TeleSign incident

Service disruption for Phone ID Sim Swap addon toward Brazil

Notice Resolved View vendor source →

TeleSign experienced a notice incident on July 16, 2026 affecting Brazil, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 11:32 AM UTC
Resolved
Jul 17, 2026, 12:15 PM UTC
Duration
1d
Detected by Pingoru
Jul 16, 2026, 11:32 AM UTC

Affected components

Brazil

Update timeline

  1. investigating Jul 16, 2026, 11:32 AM UTC

    We have received notification that services for Phone ID Sim Swap addon toward Brazil are experiencing delays. We will inform you as soon as we receive a resolution.

  2. resolved Jul 17, 2026, 12:15 PM UTC

    Date: 07/16/26 Start Time: 02:00 AM PDT End Time: 06:30 AM PDT We received notification from our partner that the issue previously noticed in Brazil has been resolved. End users should no longer experience delays, as all services are back to functioning properly.