ThousandEyes incident
Service degradation affecting user login and API access
Resolved on January 7, 2026, affecting Platform Availability and API Availability.
The ThousandEyes team detected an issue with the login component of the main ThousandEyes web application. Customers may have experienced 5xx HTTP errors while authenticating on the webapp or using the API between 23:05 and 23:15 UTC. The team deployed a fix and no new issues have been observed since 23:15 UTC. ThousandEyes Support is available 24/7. If you need assistance or have any questions, open a case by sending an email to [email protected], or open a live chat session to speak with an engineer from within app.thousandeyes.com.
Affected components
Update timeline
- resolved Jan 07, 2026, 11:41 PM UTC
The ThousandEyes team detected an issue with the login component of the main ThousandEyes web application. Customers may have experienced 5xx HTTP errors while authenticating on the webapp or using the API between 23:05 and 23:15 UTC. The team deployed a fix and no new issues have been observed since 23:15 UTC. ThousandEyes Support is available 24/7. If you need assistance or have any questions, open a case by sending an email to [email protected], or open a live chat session to speak with an engineer from within app.thousandeyes.com.
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