- Detected by Pingoru
- May 14, 2026, 01:53 PM UTC
- Resolved
- May 14, 2026, 05:06 PM UTC
- Duration
- 3h 12m
Affected: NA & LATAM - All countriesColombia
Timeline · 2 updates
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investigating May 14, 2026, 01:53 PM UTC
Start Time: 06:44AM PT - 05/14/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Colombia (CO). Please note that all DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF01171507
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resolved May 14, 2026, 05:06 PM UTC
Start Time: 06:44AM PT - 05/14/26 End Time: 08:05AM PT - 05/14/26 Previously reported issues with 2-Way SMS delivery toward Colombia (CO) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF0117150
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- Detected by Pingoru
- May 14, 2026, 11:36 AM UTC
- Resolved
- May 14, 2026, 02:55 PM UTC
- Duration
- 3h 18m
Affected: EMEA - All countries
Timeline · 2 updates
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investigating May 14, 2026, 11:36 AM UTC
Start Time: 4:33 AM PDT- 5/14/26 End Time: Ongoing We received notification thatOrange Cameroun S.A. (624/02) from Cameroon (CM) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01171428
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resolved May 14, 2026, 02:55 PM UTC
Start Time: 4:33 AM PDT- 5/14/26 End Time: 6:13 AM PDT - 5/14/26 We received notification that the network issues previously reported by Orange Cameroun S.A. (624/02) from Cameroon (CM) have been resolved. Orange Cameroun S.A. (624/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01171428
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- Detected by Pingoru
- May 14, 2026, 08:34 AM UTC
- Resolved
- May 20, 2026, 11:01 PM UTC
- Duration
- 6d 14h
Affected: Mexico
Timeline · 2 updates
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investigating May 14, 2026, 08:34 AM UTC
Start Time: 1:25 AM PDT - 5/14/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Mexico (MX). Please note that some DCS are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01171350
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resolved May 20, 2026, 11:01 PM UTC
Start Time: 1:25 AM PDT - 5/14/26 End Time: 04:01 PM PDT - 5/21/26 Previously reported issues with 2-Way SMS delivery toward Mexico (MX). have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01171350
Read the full incident report →
- Detected by Pingoru
- May 13, 2026, 07:05 PM UTC
- Resolved
- May 13, 2026, 09:47 PM UTC
- Duration
- 2h 41m
Affected: NA & LATAM - All countriesPeru
Timeline · 2 updates
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investigating May 13, 2026, 07:05 PM UTC
Start Time: 12 PM PDT - 05/13/26 End Time: Ongoing We received notification that Peru Viettel Mobile (716/15) from Peru (PE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01171128
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resolved May 13, 2026, 09:47 PM UTC
Start Time: 12:00 PM PDT - 05/13/26 End Time: 01:13 PM PDT - 05/13/26 We received notification that the network issues previously reported by Peru Viettel Mobile (716/15) from Peru (PE) have been resolved. Peru Viettel Mobile (716/15) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01171128
Read the full incident report →
- Detected by Pingoru
- May 13, 2026, 06:29 PM UTC
- Resolved
- May 13, 2026, 10:25 PM UTC
- Duration
- 3h 55m
Affected: EMEA - All countries
Timeline · 2 updates
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investigating May 13, 2026, 06:29 PM UTC
Start Time: 11:06 AM PDT - 05/13/26 End Time: Ongoing We received notification that Ethiopian Telecommunications (636/01) from Ethiopia (ET) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01171104
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resolved May 13, 2026, 10:25 PM UTC
Start Time: 11:06 AM PDT - 05/13/26 End Time: 01:20 PM PDT - 05/13/26 We received notification that the network issues previously reported by Ethiopian Telecommunications (636/01) from Ethiopia (ET) have been resolved. Ethiopian Telecommunications (636/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01171104
Read the full incident report →
- Detected by Pingoru
- May 13, 2026, 09:39 AM UTC
- Resolved
- May 13, 2026, 03:55 PM UTC
- Duration
- 6h 16m
Affected: NA & LATAM - All countries
Timeline · 2 updates
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investigating May 13, 2026, 09:39 AM UTC
Start Time: 02:30 PT - 05/13/26 End Time: Ongoing We received notification that elefonica Celular S.A (CELTEL) (708/02;002) from Honduras (HN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01170886
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resolved May 13, 2026, 03:55 PM UTC
Start Time: 02:30AM PT - 05/13/26 End Time: 07:31 AM PT 05/13/26 We received notification that the network issues previously reported by Telefonica Celular S.A (CELTEL) (708/02;002) from Honduras (HN) have been resolved. Telefonica Celular S.A (CELTEL) (708/02;002) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF01170886
Read the full incident report →
- Detected by Pingoru
- May 13, 2026, 07:55 AM UTC
- Resolved
- May 13, 2026, 09:50 AM UTC
- Duration
- 1h 55m
Affected: EMEA - All countries
Timeline · 2 updates
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investigating May 13, 2026, 07:55 AM UTC
Start Time: 00:50 PDT - 5/13/26 End Time: Ongoing We received notification that Salt Mobile SA (228/03) from Switzerland (CH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01170836
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resolved May 13, 2026, 09:50 AM UTC
Start Time: 00:50 PDT - 5/13/26 End Time: 2:40 AM PDT - 5/13/26 We received notification that the network issues previously reported by Salt Mobile SA (228/03) from Switzerland (CH) have been resolved. Salt Mobile SA (228/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01170836
Read the full incident report →
- Detected by Pingoru
- May 12, 2026, 11:44 AM UTC
- Resolved
- May 12, 2026, 07:11 PM UTC
- Duration
- 7h 26m
Affected: EMEA - All countries
Timeline · 2 updates
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investigating May 12, 2026, 11:44 AM UTC
Start Time: 04:43 PT - 05/12/26 End Time: Ongoing We received notification that Econet Leo - UCOM (642/01;82) from Burundi (BI) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01169865
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resolved May 12, 2026, 07:11 PM UTC
Start Time: 04:43 AM PDT - 05/12/26 End Time: 09:18 AM PDT - 05/12/26 We received notification that the network issues previously reported by Econet Leo - UCOM from Burundi (BI) have been resolved. Econet Leo - UCOM end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01169865
Read the full incident report →
- Detected by Pingoru
- May 12, 2026, 01:37 AM UTC
- Resolved
- May 12, 2026, 04:21 AM UTC
- Duration
- 2h 43m
Affected: Germany
Timeline · 2 updates
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investigating May 12, 2026, 01:38 AM UTC
Start Time: 6:01 PM PDT - 05/11/26 End Time: Ongoing We received notification that D2 (Vodafone) (262/02;04;09;10;42) from Germany (DE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
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resolved May 12, 2026, 04:21 AM UTC
Start Time: 6:01 PM PDT - 05/11/26 End Time: 8:20 PM PDT - 05/11/26 We received notification that the network issues previously reported by D2 (Vodafone) (262/02;04;09;10;42) from Germany (DE) have been resolved. D2 (Vodafone) (262/02;04;09;10;42) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
Read the full incident report →
- Detected by Pingoru
- May 11, 2026, 02:39 PM UTC
- Resolved
- May 11, 2026, 02:52 PM UTC
- Duration
- 13m
Affected: EMEA - All countriesAPAC - All countriesNA & LATAM - All countriesPhone IDPhone ID ContactPhone ID LivePhone ID Number deactivationPhone ID Porting statusPhone ID SIM swap
Timeline · 2 updates
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investigating May 11, 2026, 02:39 PM UTC
Dear Customers, Please note that we are expecting a downtime in PID Contact Match, Number Deact, Sub Status and Sim Swap addon products, we will inform you when it is resolved. Thank you for your patience and apologies for any inconvenience. Start Time: 07:40 AM PDT
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resolved May 11, 2026, 02:52 PM UTC
Date: 05/11/26 Start Time: 07:40 AM PDT End Time: 07:50 AM PDT We received notification that the issue with the Phone ID Contact Match, Number Deact, Sub Status and Sim Swap addon products is now resolved. Thank you for your patience
Read the full incident report →
- Detected by Pingoru
- May 11, 2026, 01:52 PM UTC
- Resolved
- May 11, 2026, 07:55 PM UTC
- Duration
- 6h 2m
Affected: EMEA - All countriesSaudi Arabia
Timeline · 2 updates
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investigating May 11, 2026, 01:52 PM UTC
Start Time: 6:46 AM PDT - 05/11/26 End Time: Ongoing We received notification that Virgin KSA (420/05) from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01169205
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resolved May 11, 2026, 07:55 PM UTC
Start Time: 6:46 AM PDT - 05/11/26 End Time: 12:53 AM PDT - 05/11/26 We received notification that the network issues previously reported by Virgin KSA (420/05) from Saudi Arabia (SA) have been resolved. Virgin KSA (420/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01169205
Read the full incident report →
- Detected by Pingoru
- May 11, 2026, 01:06 PM UTC
- Resolved
- May 11, 2026, 01:53 PM UTC
- Duration
- 46m
Affected: United Kingdom
Timeline · 2 updates
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investigating May 11, 2026, 01:06 PM UTC
We have received notification that services for Phone ID Live in the United Kingdom are experiencing delays. We will inform you as soon as we receive a resolution.
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resolved May 11, 2026, 01:53 PM UTC
Date: 05/11/26 Start Time: 05:19 PDT End Time: 05:44 PDT We received notification that the issue previously noticed in the United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
Read the full incident report →
- Detected by Pingoru
- May 11, 2026, 12:01 PM UTC
- Resolved
- May 11, 2026, 03:57 PM UTC
- Duration
- 3h 56m
Affected: APAC - All countries
Timeline · 2 updates
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investigating May 11, 2026, 12:01 PM UTC
Start Time: 4:55 AM PDT - 05/11/26 End Time: Ongoing We received notification that Robi Axiata (Airtel) from Bangladesh (BD) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01169137
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resolved May 11, 2026, 03:57 PM UTC
Start Time: 4:55 AM PDT - 05/11/26 End Time: 6:42 AM PDT - 05/11/26 We received notification that the network issues previously reported by Robi Axiata (Airtel) from Bangladesh (BD) have been resolved. Robi Axiata (Airtel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01169137
Read the full incident report →
- Detected by Pingoru
- May 10, 2026, 08:24 AM UTC
- Resolved
- May 10, 2026, 05:48 PM UTC
- Duration
- 9h 24m
Affected: Intelligence
Timeline · 2 updates
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investigating May 10, 2026, 08:24 AM UTC
Dear Customers and Partners, We are currently experiencing a service disruption for the Intelligence API. Our Network Engineers team is working to identify the root cause and implement a solution. Once we have more information, we will make sure to update you.
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resolved May 10, 2026, 05:48 PM UTC
Dear Customers and Partners, Our Network Engineers have identified and successfully resolved this incident. We are currently working on the root cause analysis and will provide it once available. Start Time: 05/10/2026 at 12:39 AM PST End Time: 05/10/2026 at 08:37 AM PST We sincerely apologize for the inconvenience this may have caused you.
Read the full incident report →
- Detected by Pingoru
- May 10, 2026, 05:00 AM UTC
- Resolved
- May 10, 2026, 10:01 AM UTC
- Duration
- 5h
Affected: Saudi Arabia
Timeline · 2 updates
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investigating May 10, 2026, 05:00 AM UTC
Start Time: 20:55 PM PST - 05/09/26 End Time: Ongoing We received notification that Virgin KSA (420/05) from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF[01168702]
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resolved May 10, 2026, 10:01 AM UTC
Start Time: 20:55 PM PST - 05/09/26 End Time: 23:55 PM - 05/09/26 We received notification that the network issues previously reported by Virgin KSA (420/05) from Saudi Arabia (SA) have been resolved. Virgin KSA (420/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF[01168702]
Read the full incident report →
- Detected by Pingoru
- May 07, 2026, 08:15 PM UTC
- Resolved
- May 08, 2026, 03:46 AM UTC
- Duration
- 7h 31m
Affected: Mexico
Timeline · 2 updates
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investigating May 07, 2026, 08:15 PM UTC
Start Time: 12:55pm PDT - 05/07/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward operator ATT in Mexico (MX). Please note that all DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01167926
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resolved May 08, 2026, 03:46 AM UTC
Start Time: 12:55pm PDT - 05/07/26 End Time: 1:30 PM PDT - 05/07/26 Previously reported issues with 2-Way SMS delivery toward ATT Mexico (MX). have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF01167926
Read the full incident report →
- Detected by Pingoru
- May 07, 2026, 07:39 AM UTC
- Resolved
- May 09, 2026, 03:32 PM UTC
- Duration
- 2d 7h
Affected: EMEA - All countries
Timeline · 2 updates
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investigating May 07, 2026, 07:39 AM UTC
Start Time: 12:27AM PDT - 05/07/26 End Time: Ongoing We received notification that Telekom Srbija (220/03) from Serbia (RS) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01167519
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resolved May 09, 2026, 03:32 PM UTC
Start Time: 12:27AM PST - 05/07/26 End Time: 7:11AM PST - 05/09/26 We received notification that the network issues previously reported by Telekom Srbija (220/03) from Serbia (RS) have been resolved. Telekom Srbija (220/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01167519
Read the full incident report →
- Detected by Pingoru
- May 07, 2026, 07:37 AM UTC
- Resolved
- May 09, 2026, 01:44 AM UTC
- Duration
- 1d 18h
Affected: EMEA - All countries
Timeline · 2 updates
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investigating May 07, 2026, 07:37 AM UTC
Start Time: 12:35 - 05/07/26 End Time: Ongoing We received notification that Tusmobile (293/70) from Slovenia (SI) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01167529
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resolved May 09, 2026, 01:44 AM UTC
Start Time: 12:35 - 05/07/26 End Time: 5:07 PM - 05/08/26 We received notification that the network issues previously reported by Tusmobile (293/70) from Slovenia (SI) have been resolved. Tusmobile (293/70) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01167529
Read the full incident report →
- Detected by Pingoru
- May 07, 2026, 07:28 AM UTC
- Resolved
- May 09, 2026, 03:34 PM UTC
- Duration
- 2d 8h
Affected: EMEA - All countries
Timeline · 2 updates
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investigating May 07, 2026, 07:28 AM UTC
Start Time: 12:24 AM PST - 05/07/26 End Time: Ongoing We received notification that Mobilna Srpske m:tel (218/05) from Bosnia and Herzegovina (BA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01167516
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resolved May 09, 2026, 03:34 PM UTC
Start Time: 12:24 AM PST - 05/07/26 End Time: 08:31 AM PST - 05/09/26 We received notification that the network issues previously reported by Mobilna Srpske m:tel (218/05) from Bosnia and Herzegovina (BA) have been resolved. Mobilna Srpske m:tel (218/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01167516
Read the full incident report →
- Detected by Pingoru
- May 06, 2026, 09:03 PM UTC
- Resolved
- May 06, 2026, 09:59 PM UTC
- Duration
- 56m
Affected: United StatesUnited StatesContact matchSubscriber status
Timeline · 2 updates
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investigating May 06, 2026, 09:03 PM UTC
We have received notification that services for Phone ID Contact, Contact Match, Number Deactivation and Subscriber Status in United States and Canada are experiencing delays. We will inform you as soon as we receive a resolution.
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resolved May 06, 2026, 09:59 PM UTC
Date: 05/06/26 Start Time: 01:19 PM PST End Time: 01:58 PM PST We received notification from our partner that the issues previously noticed in United States and Canada have been resolved. End users should no longer experience delays, as all services are back to functioning properly.
Read the full incident report →
- Detected by Pingoru
- May 06, 2026, 02:19 PM UTC
- Resolved
- May 06, 2026, 02:19 PM UTC
- Duration
- —
Affected: Messaging APIRCS
Timeline · 1 update
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resolved May 06, 2026, 02:19 PM UTC
05/06/2026 Start time: 06:13 AM PDT End time: 06:38 AM PDT Dear Customers and Partners, We were experiencing a service disruption. Our Network Engineers team has implemented a solution and is now working to identify the root cause. Once we have more information, we will make sure to update you.
Read the full incident report →
- Detected by Pingoru
- May 06, 2026, 12:02 AM UTC
- Resolved
- May 06, 2026, 05:24 AM UTC
- Duration
- 5h 22m
Affected: EMEA - All countriesEgypt
Timeline · 2 updates
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investigating May 06, 2026, 12:02 AM UTC
Start Time: 04:56PM PDT - 05-05-2026 End Time: Ongoing We received notification that Telecom Egypt (602/04) from Egypt (EG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01166889
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resolved May 06, 2026, 05:24 AM UTC
Start Time: 04:56PM PDT - 05/05/2026 End Time: 08:11PM PDT - 05/05/2026 We received notification that the network issues previously reported by Telecom Egypt (602/04) from Egypt (EG) have been resolved. Telecom Egypt (602/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01166889
Read the full incident report →
- Detected by Pingoru
- May 05, 2026, 09:09 AM UTC
- Resolved
- May 05, 2026, 11:48 AM UTC
- Duration
- 2h 38m
Affected: EMEA - All countriesRussia
Timeline · 2 updates
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investigating May 05, 2026, 09:09 AM UTC
Issue: Operator - All MNOs Quality degradation Start Time: 08:00 PM PST - 05/04/26 End Time: Ongoing Summary: We received notification that All MNOs from Russia (RU) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01166395
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resolved May 05, 2026, 11:48 AM UTC
Start Time: 08:00 PM PST - 05/04/26 End Time: 02:11 AM PST - 05/05/26 We received notification that the network issues previously reported by MNOs from Russia (RU) have been resolved. End users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01166395
Read the full incident report →
- Detected by Pingoru
- May 05, 2026, 07:56 AM UTC
- Resolved
- May 05, 2026, 09:46 AM UTC
- Duration
- 1h 50m
Affected: EMEA - All countries
Timeline · 2 updates
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investigating May 05, 2026, 07:56 AM UTC
Start Time: 12:51 AM PST - 05/05/26 End Time: Ongoing We received notification that TeliaSonera Finland Oyj (244/36;91;92) from Finland (FI) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01166393
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resolved May 05, 2026, 09:46 AM UTC
Start Time: 12:51 AM PST - 05/05/26 End Time: 2:26 AM PST - 05/05/26 We received notification that the network issues previously reported by TeliaSonera Finland Oyj (244/36;91;92) from Finland (FI) have been resolved. TeliaSonera Finland Oyj (244/36;91;92) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01166393
Read the full incident report →
- Detected by Pingoru
- May 04, 2026, 09:27 PM UTC
- Resolved
- May 05, 2026, 06:03 AM UTC
- Duration
- 8h 35m
Affected: NA & LATAM - All countries
Timeline · 2 updates
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investigating May 04, 2026, 09:27 PM UTC
Start Time: 14:20 PDT- 5/4/26 End Time: Ongoing We received notification that Nuevatel PCS De Bolivia S.A. (736/01) from Bolivia (BO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01166147
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resolved May 05, 2026, 06:03 AM UTC
Start Time: 02:20 PM PDT- 05/04/26 End Time: 09:33 PM PDT - 05/04/26 We received notification that the network issues previously reported by Nuevatel PCS De Bolivia S.A. (736/01) from Bolivia (BO) have been resolved. Nuevatel PCS De Bolivia S.A. (736/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01166147
Read the full incident report →
