TeleSign Outage History

Started Sep 18, 2026, 03:39 AM UTC· resolved Sep 24, 2026, 05:28 PM UTC

1. investigating Sep 18, 2026, 03:39 AM UTC

   Start Time: 8:30 PM PDT - 9/17/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward United Arab Emirates (AE). Please note that some of DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01238133

2. resolved Sep 24, 2026, 05:28 PM UTC

   Start Time: 8:30 PM PDT - 9/17/26 End Time: 10:17 AM PDT - 9/24/26 Previously reported issues with 2-Way SMS delivery toward United Arab Emirates (AE) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01238133

Read the full incident report →

Started Sep 18, 2026, 12:48 AM UTC· resolved Sep 18, 2026, 10:33 AM UTC

1. investigating Sep 18, 2026, 12:48 AM UTC

   Issue: US Operator - ATT Mobility (310/016;030;150;170;280;380;410;670) -10 DLC only Quality degradation Date: 08/17/26 Start Time: 5:12 PM PST End Time: Ongoing Summary: We currently experience quality degradation toward United States (US) - ATT Mobility (310/016;030;150;170;280;380;410;670) -10 DLC only. SMS messages towards these operator(s) may face delays or difficulties in delivery. Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected].

2. resolved Sep 18, 2026, 10:33 AM UTC

   Start Time: 05:12 PM PST - 08/17/26 End Time: 12:19 AM PST - 08/18/26 Quality Degradation previously reported for ATT Mobility (310/016;030;150;170;280;380;410;670) from United States (US) have been resolved. ATT Mobility end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

Read the full incident report →

Started Sep 17, 2026, 12:03 PM UTC· resolved Sep 22, 2026, 09:00 PM UTC

1. investigating Sep 17, 2026, 12:03 PM UTC

   Start Time: 10:00 AM PST - 09/16/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Brazil (BR). Please note that all DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01237719

2. resolved Sep 22, 2026, 09:00 PM UTC

   Start Time: 10:00 AM PST - 09/16/26 End Time: 01:35 AM PST - 09/22/26 Previously reported issues with 2-Way SMS delivery toward Brazil (BR)have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01237719

Read the full incident report →

Started Sep 16, 2026, 08:58 AM UTC· resolved Sep 17, 2026, 08:34 AM UTC

1. investigating Sep 16, 2026, 08:58 AM UTC

   Dear Customers and Partners, We are currently experiencing a temporary disruption affecting our internal support systems. As a result, responses to support requests may take longer than usual. Our team is actively monitoring the situation and working to minimize any impact on our service. We appreciate your patience and understanding while normal response times are restored. If you have any questions, please contact us at [email protected].

2. resolved Sep 17, 2026, 08:34 AM UTC

   Dear Customers and Partners, Previously reported disruption affecting our internal support systems has been resolved. Start time: 09/16 07:50 AM UTC+0 End time: 09/16 03:26 PM UTC+0 Response times are back to normal. We sincerely apologize for any issues. If you have any questions, please contact us at [email protected].

Read the full incident report →

Started Sep 15, 2026, 11:42 AM UTC· resolved Sep 16, 2026, 12:50 AM UTC

1. investigating Sep 15, 2026, 11:42 AM UTC

   Start Time: 04:07am PDT - 09/15/2026 End Time: Ongoing We received notification that Orange (Mobistar) (206/10;08) from Belgium (BE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01236355

2. resolved Sep 16, 2026, 12:50 AM UTC

   Start Time: 04:07am PDT - 09/15/2026 End Time: 08:00am PDT - 09/15/2026 We received notification that the network issues previously reported by Orange (Mobistar) (206/10;08) from Belgium (BE) have been resolved. Orange (Mobistar) (206/10;08) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01236355

Read the full incident report →

Started Sep 15, 2026, 11:24 AM UTC· resolved Sep 15, 2026, 01:20 PM UTC

1. investigating Sep 15, 2026, 11:24 AM UTC

   Start Time: 04:10am PDT - 09/15/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Belgium (BE). Please note that all DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01236364

2. resolved Sep 15, 2026, 01:20 PM UTC

   Start Time: 04:10AM PDT - 09/15/26 End Time: 5:56AM PDT - 09/15/26 Previously reported issues with 2-Way SMS delivery toward Belgium (BE) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01236364

Read the full incident report →

Started Sep 15, 2026, 06:59 AM UTC· resolved Sep 15, 2026, 09:09 AM UTC

1. investigating Sep 15, 2026, 06:59 AM UTC

   Start Time: 11:54pm PDT - 09/14/26 End Time: Ongoing We received notification that DiGi Telecommunications Sdn Bhd (502/10;16;154) from Malaysia (MY) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01236160

2. resolved Sep 15, 2026, 09:09 AM UTC

   Start Time: 11:54 PM PDT - 09/14/26 End Time: 01:06 AM PDT - 09/15/26 We received notification that the network issues previously reported by DiGi Telecommunications Sdn Bhd from Malaysia (MY) have been resolved. DiGi Telecommunications Sdn Bhd end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01236160

Read the full incident report →

Started Sep 15, 2026, 12:14 AM UTC· resolved Sep 15, 2026, 02:55 AM UTC

1. investigating Sep 15, 2026, 12:14 AM UTC

   Start Time: 05:07PM PDT- 09/14/26 End Time: Ongoing We received notification that Salt Mobile SA (228/03) from Switzerland (CH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01236051

2. resolved Sep 15, 2026, 02:55 AM UTC

   Start Time: 05:07PM PDT- 09/14/26 End Time: 07:19PM PDT - 09/14/26 We received notification that the network issues previously reported by Salt Mobile SA (228/03) from Switzerland (CH) have been resolved. Salt Mobile SA (228/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01236051

Read the full incident report →

Started Sep 14, 2026, 11:39 AM UTC· resolved Sep 14, 2026, 10:41 PM UTC

1. investigating Sep 14, 2026, 11:39 AM UTC

   Start Time: 04:36 AM PST - 09/14/26 End Time: Ongoing We received notification that Zain (419/02) from Kuwait (KW) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01235715

2. resolved Sep 14, 2026, 10:41 PM UTC

   Start Time: 04:36 AM PST - 09/14/26 End Time: 05:24 AM PST - 09/14/26 We received notification that the network issues previously reported by Zain (419/02) from Kuwait (KW) have been resolved. Zain (419/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01235715

Read the full incident report →

Started Sep 12, 2026, 10:49 PM UTC· resolved Sep 13, 2026, 12:15 AM UTC

1. investigating Sep 12, 2026, 10:49 PM UTC

   Start Time: 3:44 PDT - 9/12/26 End Time: Ongoing We received notification that Zain (419/02) from Kuwait (KW) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01235231

2. resolved Sep 13, 2026, 12:15 AM UTC

   Start Time: 3:44 PDT - 9/12/26 End Time: 5:13 PDT - 9/12/26 We received notification that the network issues previously reported by Zain (419/02) from Kuwait (KW) have been resolved. Zain (419/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01235231

Read the full incident report →

Started Sep 11, 2026, 06:39 AM UTC· resolved Sep 11, 2026, 09:44 AM UTC

1. investigating Sep 11, 2026, 06:39 AM UTC

   Start Time: 11:36PM PDT - 09/10/2026 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Belgium. Please note that some DLCs are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01234513

2. resolved Sep 11, 2026, 09:44 AM UTC

   Start Time: 11:36 PM PDT - 09/10/2026 End Time: 02:30 AM PDT - 09/11/2026 Previously reported issues with 2-Way SMS delivery toward Belgium have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01234513

Read the full incident report →

Started Sep 10, 2026, 05:51 AM UTC· resolved Sep 10, 2026, 07:24 AM UTC

1. investigating Sep 10, 2026, 05:51 AM UTC

   Start Time: 10:33PM - 09/09/2026 End Time: Ongoing We received notification that MTC Saudi Arabia (Zain SA) (420/04;09;10) from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01233916

2. resolved Sep 10, 2026, 07:24 AM UTC

   Start Time: 10:33PM - 09/09/2026 End Time: 12:10AM - 09/10/2026 We received notification that the network issues previously reported by MTC Saudi Arabia (Zain SA) (420/04;09;10) from Saudi Arabia (SA) have been resolved. MTC Saudi Arabia (Zain SA) (420/04;09;10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF01233916

Read the full incident report →

Started Sep 09, 2026, 12:05 PM UTC· resolved Sep 09, 2026, 01:04 PM UTC

1. investigating Sep 09, 2026, 12:05 PM UTC

   Start Time: 05:00am PDT - 09/09/26 End Time: Ongoing We received notification that IDC Interdnestrcom (259/03;60) from Moldova (MD) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01233456

2. resolved Sep 09, 2026, 01:04 PM UTC

   Start Time: 05:00am PDT - 09/09/26 End Time: 05:25am PDT - 09/09/26 We received notification that the network issues previously reported by IDC Interdnestrcom (259/03;60) from Moldova have been resolved. IDC end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01233456

Read the full incident report →

Started Sep 09, 2026, 11:21 AM UTC· resolved Sep 09, 2026, 01:00 PM UTC

1. investigating Sep 09, 2026, 11:21 AM UTC

   Start Time: 04:09 AM PST - 09/09/26 End Time: Ongoing We received notification that Telecom Egypt (602/04) from Egypt (EG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01233436

2. resolved Sep 09, 2026, 01:00 PM UTC

   Start Time: 04:09 AM PST - 09/09/26 End Time: 05:31 AM PST - 09/09/26 We received notification that the network issues previously reported by Telecom Egypt (602/04) from Egypt (EG) have been resolved. Telecom Egypt (602/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01233436

Read the full incident report →

Started Sep 08, 2026, 04:38 PM UTC· resolved Sep 08, 2026, 07:23 PM UTC

1. investigating Sep 08, 2026, 04:38 PM UTC

   Start Time: 09:10 AM PST - 09/08/26 End Time: Ongoing We received notification that China Mobile (460/00;02;07;28;04;08) from China (CN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

2. resolved Sep 08, 2026, 07:23 PM UTC

   Start Time: 09:10 AM PST - 09/08/26 End Time: 11:07 AM PST - 09/08/26 We received notification that the network issues previously reported by China Mobile (460/00;02;07;28;04;08) from China (CN) have been resolved. China Mobile (460/00;02;07;28;04;08) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

Read the full incident report →

Started Sep 07, 2026, 12:28 PM UTC· resolved Sep 08, 2026, 05:27 AM UTC

1. investigating Sep 07, 2026, 12:28 PM UTC

   Start Time: 12:00 PM PDT - 09/07/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Colombia (CO). Please note that all DLC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01232420

2. resolved Sep 08, 2026, 05:27 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Sep 06, 2026, 11:34 PM UTC· resolved Sep 07, 2026, 01:01 AM UTC

1. investigating Sep 06, 2026, 11:34 PM UTC

   Start Time: 06:30PM PDT - 09/06/2026 End Time: Ongoing We received notification that Zain (419/02) from Kuwait (KW) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01232173

2. resolved Sep 07, 2026, 01:01 AM UTC

   Start Time: 06:30PM PDT - 09/06/2026 End Time: 07:30PM PDT - 09/06/2026 We received notification that the network issues previously reported by Zain (419/02) from Kuwait (KW) have been resolved. Zain (419/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01232173

Read the full incident report →

Started Sep 06, 2026, 11:00 AM UTC· resolved Sep 06, 2026, 12:59 PM UTC

1. investigating Sep 06, 2026, 11:00 AM UTC

   Start Time: 3:54 PDT - 9/6/26 End Time: Ongoing We received notification that Ooredoo (Wataniya) (603/03) from Algeria (DZ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01232055

2. resolved Sep 06, 2026, 12:59 PM UTC

   Start Time: 3:54 AM PDT - 9/6/26 End Time: 5:33 AM PDT - 9/6/26 We received notification that the network issues previously reported by Ooredoo (Wataniya) (603/03) from Algeria (DZ) have been resolved. Ooredoo (Wataniya) (603/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01232055

Read the full incident report →

Started Sep 06, 2026, 08:01 AM UTC· resolved Sep 06, 2026, 12:54 PM UTC

1. investigating Sep 06, 2026, 08:01 AM UTC

   Start Time: 12:57 AM PDT - 09/06/26 End Time: Ongoing We received notification that Entel Peru S.A. (716/07;17;31) from Peru (PE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF[01232022]

2. resolved Sep 06, 2026, 12:54 PM UTC

   Start Time: 12:57 AM PDT - 09/06/26 End Time: 5:44 AM PDT - 09/06/26 We received notification that the network issues previously reported by Entel Peru S.A. (716/07;17;31) from Peru (PE) have been resolved. Entel Peru S.A. (716/07;17;31) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01232022

Read the full incident report →

Started Sep 06, 2026, 05:52 AM UTC· resolved Sep 06, 2026, 07:51 PM UTC

1. investigating Sep 06, 2026, 05:52 AM UTC

   Issue: Operator - ATT (Iusacell&Unefon&Nextel) Quality degradation Start Time: 7:50 PM PDT - 09/05/26 End Time: Ongoing Summary: We received notification that ATT (Iusacell&Unefon&Nextel) from Mexico (MX) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected].

2. resolved Sep 06, 2026, 07:51 PM UTC

   Start Time: 7:50 PM PDT - 09/05/26 End Time: 10:36 AM PDT - 09/06/26 We received notification that the network issues previously reported by ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080) from Mexico (MX) have been resolved. ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080)end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

Read the full incident report →

Started Sep 05, 2026, 04:13 PM UTC· resolved Sep 05, 2026, 07:40 PM UTC

1. investigating Sep 05, 2026, 04:13 PM UTC

   Issue: Operator - China (CN) - China Mobile (460/00;02;07;28;04;08) Quality degradation Start Time: 09:00 AM PDT - 9/5/26 Summary: We received notification that China Mobile (460/00;02;07;28;04;08) fromChina (CN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected].

2. resolved Sep 05, 2026, 07:40 PM UTC

   Start Time: 09:00 AM PDT - 9/5/26 End Time: 11:10 AM PDT - 9/5/26 We received notification that the network issues previously reported by China Mobile (460/00;02;07;28;04;08) from China (CN) have been resolved. China Mobile (460/00;02;07;28;04;08) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01231883

Read the full incident report →

Started Sep 05, 2026, 12:08 PM UTC· resolved Sep 05, 2026, 06:28 PM UTC

1. investigating Sep 05, 2026, 12:08 PM UTC

   Start Time: 5:05 AM PDT - 09/05/26 End Time: Ongoing We received notification that ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080) from Mexico (MX) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

2. resolved Sep 05, 2026, 06:28 PM UTC

   Start Time: 5:05 AM PDT - 09/05/26 End Time: 10:28 AM PDT - 09/05/26 We received notification that the network issues previously reported by ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080) from Mexico (MX) have been resolved. ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01231829

Read the full incident report →

Started Sep 04, 2026, 11:20 AM UTC· resolved Sep 22, 2026, 08:58 AM UTC

1. investigating Sep 04, 2026, 11:20 AM UTC

   Start Time: 03:15 AM PST - 09/04/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward South Africa (ZA) - Vodacom (655/01). Please note that all DLC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01231333

2. resolved Sep 22, 2026, 08:58 AM UTC

   Start Time: 03:15 AM PST - 09/04/26 End Time: 12:00PM PST - 09/06/26 Previously reported issues with 2-Way SMS delivery toward South Africa (ZA) - Vodacom have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF01231333

Read the full incident report →

Started Sep 04, 2026, 07:24 AM UTC· resolved Sep 30, 2026, 02:42 PM UTC

1. identified Sep 04, 2026, 07:24 AM UTC

   Start Time: 06:00 UTC End Time: Ongoing We received notification from our partner that Sim Swap, Contact Match and Subscriber Status is currently having issues in Canada, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

2. resolved Sep 30, 2026, 02:42 PM UTC

   The issue is now resolved.

Read the full incident report →

Started Sep 03, 2026, 10:23 PM UTC· resolved Sep 04, 2026, 04:44 AM UTC

1. investigating Sep 03, 2026, 10:23 PM UTC

   Start Time: 15:13 PDT- 09/03/26 End Time: Ongoing We received notification that Unitel (631/02) from Angola (AO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF[01231012]

2. resolved Sep 04, 2026, 04:44 AM UTC

   Start Time: 03:13 PM PDT - 09/03/26 End Time: 09:07 PM PDT - 09/03/26 We received notification that the network issues previously reported by Unitel (631/02) from Angola (AO) have been resolved. Unitel (631/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF01231012

Read the full incident report →