TeleSign incident

2-Way service interruptions - Colombia (CO) - 7/16/26

Minor Resolved View vendor source →

TeleSign experienced a minor incident on July 16, 2026 affecting Colombia, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 10:22 PM UTC
Resolved
Jul 17, 2026, 12:07 AM UTC
Duration
1h 44m
Detected by Pingoru
Jul 16, 2026, 10:22 PM UTC

Affected components

Colombia

Update timeline

  1. investigating Jul 16, 2026, 10:22 PM UTC

    Start Time: 13:34 PDT - 7/16/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Colombia (CO) - Multiple operators. Please note that all DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01205124

  2. resolved Jul 17, 2026, 12:07 AM UTC

    Start Time: 13:34 PDT - 7/16/26 End Time: 05:06 PM PDT - 7/16/26 Previously reported issues with 2-Way SMS delivery toward Colombia (CO) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01205124