsPeer-to-Peer RoomsVerifyLookupCompositionsGo Rooms
Timeline · 3 updates
- identified May 26, 2026, 02:35 PM UTC
Our engineers have identified the issue with Twilio Verify endpoints timeout and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- identified May 26, 2026, 02:56 PM UTC
We are continuing to work on a fix for this issue.
- resolved May 26, 2026, 03:21 PM UTC
We are still experiencing Verify issues, however, since there are several Twilio impacted services, we're resolving this post and we're consolidating all impacted products and services into one post. You can check the status of this at https://status.twilio.com/incidents/vj2tstpwyx4n.
Multiple API Endpoints Experiencing Timeouts
Affected: StudioGroup RoomsPeer-to-Peer RoomsFunctionsVerifyAssetsLookupCompositionsREST APINetwork Traversal ServiceSyncGo RoomsConversations
Timeline · 4 updates
- identified May 26, 2026, 02:18 PM UTC
Our engineers have identified the issue high Error rate for Programmable Video, high amount of E2E failures pointing to API timeout and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- identified May 26, 2026, 02:27 PM UTC
We are continuing to work on a fix for this issue.
- identified May 26, 2026, 02:32 PM UTC
Our engineers have identified the issue high where customer might experience timeouts when connecting to Video API and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- resolved May 26, 2026, 03:43 PM UTC
Our engineers have identified the issue high where customer might experience timeouts when connecting to subset of Twilio API and are working to deploy a fix. We’ve been observing recovery for 45 minutes.