TeleSign incident

Operator Alert - Costa Rica (CR) - Claro (712/03) - 07/24/2026

Minor Resolved View vendor source →

TeleSign experienced a minor incident on July 24, 2026 affecting NA & LATAM - All countries, lasting 11h 54m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2026, 10:39 AM UTC
Resolved
Jul 24, 2026, 10:34 PM UTC
Duration
11h 54m
Detected by Pingoru
Jul 24, 2026, 10:39 AM UTC

Affected components

NA & LATAM - All countries

Update timeline

  1. investigating Jul 24, 2026, 10:39 AM UTC

    Start Time: 03:35AM PDT - 07/24/2026 End Time: Ongoing We received notification that Claro (712/03) from Costa Rica (CR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01208736

  2. resolved Jul 24, 2026, 10:34 PM UTC

    Start Time: 3:35AM PDT - 07/24/2026 End Time: 2:45 PM PDT - 07/24/2026 We received notification that the network issues previously reported by Claro (712/03) from Costa Rica (CR) have been resolved. Claro (712/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01208736