ThousandEyes incident

Connected Devices Agent Availability Issues in EU Region

Minor Ongoing View vendor source →

ThousandEyes is currently experiencing a minor incident affecting Connected Devices Test Assignment, which began 3h ago. The vendor's full update timeline is below.

Started
Jun 08, 2026, 04:23 PM UTC
Resolved
Ongoing
Duration
● 2h 50m
Detected by Pingoru
Jun 08, 2026, 04:23 PM UTC

Affected components

Connected Devices Test Assignment

Update timeline

  1. investigating Jun 08, 2026, 04:23 PM UTC

    We are investigating platform degradation for connected devices agents to determine if users are experiencing an issue with the agents.

  2. identified Jun 08, 2026, 04:30 PM UTC

    Summary: An issue impacting connected device agent availability in the EU Region began at 15:02 UTC. Impact: Triggered tests and two-step Real Speed Tests may be affected. Currently, a small number of agents are disconnected from the trigger-testing platform. Scheduled testing remains unaffected. Status: Our engineering team is currently working in restoring the service.

  3. monitoring Jun 08, 2026, 04:46 PM UTC

    A fix has been implemented and we are monitoring the results.