TeleSign incident

Operator Alert - Burundi (BI) - Onatel (642/03)

Minor Resolved View vendor source →

TeleSign experienced a minor incident on July 23, 2026 affecting EMEA - All countries, lasting 1d 6h. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2026, 08:41 PM UTC
Resolved
Jul 25, 2026, 03:10 AM UTC
Duration
1d 6h
Detected by Pingoru
Jul 23, 2026, 08:41 PM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating Jul 23, 2026, 08:41 PM UTC

    Start Time: 8:01 AM PST - 07/20/26 End Time: Ongoing We received notification that Onatel (642/03) from Burundi (BI) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01206444

  2. resolved Jul 25, 2026, 03:10 AM UTC

    Start Time: 8:01 AM PST - 07/20/26 End Time: 2:47 PM PST - 07/24/26 We received notification that the network issues previously reported by Onatel (642/03) from Burundi (BI) have been resolved. Onatel (642/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01206444