TeleSign incident

Operator Alert - Angola (AO) - Unitel (631/02) [09/03/26]

Major Resolved View vendor source →

TeleSign experienced a major incident on September 3, 2026 affecting EMEA - All countries, lasting 6h 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2026, 10:23 PM UTC
Resolved
Sep 04, 2026, 04:44 AM UTC
Duration
6h 21m
Detected by Pingoru
Sep 03, 2026, 10:23 PM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating Sep 03, 2026, 10:23 PM UTC

    Start Time: 15:13 PDT- 09/03/26 End Time: Ongoing We received notification that Unitel (631/02) from Angola (AO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF[01231012]

  2. resolved Sep 04, 2026, 04:44 AM UTC

    Start Time: 03:13 PM PDT - 09/03/26 End Time: 09:07 PM PDT - 09/03/26 We received notification that the network issues previously reported by Unitel (631/02) from Angola (AO) have been resolved. Unitel (631/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF01231012