Resolved after 1 day 6 hours, affecting EMEA - All countries, on July 23, 2026.
Start Time: 8:01 AM PST - 07/20/26 End Time: 2:47 PM PST - 07/24/26 We received notification that the network issues previously reported by Onatel (642/03) from Burundi (BI) have been resolved. Onatel (642/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01206444
Affected components
Update timeline
- investigating Jul 23, 2026, 08:41 PM UTC
Start Time: 8:01 AM PST - 07/20/26 End Time: Ongoing We received notification that Onatel (642/03) from Burundi (BI) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01206444
- resolved Jul 25, 2026, 03:10 AM UTC
Start Time: 8:01 AM PST - 07/20/26 End Time: 2:47 PM PST - 07/24/26 We received notification that the network issues previously reported by Onatel (642/03) from Burundi (BI) have been resolved. Onatel (642/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01206444
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