Twilio incident
Silent Network Authentication (SNA) Failure Increase in Philippines
Twilio experienced a minor incident on October 15, 2026 affecting Verify Silent Network Auth, lasting 4h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 15, 2026, 08:56 AM UTC
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) in the Philippines. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 15, 2026, 09:29 AM UTC
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) in the Philippines. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 15, 2026, 10:30 AM UTC
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) in the Philippines. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 15, 2026, 11:24 AM UTC
We have observed recovery in API transactions for Silent Network Authentication (SNA) in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 15, 2026, 01:30 PM UTC
The incident has been resolved and API transactions for Silent Network Authentication (SNA) in the Philippines are operating normally.