TeleSign experienced a notice incident on September 14, 2026 affecting EMEA - All countries, lasting 11h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 14, 2026, 11:39 AM UTC
Start Time: 04:36 AM PST - 09/14/26 End Time: Ongoing We received notification that Zain (419/02) from Kuwait (KW) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01235715
- resolved Sep 14, 2026, 10:41 PM UTC
Start Time: 04:36 AM PST - 09/14/26 End Time: 05:24 AM PST - 09/14/26 We received notification that the network issues previously reported by Zain (419/02) from Kuwait (KW) have been resolved. Zain (419/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01235715