TeleSign incident

Operator Alert - Saudi Arabia (SA) - MTC Saudi Arabia (Zain SA) (420/04;09;10)

Major Resolved View vendor source →

TeleSign experienced a major incident on September 10, 2026 affecting Saudi Arabia, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2026, 05:51 AM UTC
Resolved
Sep 10, 2026, 07:24 AM UTC
Duration
1h 32m
Detected by Pingoru
Sep 10, 2026, 05:51 AM UTC

Affected components

Saudi Arabia

Update timeline

  1. investigating Sep 10, 2026, 05:51 AM UTC

    Start Time: 10:33PM - 09/09/2026 End Time: Ongoing We received notification that MTC Saudi Arabia (Zain SA) (420/04;09;10) from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01233916

  2. resolved Sep 10, 2026, 07:24 AM UTC

    Start Time: 10:33PM - 09/09/2026 End Time: 12:10AM - 09/10/2026 We received notification that the network issues previously reported by MTC Saudi Arabia (Zain SA) (420/04;09;10) from Saudi Arabia (SA) have been resolved. MTC Saudi Arabia (Zain SA) (420/04;09;10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF01233916