Twilio incident
SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Multiple Networks in Colombia
Twilio experienced a minor incident on October 16, 2026 affecting SMS, Latin America, lasting 6h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 16, 2026, 09:13 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to network subscribers on multiple networks in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 16, 2026, 09:27 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 16, 2026, 10:38 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 16, 2026, 11:42 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 17, 2026, 01:47 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 17, 2026, 03:59 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes and Long Codes to affected networks in Colombia is operating normally.