Twilio incident
Voice Call Failures from Austria to a Subset of Twilio Austria Phone Numbers
Twilio experienced a minor incident on October 15, 2026 affecting Voice, Europe, lasting 5h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 15, 2026, 06:08 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers in Austria to a subset of Twilio Austria Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 15, 2026, 07:10 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Austria Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 15, 2026, 08:15 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers in Austria to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 15, 2026, 09:07 PM UTC
We have observed a recovery in voice calls from network subscribers to Twilio Austria Mobile Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 15, 2026, 11:11 PM UTC
The incident has been resolved and voice calls from network subscribers in Austria to a subset of Twilio Austria Phone Numbers are operating normally.