TeleSign Outage History

Started Aug 04, 2026, 04:43 PM UTC· resolved Aug 04, 2026, 06:18 PM UTC

1. investigating Aug 04, 2026, 04:43 PM UTC

   Start Time: 9:36AM PDT - 8/4/26 End Time: Ongoing We received notification that RCS & RDS DigiMobil (226/05) from Romania (RO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01214759

2. resolved Aug 04, 2026, 06:18 PM UTC

   Start Time: 9:36AM PDT - 8/4/26 End Time: 10:43AM PDT - 8/4/26 We received notification that the network issues previously reported by RCS & RDS DigiMobil (226/05) from Romania (RO) have been resolved. RCS & RDS DigiMobil (226/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01214759

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Started Aug 04, 2026, 09:16 AM UTC· resolved Aug 04, 2026, 10:08 AM UTC

1. investigating Aug 04, 2026, 09:16 AM UTC

   Start Time: 2:14 AM PDT - 8/4/26 End Time: Ongoing We received notification that Telekom (T-Mobile/D1) (262/01;06;78) from Germany (DE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01214369

2. resolved Aug 04, 2026, 10:08 AM UTC

   Start Time: 2:14 AM PDT - 8/4/26 End Time: 2:49 AM PDT - 8/4/26 We received notification that the network issues previously reported by Telekom (T-Mobile/D1) (262/01;06;78) from Germany (DE) have been resolved. Telekom (T-Mobile/D1) (262/01;06;78) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01214369

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Started Aug 03, 2026, 03:48 PM UTC· resolved Aug 03, 2026, 05:47 PM UTC

1. investigating Aug 03, 2026, 03:48 PM UTC

   Start Time: 8:42 AM PST - 08/03/26 End Time: Ongoing We received notification that Ooredoo (Wataniya) (419/03) from Kuwait (KW) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01213774

2. resolved Aug 03, 2026, 05:47 PM UTC

   Start Time: 8:42 AM PST - 08/03/26 End Time: 10:25 AM PST - 08/03/26 We received notification that the network issues previously reported by Ooredoo (Wataniya) (419/03) from Kuwait (KW) have been resolved. Ooredoo (Wataniya) (419/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01213774

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Started Aug 03, 2026, 02:45 PM UTC· resolved Aug 05, 2026, 08:31 AM UTC

1. investigating Aug 03, 2026, 02:45 PM UTC

   Start Time: 7:30AM PDT - 8/3/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Brazil (BR) - Claro (724/05;12;38). Please note that some of DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01213689

2. resolved Aug 05, 2026, 08:31 AM UTC

   Start Time: 7:30AM PDT - 8/3/26 End Time: 9:47AM PDT - 8/4/26 Previously reported issues with 2-Way SMS delivery toward Brazil (BR) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01213689

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Started Aug 03, 2026, 12:03 AM UTC· resolved Aug 05, 2026, 09:38 PM UTC

1. identified Aug 03, 2026, 12:03 AM UTC

   Date: 08/02/2026 Start Time: 02:35 PM PST End Time: Ongoing We received a notification from our partner that Phone ID Live is currently experiencing issues in Indonesia (ID) for Indosat Ooredoo Hutchison (510/01;03;21;89) end users, which may cause delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

2. resolved Aug 05, 2026, 09:38 PM UTC

   This incident has been resolved.

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Started Jul 29, 2026, 06:52 PM UTC· resolved Jul 29, 2026, 08:58 PM UTC

1. investigating Jul 29, 2026, 06:52 PM UTC

   Start Time: 11:45 PDT - 07/29/26 End Time: Ongoing We received notification that Safaricom Limited (639/02) from Kenya (KE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01211431

2. resolved Jul 29, 2026, 08:58 PM UTC

   Start Time: 11:45 AM PDT - 07/29/26 End Time: 12:52 PM PDT - 07/29/26 We received notification that the network issues previously reported by Safaricom Limited (639/02) from Kenya (KE) have been resolved. Safaricom Limited (639/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01211431

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Started Jul 29, 2026, 12:16 AM UTC· resolved Aug 06, 2026, 03:29 AM UTC

1. investigating Jul 29, 2026, 12:16 AM UTC

   Start Time: 04:20 PM PST - 07/28/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Colombia (CO). Please note that all DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01210825

2. resolved Aug 06, 2026, 03:29 AM UTC

   Start Time: 04:20 PM PST - 07/28/26 End Time: 11:00 AM PST - 08/03/26 Previously reported issues with 2-Way SMS delivery toward Colombia (CO) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01210825

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Started Jul 28, 2026, 09:08 AM UTC· resolved Jul 28, 2026, 10:23 AM UTC

1. investigating Jul 28, 2026, 09:08 AM UTC

   Dear Customers and Partners, We are currently experiencing a service disruption. Our Network Engineers team is working to identify the root cause and implement a solution. Once we have more information, we will make sure to update you.

2. resolved Jul 28, 2026, 10:23 AM UTC

   Start Time: 06:05 UTC End Time: 10:11 UTC Dear Customers and Partners, Our Network Engineers have identified and successfully resolved this incident. We are currently working on the root cause analysis and will provide it once available. We sincerely apologize for the inconvenience this may have caused you.

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Started Jul 24, 2026, 10:39 AM UTC· resolved Jul 24, 2026, 10:34 PM UTC

1. investigating Jul 24, 2026, 10:39 AM UTC

   Start Time: 03:35AM PDT - 07/24/2026 End Time: Ongoing We received notification that Claro (712/03) from Costa Rica (CR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01208736

2. resolved Jul 24, 2026, 10:34 PM UTC

   Start Time: 3:35AM PDT - 07/24/2026 End Time: 2:45 PM PDT - 07/24/2026 We received notification that the network issues previously reported by Claro (712/03) from Costa Rica (CR) have been resolved. Claro (712/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01208736

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Started Jul 24, 2026, 08:30 AM UTC· resolved Jul 24, 2026, 12:06 PM UTC

1. investigating Jul 24, 2026, 08:30 AM UTC

   Start Time: 1:27 AM PDT - 7/24/26 End Time: Ongoing We received notification that Telecomunicaciones de GuatemalaS.A.(Sercom/Claro)) (704/01;03) from Guatemala (GT) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01208662

2. resolved Jul 24, 2026, 12:06 PM UTC

   Start Time: 1:27 AM PDT - 7/24/26 End Time: 03:17AM PDT - 07/24/2026 We received notification that the network issues previously reported by GuatemalaS.A.(Sercom/Claro)) (704/01;03) from Guatemala (GT) have been resolved. GuatemalaS.A.(Sercom/Claro)) (704/01;03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01208662

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Started Jul 24, 2026, 06:55 AM UTC· resolved Jul 24, 2026, 12:25 PM UTC

1. identified Jul 24, 2026, 06:55 AM UTC

   Date: 7/23/2026 Start Time: 11:20 PM PDT End Time: Ongoing We received notification from our partner that Contact match, Sim swap, and Number deactivation are currently having issues in the United Kingdom EE, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

2. identified Jul 24, 2026, 07:51 AM UTC

   Addon Number deactivation has been recovered, and we are continuing to work towards complete resolution.

3. resolved Jul 24, 2026, 12:25 PM UTC

   Date: 7/24/2026 Start Time: 11:20 PM PST 7/23/2026 End Time: 04:15 AM PST We received notification from our partner that the issue previously noticed in the United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

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Started Jul 23, 2026, 08:41 PM UTC· resolved Jul 25, 2026, 03:10 AM UTC

1. investigating Jul 23, 2026, 08:41 PM UTC

   Start Time: 8:01 AM PST - 07/20/26 End Time: Ongoing We received notification that Onatel (642/03) from Burundi (BI) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01206444

2. resolved Jul 25, 2026, 03:10 AM UTC

   Start Time: 8:01 AM PST - 07/20/26 End Time: 2:47 PM PST - 07/24/26 We received notification that the network issues previously reported by Onatel (642/03) from Burundi (BI) have been resolved. Onatel (642/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01206444

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Started Jul 23, 2026, 06:40 AM UTC· resolved Jul 23, 2026, 09:36 AM UTC

1. investigating Jul 23, 2026, 06:40 AM UTC

   Start Time: 11:30PM PDT - 07/22/2026 End Time: Ongoing We received notification that Telefonica Celular S.A (CELTEL) (708/02;002) from Honduras (HN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01208061

2. investigating Jul 23, 2026, 09:34 AM UTC

   We are continuing to investigate this issue.

3. resolved Jul 23, 2026, 09:36 AM UTC

   Start Time: 11:30PM PDT - 07/22/2026 End Time: 01:10AM PDT - 07/23/2026 We received notification that the network issues previously reported by Telefonica Celular S.A (CELTEL) (708/02;002) from Honduras (HN) have been resolved. Telefonica Celular S.A (CELTEL) (708/02;002) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01208061

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Started Jul 22, 2026, 02:57 PM UTC· resolved Jul 23, 2026, 04:13 AM UTC

1. investigating Jul 22, 2026, 02:57 PM UTC

   Start Time: 05:30 AM PDT - 07/22/2026 End Time: Ongoing We received notification that Voice in India is currently experiencing service disruption. We will inform you once the operator has come to a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

2. resolved Jul 23, 2026, 04:13 AM UTC

   Date: 07/22/2026 Start Time: 05:30 AM PDT End Time: 10:00 AM PDT We received notification that the network issues previously reported by our networking partner from India have been resolved. The end users should no longer experience delays in receiving VOICE calls, as all services are now functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected].

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Started Jul 22, 2026, 05:55 AM UTC· resolved Jul 22, 2026, 10:49 AM UTC

1. investigating Jul 22, 2026, 05:55 AM UTC

   Start Time: 10:51 PM PDT - 7/21/26 End Time: Ongoing We received notification that Sentel (608/02) from Senegal (SN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01207287

2. resolved Jul 22, 2026, 10:49 AM UTC

   Start Time: 10:51 PM PDT - 7/21/26 End Time: 11:33 PM PDT - 7/21/26 We received notification that the network issues previously reported by Sentel (608/02) from Senegal (SN) have been resolved. Sentel (608/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01207287

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Started Jul 21, 2026, 11:13 AM UTC· resolved Jul 21, 2026, 03:13 PM UTC

1. investigating Jul 21, 2026, 11:13 AM UTC

   Start Time: 04:10am PDT - 07/21/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Ireland (IE). Please note that all DLC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01206876

2. resolved Jul 21, 2026, 03:13 PM UTC

   Start Time: 04:10am PDT - 07/21/26 End Time: 05:12am PDT - 07/21/26 Previously reported issues with 2-Way SMS delivery toward Ireland (IE) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01206876

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Started Jul 21, 2026, 04:20 AM UTC· resolved Jul 21, 2026, 05:06 AM UTC

1. investigating Jul 21, 2026, 04:20 AM UTC

   Start Time: 09:16 PM PDT - 07/20/26 End Time: Ongoing We received notification that Telefonica Movil de Chile (730/02) from Chile (CL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF01206689

2. resolved Jul 21, 2026, 05:06 AM UTC

   Start Time: 09:16 PM PDT - 07/20/26 End Time: 09:51 PM PDT - 07/20/26 We received notification that the network issues previously reported by Telefonica Movil de Chile (730/02) from Chile (CL) have been resolved. Telefonica Movil de Chile (730/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF01206689

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Started Jul 19, 2026, 02:55 PM UTC· resolved Jul 20, 2026, 08:08 AM UTC

1. investigating Jul 19, 2026, 02:55 PM UTC

   Start Time: 07:45AM PDT - 07/19/2026 End Time: Ongoing We received notification that Algar (724/07;32;33;34) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01205986

2. resolved Jul 20, 2026, 08:08 AM UTC

   Start Time: 07:45AM PDT - 07/19/2026 End Time: 12:12AM PDT - 07/20/2026 We received notification that the network issues previously reported by Algar (724/07;32;33;34) from Brazil (BR) have been resolved. Algar (724/07;32;33;34) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01205986

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Started Jul 18, 2026, 10:39 AM UTC· resolved Jul 18, 2026, 02:41 PM UTC

1. investigating Jul 18, 2026, 10:39 AM UTC

   Start Time: 3:33 AM PDT - 07/17/26 End Time: Ongoing We received notification that Telekom Slovenije d.d. (293/41) from Slovenia (SI) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01205763

2. resolved Jul 18, 2026, 02:41 PM UTC

   Start Time: 3:33 AM PDT - 07/18/26 End Time: 6:30 AM PDT - 07/18/26 We received notification that the network issues previously reported by Telekom Slovenije d.d. (293/41) from Slovenia (SI) have been resolved. Telekom Slovenije d.d. (293/41) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01205763

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Started Jul 18, 2026, 08:08 AM UTC· resolved Jul 18, 2026, 10:02 AM UTC

1. investigating Jul 18, 2026, 08:08 AM UTC

   Start Time: 1:02 AM PST - 07/18/26 End Time: Ongoing We received notification that Telekom Slovenije d.d. (293/41) from Slovenia (SI) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01205732

2. resolved Jul 18, 2026, 10:02 AM UTC

   Start Time: 1:02 AM PST - 07/18/26 End Time: 2:44 AM PST - 07/18/26 We received notification that the network issues previously reported by Telekom Slovenije d.d. (293/41) from Slovenia (SI) have been resolved. Telekom Slovenije d.d. (293/41) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01205732

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Started Jul 17, 2026, 11:56 PM UTC· resolved Jul 18, 2026, 04:19 AM UTC

1. investigating Jul 17, 2026, 11:56 PM UTC

   Start Time: 04:48 PM PDT - 07/17/26 End Time: Ongoing We received notification that Nigeria Communications Ltd (MTN) (621/30) from Nigeria (NG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01205644

2. resolved Jul 18, 2026, 04:19 AM UTC

   Start Time: 4:48 PM PDT - 07/17/26 End Time: 8:45 PM PDT - 07/17/26 We received notification that the network issues previously reported by Nigeria Communications Ltd (MTN) (621/30) from Nigeria (NG) have been resolved. Nigeria Communications Ltd (MTN) (621/30) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01205644

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Started Jul 16, 2026, 11:37 PM UTC· resolved Jul 17, 2026, 01:10 AM UTC

1. investigating Jul 16, 2026, 11:37 PM UTC

   Start Time: 16:33PDT - 7/16/26 End Time: Ongoing We received notification that Claro Chile (730/03) from Chile (CL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01205140

2. resolved Jul 17, 2026, 01:10 AM UTC

   Start Time: 16:33PDT - 7/16/26 End Time: 06:09 PM PDT - 7/16/26 We received notification that the network issues previously reported by Claro Chile (730/03) from Chile (CL) have been resolved. Claro Chile (730/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01205140

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Started Jul 16, 2026, 10:22 PM UTC· resolved Jul 17, 2026, 12:07 AM UTC

1. investigating Jul 16, 2026, 10:22 PM UTC

   Start Time: 13:34 PDT - 7/16/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Colombia (CO) - Multiple operators. Please note that all DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01205124

2. resolved Jul 17, 2026, 12:07 AM UTC

   Start Time: 13:34 PDT - 7/16/26 End Time: 05:06 PM PDT - 7/16/26 Previously reported issues with 2-Way SMS delivery toward Colombia (CO) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01205124

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Started Jul 16, 2026, 11:32 AM UTC· resolved Jul 17, 2026, 12:15 PM UTC

1. investigating Jul 16, 2026, 11:32 AM UTC

   We have received notification that services for Phone ID Sim Swap addon toward Brazil are experiencing delays. We will inform you as soon as we receive a resolution.

2. resolved Jul 17, 2026, 12:15 PM UTC

   Date: 07/16/26 Start Time: 02:00 AM PDT End Time: 06:30 AM PDT We received notification from our partner that the issue previously noticed in Brazil has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

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Started Jul 15, 2026, 02:19 PM UTC· resolved Jul 15, 2026, 04:48 PM UTC

1. investigating Jul 15, 2026, 02:19 PM UTC

   Start Time: 07:15 AM PDT - 07/15/26 End Time: Ongoing We received notification that AsiaCell (418/05) from Iraq (IQ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01204245

2. resolved Jul 15, 2026, 04:48 PM UTC

   Start Time: 07:15 AM PDT - 07/15/26 End Time: 09:27 AM PDT - 07/15/26 We received notification that the network issues previously reported by AsiaCell (418/05) from Iraq (IQ) have been resolved. AsiaCell (418/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01204245

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