TeleSign incident
2-Way service interruptions - Brazil (BR) - Claro (724/05;12;38)
TeleSign experienced a minor incident on August 3, 2026 affecting Brazil, lasting 1d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 03, 2026, 02:45 PM UTC
Start Time: 7:30AM PDT - 8/3/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Brazil (BR) - Claro (724/05;12;38). Please note that some of DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01213689
- resolved Aug 05, 2026, 08:31 AM UTC
Start Time: 7:30AM PDT - 8/3/26 End Time: 9:47AM PDT - 8/4/26 Previously reported issues with 2-Way SMS delivery toward Brazil (BR) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01213689