TeleSign incident

Operator Alert - Guatemala (GT) - Telecomunicaciones de GuatemalaS.A.(Sercom/Claro)) (704/01;03) - 7/24/26

Minor Resolved View vendor source →

TeleSign experienced a minor incident on July 24, 2026 affecting NA & LATAM - All countries, lasting 3h 35m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2026, 08:30 AM UTC
Resolved
Jul 24, 2026, 12:06 PM UTC
Duration
3h 35m
Detected by Pingoru
Jul 24, 2026, 08:30 AM UTC

Affected components

NA & LATAM - All countries

Update timeline

  1. investigating Jul 24, 2026, 08:30 AM UTC

    Start Time: 1:27 AM PDT - 7/24/26 End Time: Ongoing We received notification that Telecomunicaciones de GuatemalaS.A.(Sercom/Claro)) (704/01;03) from Guatemala (GT) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01208662

  2. resolved Jul 24, 2026, 12:06 PM UTC

    Start Time: 1:27 AM PDT - 7/24/26 End Time: 03:17AM PDT - 07/24/2026 We received notification that the network issues previously reported by GuatemalaS.A.(Sercom/Claro)) (704/01;03) from Guatemala (GT) have been resolved. GuatemalaS.A.(Sercom/Claro)) (704/01;03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01208662