ThousandEyes incident

Service Degradation Affecting Endpoint Scheduled tests

Notice Resolved View vendor source →

ThousandEyes experienced a notice incident on January 27, 2026 affecting Test data availability and Reports and Dashboards, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2026, 06:20 PM UTC
Resolved
Jan 27, 2026, 08:00 PM UTC
Duration
1h 40m
Detected by Pingoru
Jan 27, 2026, 06:20 PM UTC

Affected components

Test data availabilityReports and Dashboards

Update timeline

  1. investigating Jan 27, 2026, 06:20 PM UTC

    We are currently investigating an issue that is impacting Endpoint scheduled tests. Impact: Endpoint scheduled tests data is delayed by 30 minutes

  2. investigating Jan 27, 2026, 06:32 PM UTC

    We also identified a possible delay under Views and Dashboards for Endpoint Agent Network metrics

  3. investigating Jan 27, 2026, 06:39 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Jan 27, 2026, 07:07 PM UTC

    A fix has been implemented and we are monitoring the results

  5. resolved Jan 27, 2026, 08:00 PM UTC

    This incident has been resolved