TeleSign incident

Operator Alert - Kenya (KE) - Safaricom Limited (639/02)

Minor Resolved View vendor source →

TeleSign experienced a minor incident on July 29, 2026 affecting EMEA - All countries, lasting 2h 5m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2026, 06:52 PM UTC
Resolved
Jul 29, 2026, 08:58 PM UTC
Duration
2h 5m
Detected by Pingoru
Jul 29, 2026, 06:52 PM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating Jul 29, 2026, 06:52 PM UTC

    Start Time: 11:45 PDT - 07/29/26 End Time: Ongoing We received notification that Safaricom Limited (639/02) from Kenya (KE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01211431

  2. resolved Jul 29, 2026, 08:58 PM UTC

    Start Time: 11:45 AM PDT - 07/29/26 End Time: 12:52 PM PDT - 07/29/26 We received notification that the network issues previously reported by Safaricom Limited (639/02) from Kenya (KE) have been resolved. Safaricom Limited (639/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01211431