TeleSign experienced a notice incident on July 28, 2026 affecting WhatsApp and WhatsApp and 1 more component, lasting 1h 14m. The incident has been resolved; the full update timeline is below.
Affected components
WhatsAppWhatsAppMessaging API
Update timeline
- investigating Jul 28, 2026, 09:08 AM UTC
Dear Customers and Partners, We are currently experiencing a service disruption. Our Network Engineers team is working to identify the root cause and implement a solution. Once we have more information, we will make sure to update you.
- resolved Jul 28, 2026, 10:23 AM UTC
Start Time: 06:05 UTC End Time: 10:11 UTC Dear Customers and Partners, Our Network Engineers have identified and successfully resolved this incident. We are currently working on the root cause analysis and will provide it once available. We sincerely apologize for the inconvenience this may have caused you.