ThousandEyes incident
Connected Devices Agent Availability Issues in EU Region
ThousandEyes experienced a minor incident on June 8, 2026 affecting Connected Devices Test Assignment, lasting 23h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 08, 2026, 04:23 PM UTC
We are investigating platform degradation for connected devices agents to determine if users are experiencing an issue with the agents.
- identified Jun 08, 2026, 04:30 PM UTC
Summary: An issue impacting connected device agent availability in the EU Region began at 15:02 UTC. Impact: Triggered tests and two-step Real Speed Tests may be affected. Currently, a small number of agents are disconnected from the trigger-testing platform. Scheduled testing remains unaffected. Status: Our engineering team is currently working in restoring the service.
- monitoring Jun 08, 2026, 04:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 09, 2026, 04:01 PM UTC
This incident has been resolved.