TeleSign incident

Operator Alert - Nigeria (NG) - Nigeria Communications Ltd (MTN) (621/30) - 07/17/26

Minor Resolved View vendor source →

TeleSign experienced a minor incident on July 17, 2026 affecting EMEA - All countries, lasting 4h 22m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2026, 11:56 PM UTC
Resolved
Jul 18, 2026, 04:19 AM UTC
Duration
4h 22m
Detected by Pingoru
Jul 17, 2026, 11:56 PM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating Jul 17, 2026, 11:56 PM UTC

    Start Time: 04:48 PM PDT - 07/17/26 End Time: Ongoing We received notification that Nigeria Communications Ltd (MTN) (621/30) from Nigeria (NG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01205644

  2. resolved Jul 18, 2026, 04:19 AM UTC

    Start Time: 4:48 PM PDT - 07/17/26 End Time: 8:45 PM PDT - 07/17/26 We received notification that the network issues previously reported by Nigeria Communications Ltd (MTN) (621/30) from Nigeria (NG) have been resolved. Nigeria Communications Ltd (MTN) (621/30) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01205644