- Detected by Pingoru
- Apr 03, 2026, 06:47 PM UTC
- Resolved
- Apr 03, 2026, 07:47 PM UTC
- Duration
- 59m
Affected: United Kingdom
Timeline · 2 updates
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identified Apr 03, 2026, 06:47 PM UTC
Date: 04/03/26 Start Time: 11:10 AM PDT End Time: Ongoing We received notification from our partner that PhoneID Live is currently having issues in the United Kingdom, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].
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resolved Apr 03, 2026, 07:47 PM UTC
Date: 04/03/2026 Start Time: 11:10 AM PDT End Time: 12:05 PM PDT We received notification from our partner that the issue previously noticed in the United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
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- Detected by Pingoru
- Apr 02, 2026, 11:05 AM UTC
- Resolved
- Apr 02, 2026, 01:35 PM UTC
- Duration
- 2h 29m
Affected: EMEA - All countries
Timeline · 2 updates
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investigating Apr 02, 2026, 11:05 AM UTC
Start Time: 4:04 AM PDT - 04/02/26 End Time: Ongoing We received notification that Telia Eesti AS (248/01) from Estonia (EE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01152498
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resolved Apr 02, 2026, 01:35 PM UTC
Start Time: 4:04 AM PDT - 04/02/26 End Time: 5:49 AM PDT - 04/02/26 We received notification that the network issues previously reported by Telia Eesti AS (248/01) from Estonia (EE) have been resolved. Telia Eesti AS (248/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01152498
Read the full incident report →
- Detected by Pingoru
- Apr 02, 2026, 10:59 AM UTC
- Resolved
- Apr 02, 2026, 03:31 PM UTC
- Duration
- 4h 32m
Affected: EMEA - All countries
Timeline · 2 updates
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investigating Apr 02, 2026, 10:59 AM UTC
Start Time: 03:50 am PDT - 04/02/26 End Time: Ongoing We received notification that Ethiopian Telecommunications (636/01) from Ethiopia (ET) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01152496
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resolved Apr 02, 2026, 03:31 PM UTC
Start Time: 03:50 am PDT - 04/02/26 End Time: 08:00 am PDT - 04/02/26 We received notification that the network issues previously reported by Ethiopian Telecommunications (636/01) from Ethiopia (ET) have been resolved. Ethiopian Telecommunications end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01152496
Read the full incident report →
- Detected by Pingoru
- Apr 02, 2026, 08:41 AM UTC
- Resolved
- Apr 02, 2026, 11:32 AM UTC
- Duration
- 2h 50m
Affected: United Kingdom
Timeline · 3 updates
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investigating Apr 02, 2026, 08:41 AM UTC
We have received notification that services for Phone ID - Live - United Kingdom are experiencing delays. We will inform you as soon as we receive a resolution.
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monitoring Apr 02, 2026, 09:53 AM UTC
The previously reported issue is no longer present. We are actively monitoring the situation to confirm continued normal operation.
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resolved Apr 02, 2026, 11:32 AM UTC
04/02/2026 START: 01:14 AM PDT END: 01:30 AM PDT We are pleased to confirm that the issues affecting Phone ID – Live – United Kingdom have been fully resolved. All services are now operating normally, and users should experience uninterrupted functionality. We appreciate your patience while we worked to restore service.
Read the full incident report →
- Detected by Pingoru
- Apr 02, 2026, 04:23 AM UTC
- Resolved
- Apr 02, 2026, 06:45 AM UTC
- Duration
- 2h 22m
Affected: Chile
Timeline · 2 updates
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investigating Apr 02, 2026, 04:23 AM UTC
Start Time: 09:20 pm PDT - 04/01/26 End Time: Ongoing We received notification that Claro Chile (730/03) from Chile (CL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01152293
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resolved Apr 02, 2026, 06:45 AM UTC
Start Time: 09:20 pm PDT - 04/01/26 End Time: 10:33 pm PDT - 04/01/26 We received notification that the network issues previously reported by Claro Chile (730/03) from Chile (CL) have been resolved. Claro Chile (730/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01152293
Read the full incident report →
- Detected by Pingoru
- Apr 01, 2026, 02:32 PM UTC
- Resolved
- Apr 01, 2026, 10:25 PM UTC
- Duration
- 7h 52m
Affected: NA & LATAM - All countriesBrazil
Timeline · 2 updates
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investigating Apr 01, 2026, 02:32 PM UTC
Issue: Operator - Brazil (BR) - Claro (724/05;12;38) Start Time: 06:46AM PDT - 04/01/26 End Time: Ongoing Summary: We received notification that Claro (724/05;12;38) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected].
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resolved Apr 01, 2026, 10:25 PM UTC
Start Time: 06:46 AM PDT - 04/01/26 End Time: 03:16 PM PDT - 04/01/26 We received notification that the network issues previously reported by Claro (724/05;12;38) from Brazil (BR) have been resolved. Claro (724/05;12;38) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01152062
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2026, 09:25 PM UTC
- Resolved
- Mar 31, 2026, 11:04 PM UTC
- Duration
- 1h 39m
Affected: EMEA - All countries
Timeline · 2 updates
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investigating Mar 31, 2026, 09:25 PM UTC
Start Time: 02:20 PM PST - 03/31/26 End Time: Ongoing We received notification that Telekom Srbija (220/03) from Serbia (RS) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01151722
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resolved Mar 31, 2026, 11:04 PM UTC
Start Time: 02:20 PM PST - 03/31/26 End Time: 03:23 PM PST - 03/31/26 We received notification that the network issues previously reported by Telekom Srbija (220/03) from Serbia (RS) have been resolved. Telekom Srbija (220/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01151722
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2026, 06:58 PM UTC
- Resolved
- Apr 01, 2026, 11:50 AM UTC
- Duration
- 16h 51m
Affected: Italy
Timeline · 2 updates
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investigating Mar 31, 2026, 06:58 PM UTC
Date: 03/31/26 Start Time: 11:22 AM PDT End Time: Ongoing Summary: We currently experience quality degradation toward Italy (IT) - Multiple Operators. Customers that send SMS messages to Italy (IT) - Multiple Operator users may notice a difficulties in message delivery. Our competent teams are working on solving this issue. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].
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resolved Apr 01, 2026, 11:50 AM UTC
Issue: Italy (IT) - Multiple Operators - Quality degradation Date: 03/31/26 Start Time: 11:22 AM PDT - 3/31/26 End Time: 4:00 AM PDT - 4/1/26 Summary: The quality issues toward Italy (IT) - Multiple Operators have been resolved. SMS messages to these operators are now being delivered normally without delays. Telesign worked closely with carrier partners to resolve the issue. We apologize for any inconvenience caused and appreciate your patience during the service interruption. If you have any further questions, please contact [email protected].
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2026, 06:26 PM UTC
- Resolved
- Mar 31, 2026, 09:12 PM UTC
- Duration
- 2h 46m
Affected: Mexico
Timeline · 2 updates
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investigating Mar 31, 2026, 06:26 PM UTC
Start Time: 11:24 AM PDT 03/31/26 End Time: Ongoing We received notification that Altan Redes (334/140) from Mexico (MX) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01151647
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resolved Mar 31, 2026, 09:12 PM UTC
Start Time: 11:24 AM PDT 03/31/26 End Time: 01:04 PM PDT 03/31/26 We received notification that the network issues previously reported by Altan Redes (334/140) from Mexico (MX) have been resolved. Altan Redes (334/140) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01151647
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2026, 10:01 AM UTC
- Resolved
- Mar 31, 2026, 10:23 AM UTC
- Duration
- 22m
Affected: United States
Timeline · 2 updates
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investigating Mar 31, 2026, 10:01 AM UTC
Issue: United States (US) - Small Carriers - Quality degradation Start Time: 2:07AM PDT - 3/31/26 End Time: / Summary: We currently experience quality degradation toward United States (US) - Small Carriers. SMS messages towards these operators may face delays or difficulties in delivery. Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01151346
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resolved Mar 31, 2026, 10:23 AM UTC
Issue: United States (US) - Small Carriers - Quality degradation Start Time: 2:07AM PDT - 3/31/26 End Time: 2:54AM PDT - 3/31/26 Summary: The quality issues toward United States (US) - Small Carriers have been resolved. SMS messages to these operators are now being delivered normally without delays. Telesign worked closely with carrier partners to resolve the issue. We apologize for any inconvenience caused and appreciate your patience during the service interruption. If you have any further questions, please contact [email protected]. SF 01151346
Read the full incident report →
- Detected by Pingoru
- Mar 29, 2026, 07:36 AM UTC
- Resolved
- Mar 30, 2026, 01:04 AM UTC
- Duration
- 17h 27m
Affected: EMEA - All countries
Timeline · 2 updates
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investigating Mar 29, 2026, 07:36 AM UTC
Start Time: 00:31 AM PST- 03/29/26 End Time: Ongoing We received notification that Cellcom Israel Ltd. (425/02;15) from Israel (IL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01150428
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resolved Mar 30, 2026, 01:04 AM UTC
Start Time: 00:31 AM PST- 03/29/26 End Time: 00:58 AM PST- 03/29/26 We received notification that the network issues previously reported by Cellcom Israel Ltd. (425/02;15) from Israel (IL) have been resolved. Cellcom Israel Ltd. (425/02;15) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01150428
Read the full incident report →
- Detected by Pingoru
- Mar 28, 2026, 09:42 AM UTC
- Resolved
- Mar 28, 2026, 11:14 AM UTC
- Duration
- 1h 32m
Affected: APAC - All countries
Timeline · 2 updates
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investigating Mar 28, 2026, 09:42 AM UTC
Start Time: 02:36 AM PST - 03/28/26 End Time: Ongoing We received notification that Nepal Mobile (Nepal Telecom) (429/01;03) from Nepal (NP) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF[01150237]
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resolved Mar 28, 2026, 11:14 AM UTC
Start Time: 02:36 AM PST - 03/28/26 End Time: 03:12 AM PST - 03/28/26 We received notification that the network issues previously reported by Nepal Mobile (Nepal Telecom) (429/01;03) from Nepal (NP) have been resolved. Nepal Mobile (Nepal Telecom) (429/01;03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01150237
Read the full incident report →
- Detected by Pingoru
- Mar 28, 2026, 06:24 AM UTC
- Resolved
- Mar 28, 2026, 05:35 PM UTC
- Duration
- 11h 11m
Affected: EMEA - All countries
Timeline · 2 updates
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investigating Mar 28, 2026, 06:24 AM UTC
Start Time: 23:20 PM PST - 03/27/26 End Time: Ongoing We received notification that Orange Cameroun S.A. (624/02) from Cameroon (CM) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF[01150206]
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resolved Mar 28, 2026, 05:35 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 27, 2026, 06:05 PM UTC
- Resolved
- Mar 28, 2026, 12:27 AM UTC
- Duration
- 6h 22m
Affected: NA & LATAM - All countriesBrazil
Read the full incident report →
- Detected by Pingoru
- Mar 27, 2026, 11:08 AM UTC
- Resolved
- Mar 27, 2026, 01:09 PM UTC
- Duration
- 2h 1m
Affected: EMEA - All countries
Read the full incident report →
- Detected by Pingoru
- Mar 27, 2026, 10:14 AM UTC
- Resolved
- Mar 27, 2026, 03:36 PM UTC
- Duration
- 5h 22m
Affected: NA & LATAM - All countriesBrazil
Read the full incident report →
- Detected by Pingoru
- Mar 27, 2026, 12:23 AM UTC
- Resolved
- Mar 27, 2026, 03:25 AM UTC
- Duration
- 3h 2m
Affected: Age verifyEMEA - All countriesContact match
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2026, 09:04 PM UTC
- Resolved
- Mar 26, 2026, 11:04 PM UTC
- Duration
- 1h 59m
Affected: EMEA - All countries
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2026, 11:54 AM UTC
- Resolved
- Mar 26, 2026, 02:07 PM UTC
- Duration
- 2h 13m
Affected: EMEA - All countries
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2026, 10:05 AM UTC
- Resolved
- Mar 26, 2026, 11:39 AM UTC
- Duration
- 1h 33m
Affected: APAC - All countriesVietnam
Read the full incident report →
- Detected by Pingoru
- Feb 28, 2026, 11:03 AM UTC
- Resolved
- Apr 21, 2026, 12:21 PM UTC
- Duration
- 52d 1h
Affected: EMEA - All countries
Timeline · 2 updates
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investigating Feb 28, 2026, 11:03 AM UTC
Start 01:30 AM PST - 02/28/26 End Time: Ongoing We received notification that Irancell (MTN) (432/35) from Iran (IR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01136491
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resolved Apr 21, 2026, 12:21 PM UTC
Start 01:30AM PDT - 02/28/26 End Time: 05:15AM PDT - 04/21/26 We received notification that the network issues previously reported by Irancell (MTN) (432/35) from Iran (IR) have been resolved. Irancell (MTN) (432/35) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01136491
Read the full incident report →
- Detected by Pingoru
- Jan 13, 2025, 09:01 AM UTC
- Resolved
- May 19, 2026, 12:01 PM UTC
- Duration
- 491d 2h
Affected: EMEA - All countriesRussia
Timeline · 2 updates
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identified Jan 13, 2025, 09:01 AM UTC
Date: 03/08/22 End Time: Ongoing We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay or failure in the delivery of SMS messages. We will inform you once the situation is resolved. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected].
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resolved May 19, 2026, 12:01 PM UTC
This incident has been resolved.
Read the full incident report →
