TeleSign incident

Operator Alert - Kuwait (KW) - Zain (419/02) - 9/12/26

Minor Resolved View vendor source →

TeleSign experienced a minor incident on September 12, 2026 affecting EMEA - All countries, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2026, 10:49 PM UTC
Resolved
Sep 13, 2026, 12:15 AM UTC
Duration
1h 25m
Detected by Pingoru
Sep 12, 2026, 10:49 PM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating Sep 12, 2026, 10:49 PM UTC

    Start Time: 3:44 PDT - 9/12/26 End Time: Ongoing We received notification that Zain (419/02) from Kuwait (KW) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01235231

  2. resolved Sep 13, 2026, 12:15 AM UTC

    Start Time: 3:44 PDT - 9/12/26 End Time: 5:13 PDT - 9/12/26 We received notification that the network issues previously reported by Zain (419/02) from Kuwait (KW) have been resolved. Zain (419/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01235231